Archive for the ‘mobile enterprise’ Category
IBM is making a fast start with its new “Mobile First” initiative, which is intended to help companies around the world bring all their resources together to strengthen customer engagement, whenever and wherever the customer wants, and on the customer’s favorite device, which is increasingly a mobile one.
IBM client ING DIRECT Canada is applying a “smarter commerce” approach to consumer banking with IBM’s help in meeting the growing expectations of its 1.8 million customers.
IBM announced today that it is working with the online bank to deliver innovative financial services that improve ING DIRECT’s customer experience including simplified account access across mobile devices and social media channels, voice recognition, and advanced security.
ING DIRECT Canada’s mobile application, developed with IBM, delivers customers with a dashboard view based on their most frequent banking activities.
Based on IBM software and services, these innovations support ING DIRECT’s Orange Snapshot initiative, designed to provide its clients greater control to manage their accounts within their increasingly mobile and social lifestyle.
Orange Snapshot gives mobile consumers a complete and simplified view of all their accounts, as well as bill payment and email money transfers, in two easy clicks.
This allows consumers to sign on once from their mobile device, saving time and aggravation from multiple log-ins.
Working with IBM, the bank’s latest mobile innovation allows clients to easily and securely access their ING DIRECT account information from within Facebook’s social networking site.
Clients who opt-in to this app are able to view their account balances, history and pending transactions as well as receive account notifications — real time messages automatically pushed to them within Facebook.
With security and privacy always top of mind, ING DIRECT plans to expand this application further to include transactions such as transfers, bill payments and email money transfers.
Furthermore, ING DIRECT allows clients to share their experiences through Facebook and Twitter to make saving money more intriguing.
In a recent survey, ING DIRECT learned that 52 percent of consumers were able to forego non-essential purchases when they could better visualize the impact of their spending habits.
IBM’s Smarter Commerce initiative is designed to help businesses better connect with the rising tide of digital consumers who prefer to buy through online, mobile and social channels.
It is estimated that there are more smartphones on the planet than humans. According to IDC, by 2016, more than 10 billion smartphones will be in use around the globe. In Canada, more than half of smartphone users bank from their devices — and that number grows higher when looking at users between the ages 18-34.
ING DIRECT continues to work with IBM in seeking new ways to connect to mobile applications in order to advance sales, manage secure transactions, and provide new insights about clients.
The bank has begun experimenting with new voice recognition capabilities on their mobile apps that will allow clients to conduct simple banking transactions by speaking rather than typing or the application can read account information to the customer.
ING DIRECT is also exploring the use of biometrics within their mobile apps for purposes such as client login to improve the client experience while maintaining the highest standards of security. Internal pilots are already yielding positive outcomes.
Recently, Forrester Research, Inc. recognized IBM as a leader in enterprise mobility services, according to the February 2013 report The Forrester Wave TM: Enterprise Mobility Services, Q1 2013.
Based on an analysis of 13 global leaders’ enterprise mobility capabilities and how they stack up, the report indicates that IBM “brings clients a world-class design agency combined with breadth and depth of enterprise mobility consulting both in terms of technology capabilities and global presence.”
You can go here to learn more about IBM’s “Mobile First” initiative.
Anybody watch that Samsung Galaxy S4 launch last night on the Webcast from Radio City Music Hall in New York City?
Well, the latest episode of Smash it certainly was not. I think the entire show could probably have used a dramaturg, but hey, what do I know? The last show I saw at Radio City Music Hall was Iron Maiden sometime around 1985.
But, if Samsung doesn’t exactly have a handle on the number of the thespian beast, they certainly do seem to have learned how to make smartphones.
Once I got past all the drama last night, I was ready to shell out a few hundred bucks to move back into the smartphone camp (I’m currently carrying an LG feature phone from Verizon, because unlike most people, I actually still use my cell phone to TALK to OTHER HUMAN BEINGS.) I currently depend on an iPod Touch 5th gen for most of my tablet computing (news consumption, email, calendaring, shooter games, travel, etc.)
But at some point, I’m going to create my own harmonic computing convergence and try to come back to one device.
Of course, the price point for an unlocked Galaxy S4 will likely require a second mortage, and that’s if you can even find one.
So I’m also keeping an eye on the downmarket players like BLU Products, a little known player from whom I recently ordered an unlocked feature phone for $35 that I now use as my bat phone.
BLU is introducing a whole slate of new smartphones in April, entitled “Live View,” “Life One,” and “Life Play,” all of which will allegedly be sold unlocked on Amazon and range between $229 and $299.
The Life View model will include a 5.7-inch display (bigger than the Galaxy 5 at 5 inches), a 12-megapixel rear/5-megapixel front camera, 1GB RAM, 16GB of expandable storage, and also a 2,600Ah battery for those lonnngg plane rides to Bangalore.
I imagine that phone will be “good enough,” and you can learn more here on Engadget.
What’s apparently not good enough for Google is having an RSS reader. It was just announced that Google Reader was going to be taken out back to the Google woodshed and shot, as of July 1 of this year, a resultant casualty of Google’s annual “Spring Cleaning.”
To whit I ask, couldn’t they have found something less useful to “clean?”
Not to pile on, but this is a really dumb move for Google, if not for the bad PR value alone (and there’s been plenty of that). Google Reader was a beloved product, if only by the niche social digerati — you know, all those massive influencers with a big social media megaphone.
For my money, it’s a jaded move — Google’s not making any money off Reader, and RSS feeds are notoriously difficult to measure, so why not bury it in the Mountain View backyard? On the other hand, it would be nice for them to keep a useful tool that helps we bloggers keep our blogging sanity, and Reader does/did? just that.
C’est la Google vie…I’ve turned to Feedly online and on the iPod, and Reeder on the Mac, to assuage my soon-to-be Google Readerless existence. So far, I’m digging the newspaper-ish like layout. I just hope I can learn how to add and subtract feeds as easily as I was able to on the Google Reader cloud.
As for my post-SXSW-partum depression, the sun’s shining in Austin and I plan to get out and play some golf this weekend. But I’ll just say this: For me, Best SouthBy ever. I saw a lot of great speakers and sessions, talked to a lot of cool and interesting people, consumed some of my native city’s great food and drink, and enjoyed myself all the way around.
And for those of you who made it to the IBM party at Haven Saturday night, well how about that? Definitely NOT your father’s IBM.
The bar she has been raised.
It’s day two of SXSW Interactive 2013, and I’m a little more optimistic after a good night’s sleep and several actual informative sessions.
I also survived the Spredfast party last evening — I don’t know where the Austin fire marshals were, but as I navigated my way around the lovely but jam packed rooftop, all I could think about were fire exits — and jumping from a three story roof didn’t seem like a great option.
There are definitely some key themes emerging at SXSW Interactive 2013, other than that logistics matter (see yesterday’s snarky post for more on that topic) — the dolphins have receded back into Town Lake for the moment.
One theme has to do with the re-emergence of the physical world. Yesterday, Bre Pettis’ keynote on 3D printing was, for me, an eye-opener. His “Makerbot” company, which emerged at SXSW 2009, has emerged as a real and viable player in 3D printing, and for my money, the 3D printing notion is just the marker of a much larger paradigm shift: The opportunity to meld the digital and the physical and reshape design iteration, for all kinds of objects and products.
His 3D printing capability demonstrated that for not a lot of money, even the average Joe can jump into the design and manufacturing game, and organizations small and large can benefit from this downsizing of design iteration.
The other theme that has emerged is “Mobile” with a capital “M.” I’ve already attended several sessions tending to the opportunities and issues of the mobile realm, and I have a feeling we’ve only just begun.
The Google Android session this morning was an excellent example, where I learned some of the founding principles behind Android’s design from some of the people worked on it.
The rules of the road seemed logical enough: “Give me tricks that work everywhere” and “It’s not my fault” and “Make important things fast.”
But once the Googlers walked the audience through some specific examples, it made much more sense (and hard to describe here, since it required some show n tell).
Suffice it to say, the principles were very human and user experience-oriented, considering the fact that they were talking about an Android, and it’s the kind of thinking I’d like to see more mobile apps have taken into account.
And as I debate the pros and cons of eventually going back to a smartphone, the Android column certainly just garnered a few more points.
Logistics-wise, sessions I wished to attend continue to be oversubscribed, so get there early and/or be flexible continue to be core design principles for SXSW 2013.
This week at IBM Pulse 2013, I had the opportunity to sit down with IBM Tivoli general manager, Deepak Advani.
Deepak has served in a variety of executive capacities at IBM during the course of his career, including most recently as the Vice President of IBM’s Business Analytics organization. He was also instrumental in the development and growth of IBM’s Linux portfolio, and later served e1as the Chief Marketing Officer for Lenovo.
Our chat ranged across a variety of topics relevant to the conference and the broad opportunity presented by more effective infrastructure and asset management and utilization. Deepak recapped some of the key themes he presented to the audience of 8,000+ attendees, spoke of the challenges the world’s largest organizations face with respect to their IT operations, and explained how more effective visibility, control and automation of their systems can help turn opportunities into business outcomes.
Good morning, Las Vegas.
You know, I joke about Vegas as my second home, but I really do have to admit, it’s a city that continues to grow on me.
And I’m sure that couldn’t have *anything* to do with the delightful, if dreadfully slow, round of golf I played yesterday at Las Vegas National.
As I mentioned in a post on Friday, this is the very same course (one of three) where Tiger Woods won his first PGA Tour event, the Las Vegas Invitational, back in 1996 (he beat Davis Love III on the first playoff hole to win).
It’s also where Dean Martin, Sammy Davis, Jr., and others of the infamous “Rat Pack” used to hang out. I was only fifty years late on that front, but nonetheless, I did experience the course in all it’s glory and managed to pull of an 84. Considering Tiger’s 70 in 1996, I figure I was only .77 strokes a hole behind Tiger.
But enough sports analytics, because now all the play is behind me as I get down to work and the matter at hand, IBM Pulse 2013.
Please see my last post for some tips and tricks for navigating this year’s event (oh, did I mention, bring or go buy some comfortable shoes)?
I made my first navigation from the MGM hotel to the Convention Center this morning, and on the way, saw the now annual Burma Shave-like signs reminding us “we’re almost there!”
My favorite: Multitasking is all about doing several things badly all at once (There will be more of those tidbits of wisdom to come in future posts.)
Amen, oh great IBM Tivoli Confucian hallway philosopher!
Of course, this ain’t no Blazing Saddles shindig, so you actually *do* need a stinkin’ badge.
So, I picked mine up and wandered on into the Pulse Business Partner Summit to break a little fast, and chat with some of our partners.
When the lights went down, IBM Tivoli general manager soon hit the stage to “introduce” himself to the gathered wall-to-wall audience.
And it was quite an introduction. I’ve interviewed Deepak a few times now at IBM events, and even I had no idea of his depth of experience at IBM.
He explained he’s once been a UNIX programmer and helped bring TCP/IP to the mainframe, had worked on the SP2 supercomputer that once upon a time outwitted a Soviet chess superpower, and helped implement a number of key high availability and systems management capabilities into IBM’s mainframe line.
More recently, Deepak was the chief marketing officer for Lenovo before returning to the IBM fold to lead our Business Analytics efforts and oversee the acquisition of SPSS.
Deepak warmed the audience to him with a very funny story about having been representing IBM with its new supercomputer at a conference in frigid Rochester. Apparently, the IBM computer was very plain and vanilla looking, and so the competition started making fun of it.
Deepak and his team decided to run out to Wal-Mart and purchase some Christmas lights, which they promptly wrapped around their supercomputer (turned out IBM had the fastest supercomputer, Christmas lights and all).
After establishing his background and bona fides, Deepak got down to business, reaffirming the critical importance of IBM’s partners to the Tivoli and broader IBM business, but explaining none of us in the ecosystem could rest on our laurels.
“We must bring more industry and domain expertise” into our technologies, Deepak asserted, “and we must also bring our line of business and IT audiences more closely together.”
This, of course, observing a theme pervasive within IBM since CEO Ginni Rometty took the helm: We must focus more on our line of business executives.
From CMO to CFO, they are increasingly involved in the IT decision-making process, and the back office has moved to the front, requiring a more collaborative “sell” for both constituencies.
Deepak also acknowledged the pain IT organizations felt these last several years, and explained that’s why IBM has worked to try and free them from operational matters with technologies like PureSystems, so that they can spend more time working with their LOB partners on innovation.
Finally, Deepak walked the audience through a number of key core and growth priorities, ranking among them the continued focus on mainframe and storage evolution, the importance of standars, and looking forward to growth areas like endpoint management and cloud computing.
He talked specifically about the notion of the “portability of workloads,” explain how IBM has taken patterns from PureSystems and moving them to the cloud. (A line of questioning I aspire to take up in my interview tomorrow on the Livestream stage with PureSystems’ Nancy Pearson and Jason Gartner.)
He also tiptoed through the world of “dev-ops,” with specific regard to managing the life cycles of applications.
Finally, Deepak explained we can do more to improve the design and usability of our portfolio, and also use analytics (his old job!) to improve and make better operational decisions.
Pulse 2013 is underway…hold on to your console!
All these people in Barcelona attending Mobile World Congress, and seemingly so little news coming out of there.
For me, the key headline was the Nokia 105 which, while yawned at by most westerners, has the potential to be the downmarket phone king as Nokia moves more aggressively into emerging markets.
It’s a $20 phone that offers the basics, including phone calls, SMS, an FM-radio and a flashlight. And, 35 days of standby with 12.5 hours of talk time.
If it were a quad band GSM phone, I’d have it on my short list for second phones.
The other big news was IBM’s MobileFirst strategy, which, while not nearly as sexy as yet another yawnifying tablet device, does provide some grown-up guidance and direction for companies actually trying to pull together something resembling a unified mobile strategy.
Here’s what IBM’s Robert Leblanc, IBM vice president, middleware, had to say about the IBM MobileFirst initiative:
“To date, mobile computing has been dominated by discussions of new smartphones, operating systems, games and apps. But enterprises have yet to tap into the potential of mobile business. Just as the Internet transformed the way we bank, book vacations and manage our healthcare, mobile computing is also transforming industries. As these devices become ingrained in everything that we do, businesses are now in the palms of their customers’ hands. IBM MobileFirst is designed to make the transformation to becoming a mobile enterprise a reality.”
As for me, I’m packing up my mobile devices and taking them on the road.
In fact, I packed them up and took them to the TechTarget Online ROI Summit here in downtown Austin yesterday, and my colleagues thought it was worthy of a Facebook photo.
To which I explained, “I was traveling light!” (See the photo caption for an explanation of what’s what.)
Where am I off to, you ask? To Vegas, of course. My second home! IBM Pulse 2013 kicks off on Sunday, and I’m heading out early manana to take in a little golf history lesson.
That is to say, I have a 2:30 tee time at Las Vegas National, the very same course where Tiger Woods won his first PGA Tour event back in 1996, and where Dean and Frank and Sammy and the rest of the Rat Pack used to hang out and swill martinis after a long hard-fought 18 holes.
I’d like to tell you I’m playing there because of all this history and Tiger lore, but the fact is the old Scotsman from GolfNow gave me a very aggressively priced tee time, which no other courses were offering!
After that, however, it’s all work, and I’m looking forward to interviewing a number of IBM Tivoli luminaries for the IBM Pulse Livestream channel, including some of our business partners, analysts, and the man himself, Deepak Advani, the general manager of IBM Tivoli.
I want to also remind you of Pulse on Vivastream, where you can go do some preliminary social networking. Also check out the killer feature there in the right hand column of the main page, the “DIY Videos” where you can get some early previews of Pulse session speakers. Kil-ler.
In fact, let me do this: Below is my list of “Everything You Ever Needed To Know About IBM Pulse 2013 But Were Afraid to Ask Turbo”:
- Hashtag: #ibmpulse — all roads lead back to Twitter. Twitter is all-seeing and all-knowing at Pulse 2013.
- Vivastream at Pulse — How you can maintain your crazy Pulse schedule, find your long, lost systems admin buddy…orrr, that really cute girl whose lip you accidentally bused in that crazy, countrified Carrie Underwood mosh pit.
- IBM Pulse 2013 Conference Site — If you’re lost at IBM Pulse…or even if you’re not…this is always a good place to start. You can also use this page to find the video interviews I’ll start conducting on Monday.
- IBM Pulse Smart Site (Registered attendees only) — The official keeper of your IBM Pulse calendar.
- IBM Pulse On Facebook — Because we recognize there are people like me who spend way too much time on Facebook, and if you want to get their attention…
And now I want to pass you on to my good friend Rebecca’s Top Things You Shouldn’t Miss at Pulse 2013 — it does not include a round with Turbo at Las Vegas National, but other than that, it’s a great list.
Meanwhile, keep an eye for me on Saturday. I’ll be the one driving down the Las Vegas Strip looking for errant drives.