Turbotodd

Ruminations on tech, the digital media, and some golf thrown in for good measure.

Archive for the ‘e-commerce’ Category

Hindi Commerce

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Happy Tuesday, and for those of you in these United States I hope you had a very happy and productive Labor Day holiday weekend.

For those of you who were not in these United States, I hope you enjoyed the break away from your peers and colleagues here in these United States.

Now on to some tech news… The New York Times is reporting that Amazon is making it’s local website and apps available in India’s most popular language, Hindi.

According to the article, users of the India site or app will be able to choose Hindi as their preferred language, much as American users can choose Spanish.

The Times writes that Amazon is already the number two player in India’s $33 billion e-commerce market and says it has about 150 million registered users. But with so many Hindi speakers, English simply was not going to get the job done.

The story also suggests that if the Hindi versions of its sites and apps are successful, Amazon plans to quickly at options to shop and other major Indian languages.

Namaste, Jeff Bezos.

Written by turbotodd

September 4, 2018 at 10:11 am

Posted in 2018, amazon, e-commerce, india

Tagged with , , ,

Too Fit To Hack?

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We’ve become aware of two more major cyber security breach events over the past several days.

First, Under Armour went public with the news that in February around 150 million MyFitnessPal user accounts were hacked, stating that “an unauthorized party acquired data associated with MyFitnessPal user accounts.”

That data included usernames, passwords, and email addresses, but not bank, driving license or social security information.

No word on whether or not how many steps you took on average per day was revealed!

And The New York Times is reporting that a well-known ring of cybercriminals has obtained more than five million credit and debit card numbers from customers of Saks Fifth Avenue and Lord & Taylor. 

The company indicated that the data appears to have been stolen using software that was implanted into the cash register systems at the stores and that siphoned card numbers.

Hudson’s Bay, the Canadian company that owns both firms, suggested that its e-commerce platforms appeared to have been unaffected by the breach.

The Times’ story suggests that the Lord & Taylor theft is one of the largest known breaches of a retailer, and demonstrates how difficult it is to secure credit-card transaction systems.

Check out this white paper from IBM Security to learn more how your organization can take a proactive approach to threat detection and prevention.

P.S. Another one that missed my radar…Boeing was hacked by the “WannaCry” virus last week. CBSNews reported Boeing announced that it “detected a limited intrusion of malware” that “infiltrated “a small number of systems.”

An initial report from chief engineer Mike VanderWel at Boeing Commercial Airplane production engineering that “the virus would affect equipment used in functionality tests of airplanes and potentially ‘spread to airplane software’” and that it was metastasizing rapidly.”

Fasten your seat belts.

Written by turbotodd

April 2, 2018 at 9:20 am

Posted in 2018, cyber security, e-commerce

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Now They’re Bombing FedEx

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Now bombs are going off and being found in FedEx facilities.

Early this morning, a bomb that was bound for Austin exploded at a FedEx facility in Schertz, Texas.  One person was injured by the “concussive” impact of the blast.

It happened just after midnight, according to a report from the Washington Post, but authorities provided few other details.

Then, later this morning, authorities responded to a call about a suspicious package at a FedEx facility near Austin-Bergstrom International Airport in Southeast Austin.

That is a developing story, and we Austinites are still waiting to hear what the Austin FedEx situation brings.

FedEx: When it positively, absolutely has to blow up near Austin overnight.

Hey, I can joke about this, I live here.

What is no joke is that authorities are being very tightlipped so as not to tip their hands re: the signature of the bomber, but because of this, and despite their being 500+ federal agents on the ground, the public knows jack and is getting antsy.

It’s one thing to pick up a strange package on your porch and have it blow up.  It’s another thing for it to be a package from FedEx.

Are you thinking what I’m thinking?  Could this, in fact, be a Unabomber, Jr., one out to demonstrate how vulnerable our 21st century retail, e-commerce, and delivery chain really is?!

Written by turbotodd

March 20, 2018 at 10:28 am

Posted in 2018, austin, e-commerce, terrorism

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Cyber Monday Record Breaker

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TechCrunch is reporting that Cyber Monday was the largest-ever single day of online sales in the U.S., coming in at $6.59 billion purchased online.

Purchases made by smartphone also broke a new record, coming in at $1.59 billion in sales.

The figures come from Adobe, which has been tracking shopping online in the last few days as retailers officially kick-off of holiday shopping season, the most important time of the year for their businesses. These early days are seen by many as a bellwether for how the next six weeks will play out.
– via TechCrunch

Overall, Adobe said traffic was up 11.9 percent for the day (season average: 5.7 percent). As with other days in the long weekend, mobile has been very much a part of the story: 47.4 percent of visits (39.9 percent smartphones, the rest tablets), and 33.1 percent of revenues. Notable in the mobile story is that of smartphone-based browsing and purchases. The record-high of $1.59 billion in sales made via smartphones was a whopping 39.2 percent year-on-year increase: an outsized number compared to the rest of the increases across the board that ran between 10 and 20 percent.
– via TechCrunch

And Amazon accounted for the most sales of any single platform:

According to Hitwise, the e-commerce giant accounted for 45.1 percent and 54.9 percent of all transactions respectively on Thanksgiving and Black Friday. Hitwise puts the actual numbers at 5.6 million and 7.1 million transactions.
– via TechCrunch

Written by turbotodd

November 28, 2017 at 8:57 am

Amazon Eats The Whole Food

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Since when did Fridays become M&A days? Did I miss a memo?

The big elephant deal in the room is Amazon’s acquisition of Austin’s own Whole Foods Market for a whopping $13.7 billion in an all cash transaction (what, no PayPal??).

Here’s what the two companies’ respective founders had to say:

“Millions of people love Whole Foods Market because they offer the best natural and organic foods, and they make it fun to eat healthy,” said Jeff Bezos, Amazon founder and CEO. “Whole Foods Market has been satisfying, delighting and nourishing customers for nearly four decades – they’re doing an amazing job and we want that to continue.” “This partnership presents an opportunity to maximize value for Whole Foods Market’s shareholders, while at the same time extending our mission and bringing the highest quality, experience, convenience and innovation to our customers,” said John Mackey, Whole Foods Market co-founder and CEO.
– via phx.corporate-ir.net

Also according to the press release, Whole Foods Market will continue to operate under the Whole Foods Market brand, and John Mackey will remain as CEO of Whole Foods Market. And their HQ will stay here in Austin.

The other deal was Walmart’s announcement that it had acquired Bonobos, a 10-year-old mens clothing brand that started as an online mens pants sales operation but later expanded into brick-and-mortar.

According to Recode, in that deal Walmart is paying $310 million in cash, and is offering $20M golden handcuffs to Bonobos co-founder and CEO Andy, along with other top executives.

Recode speculates that Walmat may end up selling Bonobos apparel less through Walmart stores or Walmart.com, and more through Jet.com, another shopping site it acquired for $3B that is aimed at an upmarket shopper.

At last count, Amazon’s stock was up 3.41 percent on the announcement of the Whole Foods acquisition, while Walmart’s stock was down 4.95 percent.

Written by turbotodd

June 16, 2017 at 9:49 am

The Easy System

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The Staples’ “Easy button” is getting an upgrade with IBM Watson.

In a piece by The Wall Street Journal’s Sara Castellanos, she outlines how Staples and IBM are partnering to make Staples’ iconic red “easy” button act as “an artificially-intelligent assistant for all office business needs.”

Castellanos writes that the company will later this month launch a pilot program where office assistants at 100 medium and large undisclosed businesses will test the AI-powered Easy System to order office supplies by voice and text.

The Easy System, which includes the physical easy button as well as a mobile app, email and text message capability, has been in development since last year. It’s powered by International Business Machine Corp.’s Watson artificial intelligence system. The cognitive computing scheme behind Watson lets Staples’ algorithms learn the habits of individual customers.
– via WSJ

Staples uses APIS to connect its inventory and ordering systems to Watson via IBM Cloud technology, explains Castellanos.

Staple’s CTO, Faisal Masud, on the new system:

“Our goal would be to make their lives more efficient and be able to serve them beyond just office supplies,” said Mr. Masud, who became the company’s CTO in December 2016 in a promotion that combined e-commerce with his previous chief information officer responsibilities. “We want to be able to solve any request that our customers have.”
– via WSJ

Written by turbotodd

May 9, 2017 at 10:44 am

Gladly Pay You Tuesday…

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We’re finally getting some rain in central Texas.  We’ll see how long it lasts!

And on the topic of rainmaking, this just in from our friends at Nucleus Research.

Nucleus conducted an analysis of 21 of IBM Smarter Commerce case studies and their ROI, and discovered that for every dollar spent, companies realized an average of U.S. $12.05 in returns.

According to the research, this payback occurred in an average of 9 months (with a high of 23 months, and a low of two).

The cases Nucleus analyzed included U.S. and European companies and government agencies which had deployed IBM Smarter Commerce technologies.

All the case studies were developed independently by Nucleus, following their standard ROI methodology, and IBM was privy to the results only after the research was completed.

In their analysis, Nucleus also observed some summary conclusions, finding that Smarter Commerce projects delivered both top-line and bottom-line benefits, with roughly 60 percent of returns coming from indirect benefits such as productivity, and the rest from direct savings such as reduced operational costs or hires avoided.

Specific key benefits included the following:

  • Increased productivity. In many cases companies were able to accomplish more work with fewer staff or avoid additional hires as they grew by automating previously manual processes and increasing employee productivity.
  • Reduced costs. Smarter Commerce customers experienced cost reductions in areas such as customer call handling costs, technology costs, and other costs associated with supply chain transactions.
  • Improved inventory management. Greater visibility into customer demand and inventory levels enabled Smarter Commerce customers to gain better control over their inventory, reducing inventory carrying costs and increasing inventory turns.
  • Improved decision making. Greater agility and rapid insight into data for decision making enabled companies using Smarter Commerce to more quickly make decisions and act on them with confidence.
  • Reduced customer churn and increased customer satisfaction. Companies using IBM Business Analytics were able to more rapidly understand customer satisfaction and retain more profitable customers by proactively addressing customers’ propensity to churn. For example, one telecommunications customer was able to reduce customer churn by 8 percent in the first year and 18 percent in the second year by further refining its churn analysis.

Customers Leverage Prepackaged Functionality

Nucleus indicated that the $12.05 average return from Smarter Commerce was at the high end of the range of returns Nucleus had seen from other assessments of deployments such as analytics and CRM, and many IBM Smarter Commerce clients indicated they had achieved high returns by taking advantage of the investments IBM has made in providing integrated solutions, more intuitive user interfaces, and prepackaged industry functionality.

By way of example:

  • Integrated solutions and prepackaged industry functionality accelerate time to deployment and time to value while reducing overall project risk.
  • Usability improvements drive more rapid adoption and make it easier for companies to drive adoption of technologies such as business analytics to casual and business users beyond the data expert specialists that have historically been the primary users of analytics.

Industry-specific functionality and expertise were particularly important in the success of customers adopting Smarter Commerce technologies in the government sector, such as social services agencies and police departments, where IT often has limited resources.

You can go here to download the full report.

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