Archive for the ‘smarter commerce’ Category
Gladly Pay You Tuesday…
We’re finally getting some rain in central Texas. We’ll see how long it lasts!
And on the topic of rainmaking, this just in from our friends at Nucleus Research.
Nucleus conducted an analysis of 21 of IBM Smarter Commerce case studies and their ROI, and discovered that for every dollar spent, companies realized an average of U.S. $12.05 in returns.
According to the research, this payback occurred in an average of 9 months (with a high of 23 months, and a low of two).
The cases Nucleus analyzed included U.S. and European companies and government agencies which had deployed IBM Smarter Commerce technologies.
All the case studies were developed independently by Nucleus, following their standard ROI methodology, and IBM was privy to the results only after the research was completed.
In their analysis, Nucleus also observed some summary conclusions, finding that Smarter Commerce projects delivered both top-line and bottom-line benefits, with roughly 60 percent of returns coming from indirect benefits such as productivity, and the rest from direct savings such as reduced operational costs or hires avoided.
Specific key benefits included the following:
- Increased productivity. In many cases companies were able to accomplish more work with fewer staff or avoid additional hires as they grew by automating previously manual processes and increasing employee productivity.
- Reduced costs. Smarter Commerce customers experienced cost reductions in areas such as customer call handling costs, technology costs, and other costs associated with supply chain transactions.
- Improved inventory management. Greater visibility into customer demand and inventory levels enabled Smarter Commerce customers to gain better control over their inventory, reducing inventory carrying costs and increasing inventory turns.
- Improved decision making. Greater agility and rapid insight into data for decision making enabled companies using Smarter Commerce to more quickly make decisions and act on them with confidence.
- Reduced customer churn and increased customer satisfaction. Companies using IBM Business Analytics were able to more rapidly understand customer satisfaction and retain more profitable customers by proactively addressing customers’ propensity to churn. For example, one telecommunications customer was able to reduce customer churn by 8 percent in the first year and 18 percent in the second year by further refining its churn analysis.
Customers Leverage Prepackaged Functionality
Nucleus indicated that the $12.05 average return from Smarter Commerce was at the high end of the range of returns Nucleus had seen from other assessments of deployments such as analytics and CRM, and many IBM Smarter Commerce clients indicated they had achieved high returns by taking advantage of the investments IBM has made in providing integrated solutions, more intuitive user interfaces, and prepackaged industry functionality.
By way of example:
- Integrated solutions and prepackaged industry functionality accelerate time to deployment and time to value while reducing overall project risk.
- Usability improvements drive more rapid adoption and make it easier for companies to drive adoption of technologies such as business analytics to casual and business users beyond the data expert specialists that have historically been the primary users of analytics.
Industry-specific functionality and expertise were particularly important in the success of customers adopting Smarter Commerce technologies in the government sector, such as social services agencies and police departments, where IT often has limited resources.
You can go here to download the full report.
(Not) Home For The Holidays
I’m pretty happy I don’t have to travel today. I’m going to wait until tomorrow, when all the turkeys have gotten off the road.
Of course, watch out for Wal-Mart and other big retail parking lots. The consternation about having to work on Thanksgiving is pervasive, and I wouldn’t want to see any customers attempt to play Frogger in those big parking lots. It’s dangerous enough just trying to get through the doors and into the store!
As always, my wise counsel is to shop from the comfort of your couch.
Walt Mossberg, the ever-dependable tech journalist with The Wall Street Journal, has written an article about “Making Sense of All the New Laptop Flavors.”
He goes on about the various flavors of Windows 8 PCs and tablets, before concluding that the “least costly Mac laptop” is the 11-inch MacBook Air, for $999.
I bought one just about a year ago, and I maintain it’s still the best, fastest, lightest, most dependable computer I’ve ever owned, and I’ve owned plenty.
If I had to do it all over again, I would have splurged for more SSD, but that’s it.
If you want to make sure your personal shopping engine is fully revved before Black Friday, Gizmodo’s providing its Ultimate Black Friday guide for geeks, grouping deals by category, and offering a list of when every retailer is slated to be open on Black Friday, just in case you prefer shopping in a mosh pit.
As for an update on my new Apple Mini-me “mini,” otherwise known as the 5th generation iPod touch, I can only say I have no buyer’s remorse, even now after having seen the iPad mini in the flesh.
The retina screen and the small form factor on the newest touch are working perfectly for me thus far. I bought a new “Need for Speed” racing game just to be able to check out the graphics in full force, and the retina screen is simply stunning (as are movies and Netflix streams). I’ve always read what a great gaming platform the touch is, but playing that racing game has cemented it.
Over the next several days, if you want to keep pace with IBM’s annual holiday campaign “Digital Analytics” benchmark, just follow IBM’s e-shopping analytics guru, @jay_henderson (a fellow Texan!).
Jay and his team will be working and posting reports throughout the weekend and into next week to keep us all informed how the holiday e-retail season is going. Jay’s already indicated we can expect to see growing numbers on the mobile and tablet shopping footprint this year. You can read Jay’s holiday set up piece here.
That said, don’t ignore those retail emails piling up in your in-box — email continues to be the e-retail Trojan Horse, with lots of Black Friday and Cyber Monday deals already being distributed. From Amazon to Golfsmith, I’ve received a number of holiday email deals, and it’s all I can do to keep my credit card filed away in my anti-scanning wallet!
If you’re looking for gainful employment this pre-Thanksgiving Wednesday, you might want to try somewhere other than LinkedIn. LinkedIn’s Website had a “service unavailable” message this morning, and TechCrunch has been reporting a LinkedIn site outage.
As for me, I’ll be (mostly) disappearing from the cyber maze over the course of the next week. It’s my parent’s 50th wedding anniversary, and I’m taking them on a cruise in the Caribbean to celebrate. I may send a post or two via email if I’m so inspired, but mostly I’ll be spending some quality time with my parents and some extended family, and gazing out at the Gulf of Mexico in a pina colada-induced haze (virgin pina coladas, of course).
For all of my readers here in the United States, I wish you a very happy and restful holiday weekend. For those of you outside the U.S., enjoy the email and conference call silence from your U.S. colleagues…it won’t last long!
Showrooming With Santa
ON the topic of Smarter Commerce, I’ve seen two stories today….count ’em, TWO…about the intent for numerous retailers promising to match online retail prices at brick-n-mortar stores during the coming holiday season.
Found that Tickle Me Elmo for ten whole cents cheaper at Amazon???…just step right on up the Target cash register, because the Price is Right!
One of the stories was in The Wall Street Journal, and claimed that over the past few days, Best Buy and Target both had said they would match the prices offered by the online sites of some rivals, including Wal-Mart and Amazon.
This in an effort to combat “showrooming” (bet you didn’t even know there was such a word!), whereby shoppers checking products in stores then buy them on competitor’s websites, presumably for lower prices.
But, as the story goes on to observe, there soon could be trouble at the register, as these new policies require shoppers to both ask for and PROVE the existence of lowered prices.
“Mommy, Mommy, I just found the latest Furby on Amazon.com for a whole fifty cents less!”
Now, excuse Mommy while she fumbles around in her purse for her smartphone! Oh, never mind that line of people waiting around the store to pay full price for their Furbys!
You get the picture.
According to the Journal story, Best Buy’s going to go them one better, and provide their sales reps some discretion — if the SKU’s price is too low, you don’t get to go!…out the store with your Furby, that is.
All the more reason, I say, to stay in this holiday season, tablet or laptop in hand, with a nice warm cup of Egg Nog, and do ALL your holiday shopping from the comfort of your own home!