Archive for the ‘online collaboration’ Category
Here’s the question of the day: Do you Yahoo?
And my answer is…yeah, well, sure, but only when I’m in the office.
Because, you know, and we all know, that a cubicle farm is the perfect venue by which to instigate and channel creativity and innovation.
Just ask Dilbert. He’s been stuck in that cartoon cubicle for nearly 20 years, and he’s doing just fine.
I’m referring, of course, tongue in cheekly, to Yahoo CEO Marissa Mayer’s new edict that all Yahoo employees must come back to work in the mother ship and that there will no longer be telecommuters.
In her memo, Mayer wrote that “Speed and quality are often sacrificed when we work from home.”
To which I would ask, “Show me the money.”
I’ve spent the better part of the last two decades working at IBM, and I would say that my career has been about evenly split: Half in an office, half working from home.
Upon reflection, I’m not sure I could say there was more productivity or innovation that could be attributed to working from one location or another.
While I’m not discounting the serendipitous opportunities for mixing it up that can come through working in a physical office with colleagues, I can attest as well that it can have the opposite effect — too many interruptions, too many meetings, too much lost productivity.
For me, work is a state of mind and being, not a location. It’s something that I do, not a place that I go.
The technologies that IBM and others have built have eliminated the perceived need for constant physical proximity. Using IBM Notes, Sametime, and Connections our world is one big virtual office, with more than enough software capability to bind us together in a seamless fabric, one that increasingly transcends both space and time.
And perhaps that’s another key difference.
In a global company like IBM, we typically work daily with people from around the world. But I can’t wake up Monday morning and decide I need to drop by the office in Bangalore. That’s typically a 20+ hour journey from Texas, and as far as commutes go, that would probably be on the outer boundaries of long commutes!
But I can virtually stop by Bangalore daily, chatting with colleagues via instant messaging, or at minimum exchanging emails or posts in our internal IBM Connections platform.
The Wall Street Journal’s AllThingsD columnist Kara Swisher writes on this topic this morning, with the headline “Despite Yahoo Ban, Most Tech Companies Support Work-From-Home for Employees.”
She calls out IBM in particular, citing that “IBM was one of the first global companies to pioneer programs to reduce employee commuting. It has sustained these programs for nearly two decades. Two key aspects are its (a) work-at-home program and (b) mobile employees program. Today, more than 128,000 (29 percent) of employees globally participate in one of these programs. In 2011, in just the U.S. alone, IBM’s work-at-home program conserved approximately 6.4 million gallons of fuel and avoided more than 50,000 metric tons of CO2 emissions.”
To that point, I figure in the 10+ years I’ve been working remotely, I’ve probably saved close to $20,000 in gasoline and auto maintenance costs.
I’ve also been spared the agony and utter un-productivity of wasted time spent in traffic. That’s at least another 500 hours saved over ten years, time that I can either give back to myself or, as is often the case, back to IBM.
Of course, I recognize Yahoo is also an exceptional case at the moment.
Marissa Mayer is trying to turn a culture around that has been stagnating, and through this announcement she will no doubt drive people away from the company that the company may well be better off without.
On the other hand, I’m not sure wrangling the herd of Yahoo cats back to the home ranch is going to serve as the needed combustible recipe that puts the innovative spark back in the Yahoo innovation engine.
In a year or two down the road…and I mean that quite literally…I can’t help but think the answer to that wonderful, brand-promised question: “Do you Yahoo?”
The answer’s going to increasingly be, “I used to, but I just got sick and tired of the commute.”
I mentioned in a post recently that I was to speak at the annual WOMMA Summit (WOMMA standing for “Word Of Mouth Marketing Association”) about IBM’s efforts to better organize itself to take advantage of the social business opportunity.
After lumbering through the SlideShare “slidecast” capability and learning my way around (and no, it really wasn’t that difficult — I’m just a slow learner), I was able to create a slidecast of the presentation I gave in Las Vegas for those of you who may be interested.
As I noted in that blog post leading up to my talk, the general theme of my session there centered on the challenges and opportunities larger organizations face as they go about building their social strategies, and sharing particular insights and experiences we’ve had inside IBM on this front.
At IBM, our social business strategy has very much centered around one of our best market-facing emissaries, the IBMer! If you’ve kept pace with any of our marketing initiatives in recent times, you know that the IBMer is front and center in those communications, most notably in our TV advertising, but also extensively in the digital and social media as well.
But their participation doesn’t end there.
We’ve featured subject matter experts extensively across a wide range of topics and across a range of venues in the digital and social media space, as well as in other public and sometimes private venues (think conferences, events, customer meetings, etc.).
This direction is very much in keeping with IBM’s high-touch sales heritage, but builds on that legacy by making our people more accessible via social venues as well.
So, please, take some time out of your busy day if you’re interested in learning more about IBM’s social business efforts, and hopefully you’ll walk away with some of the actionable insights we’ve garnered that can help you and your organization in your own social business journey.
Just click on the arrow to play, kick back, and relax!
Written by turbotodd
December 10, 2012 at 11:14 pm
Marie Wieck is the general manager of IBM’s Application and Integration Middleware organization (home of IBM’s distinguished market-leading WebSphere brand), and has held a variety of technical and executive roles across our software, services, and finance groups.
In her current role, Marie leads an organization of more than 7,500 software development, marketing, sales, and services professionals. There, she is responsible for IBM’s WebSphere software portfolio and other strategic middleware products, including Web application servers, transaction and messaging systems, integration, and business process management solutions.
During our sitdown at IBM InterConnect, Marie shared some of the proceedings from her two “Hot Topic” sessions in Singapore, one on the Mobile Enterprise, and the other on Business Process management.
Marie also expanded on IBM’s emerging “mobile enterprise” strategy, explaining that rather than see mobile as another blip on the technology evolutionary radar screen, that rather it’s an opportunity to be transformative across the enterprise.
From fomenting front-line employee’s opportunity to be more collaborative in the field, to enabling back-office overlords to use their smartphones to watch over and manage business process management processes, IBM is working to bridge systems of record and of data together with employees and external constituents in a much more transformative story than has been communicated to date.
It’s an exciting narrative, and as Marie conveyed in the interview, mobile is touching the entire IBM portfolio.
Written by turbotodd
October 16, 2012 at 1:25 pm
Posted in ibm executives, ibm interconnect, ibm software, mobile applications, mobile enterprise, mobile internet, mobile marketplace, online collaboration, smarter cities, social business, social commerce, social media, tablet computing, worklight
You can’t throw a rock these days without hitting a new smartphone or tablet device.
Last week, it was the iPhone 5 and the new Kindle Fire HD. Tomorrow, HTC’s expected to introduce some new mobile products.
And Apple still has yet to introduce the Apple “mini” iPad, currently expected in October.
The move to mobile computing raises some intriguing questions about the nature of work. What is it? Where does it take place?
As someone who’s worked their entire career at IBM, I can certainly attest to the idea that here, increasingly, work is not a place you go but what you do.
I’ve spent nearly nine full years working from my home, and several of those years, spent at least a week a month living (and working) in airplanes.
As the IBM “Services for the Mobile Enterprise” team recently observed, the new workplace is now undeniably a mobile enterprise.
CIOs On Mobile: 66% Plan To Increase Mobile Investments in 2012
Which makes it no big surprise that 66 percent of CIOs plan to increase investments in mobile services in the next year.
And of course, there’s the “BYOD” movement to contend with (“Bring Your Own Device”), with employees expecting whatever device they have to fit into their corporate environment.
This new mobile business model, with anytime, anywhere transactions and a blurring of lines between corporations and individuals, can send IT folks into a conniption fit.
Despite all the goodness — for employees, management, and most importantly, the bottom line — there are challenges that accompany this mobilization of the workforce.
Issues such as maintaining security and compliance. Managing multiple device platforms. Addressing complex mobile requirements.
IBM recently released this interactive infographic that has some interesting statistics I thought worthwhile sharing here.
To start, 35 percent of the world’s total workforce is expected to be mobile by 2013.
Here in the U.S., up to 72.2 percent of workers are already plugged in remotely.
This year, some 43 billion mobile applications are expected to be downloaded.
And yet on average, mobile workers spend only a total of 28 minutes a day on technology distractions…there’s too much work to do, otherwise!
The Mobile Upside: 240 Extra Hours Worked Per Worker Per Year
And here’s the upside bonus for you managers: Such mobile workers work an average of 240 extra hours per year.
But as the infographic observes, with those benefits come expectations.
This new mobile generation of workers demands flexibility. Today’s employees expect to use their own devices and applications at work to access information and social networks at will. They even value this flexibility more than a higher-paying salary (Can you say “Mobile enables work/life balance?”).
Cisco’s Connected World Technology Report in 2011 found that 66 percent of workers said they would take a job with less pay and more flexibility in device usage, access to social media, and mobility than a higher-paying job without such flexibility.
Mobile Presents New Challenges
So, as businesses work to embrace these new productive mobile work habits, they must also face the requisite challenges asscoated with the growing number of devices, networks, and applications. Enterprises need a solution that intertwines cross-platform compatibility, security, cost management, compliance, and the inevitable complexity.
By way of example, 21 percent of mobile workers say they have experienced a security issue related to their smartphone (lost, stolen, hacked, virus) in the last year alone.
Fifty-four percent of enterprises rate security and authentication as one of the two top concerns for their mobile environments.
Seventeen percent say they need to meet compliance/regulatory requirements in mobile environments.
And yet 45 percent of IT departments say they aren’t prepared policy- and technology-wise to handle this more borderless, mobile workforce.
Bridging Your Mobile Gap
To overcome those challenges, enterprises need an experienced partner with a strategy capable of spanning the distance between mobile advances and existing infrastructures.
Those early adopters are leaping ahead: They’re already experiencing 20 percent cost savings and productivity improvements.
And 75 percent of CIOs say mobility solutions are a top priority of theirs for 2012.
On the mobile front, IBM workers are walking their own mobile talk, connecting to 10 different networks located around the world, and with 100K+ of them connecting using their own handheld devices (using at least five supported device platforms).
IBM’s own app store, Whirlwind, offers over 500 applications and was recognized by CIO Magazine with the “CIO 100 Top Innovation Award.”
All of that experience IBM has had with its own mobile enablement has informed and shaped the company’s customer-facing mobile initiatives, both through product development and through the introduction of its mobile services offerings.
IBM can help your staff develop the right strategy and governance and deliver a wide range of mobile enterprise services to create a more productive, connected workplace.
You can read about some of those offerings here.
Written by turbotodd
September 18, 2012 at 7:49 pm
Posted in mobile applications, mobile enterprise, mobile internet, mobile marketplace, online collaboration, risk management, social media, social networks, software development, tablet computing, telecommuting
Big news today from IBM re: social analytics, and for some key customer wins on the social business front.
First, to the news about social analytics. Today, IBM unveiled new software and services that bring the power of big data analytics into the hands of a social savvy workforce anytime, anywhere.
With this new capability, organizations will be able to apply analytics to their social business efforts, allowing them to gain actionable insight on information generated in social networks and put it to work in real-time.
IBM’s Lead In Social Business
Today, more than 60 percent of the Fortune 100 have licensed IBM social software to activate their workforce to improve productivity, and gain insight on data to anticipate individual customers needs.
IBM’s leadership role in analytics has been established through a thoughtful strategy that required the expansion of R&D, acquisition and business initiatives across its hardware software and services portfolio.
As part of today’s news, IBM announced the availability of its industry-leading social software platform, IBM Connections.
IBM Connections incorporates sophisticated analytics capabilities, real-time data monitoring, and faster collaborative networks both inside and outside the organization, whether on premise, in the IBM SmartCloud or using a broad range of mobile devices.
You can check out a demo here.
IBM Customers Becoming More Social
IBM also announced today that leading companies around the globe, including Bayer MaterialScience, Colgate-Palmolive Company, LeasePlan, Primerica and Teach for America, are using its social software to achieve real returns on their social business investments.
The rise of social media is prompting business leaders, from the CMO to the chief HR officer to the CIO, to evaluate how to create opportunities that drive business transformation through the use of social technology, creating real business value.
At the same time, business leaders lack the tools to gain insight into the enormous stream of information and use it in a meaningful way. According to IBM’s CEO Study, today only 16 percent of CEOs are using social business platforms to connect with customers, but that number is poised to spike to 57 percent within the next three to five years.
A recent IBM study of more than 1,700 chief marketing officers reveals 82 percent plan to increase their use of social media over the next three to five years.
“To truly realize the full potential of a social business, leaders need to empower a company’s most vital asset — the information being generated from its people,” said Alistair Rennie, general manager, social business, IBM. “Now is the time for business leaders to embed social into their key business processes to shift their business from the era of ‘liking’ to ‘leading’.”
Today, more than 60 percent of the Fortune 100 have licensed IBM social software. There is strong demand for IBM’s social business platform in regulated industries, with 41 percent of Connections 4 beta participants in banking, finance and healthcare institutions.
Primerica, a leading distributor of financial products in North America, will utilize Connections and WebSphere Portal, to transform how its agents engage with its 2.3 million policy holders on the fly, to provide increased value for its customers.
The company plans to use social business software to improve the overall client experience, drive competitive edge and stay on the forefront of innovation in the financial services industry. You can read more details on Primerica’s adoption of IBM social software here.
And in the video at the bottom of this post, you can check out my interview with Digital Influence Group’s Glenn Engler about the challenges and opportunities for social media in heavily regulated industries.
Expanding IBM Social Capabilities In Key Growth Markets
To support the burgeoning demand for social business solutions in growth markets, in the fourth quarter of 2012 IBM will open two social business customer support centers to serve IBM’s Asia-Pacific and Latin American clients.
Located in Manilla, the Philippines, and Sao Paolo, Brazil, these centers will support the rapid adoption of social business tools in these growth markets. The Philippines and Brazil centers join a roster of IBM social business centers in North America, Dublin, Japan, China and India.
IBM’s growing business partner network of more than 39,000 business partners are also bringing new, cutting-edge capabilities to IBM’s social platform every day in areas including gamification, video, compliance, project management and mobility.
For example, Actiance provides leading compliance capabilities to thousands of organizations globally, SugarCRM helps sellers use social networking and analytics for effective selling, and Bunchball provides gamification capabilities to IBM Connections.
Making New Connections With IBM Connections Social Software
IBM Connections, a cornerstone of IBM’s social platform, is available on premise, in the cloud, and on a broad range of mobile devices.
IBM Connections integrates activity streams, calendaring, wikis, blogs, a new email capability, and more, and flags relevant data for action. It allows for instant collaboration with one simple click and the ability to build social, secure communities both inside and outside the organization to increase customer loyalty and speed business results.
The new Connections mail capability provides simplified access to email within the context of the social networking environment.
Empowering Your Employees
The new capabilities empower employees from every line of business, such as marketing, human resources and development to gain actionable insight into the information being generated in their social networks.
For example, the Connections landing page features a single location that allows users to view and interact with content from any third party solution through a social interface, right alongside their company’s content, including email and calendar.
The embedded experience of the news feed, also known as an activity stream, allows employees from any department inside an organization to explore structured and unstructured data such as Twitter feeds, Facebook posts, weather data, videos, log files, SAP applications, electronically sign documents, and quickly act on the data as part of their everyday work experience.
For more information, please visit www.ibm.com/press/socialbusiness.
IBM blogger and tech evangelist Todd “Turbo” Watson interviews Digital Influence Group CEO Glenn Engler at SXSW Interactive 2012 about the opportunities and challenges of social media for heavily regulated industries.
Written by turbotodd
September 12, 2012 at 4:13 pm
Posted in big data, business analytics, cloud computing, collaboration software, crowdsourcing, digital marketing, facebook, ibm software, marketing, mobile enterprise, online collaboration, predictive analytics, smarter analytics, social business, social commerce, social media, social networking, social networks, social platforms
It was a big day today in Singapore, where the country celebrated its independence, and where government leaders encouraged Singaporeans to make even more Singaporeans, in order to counter the country’s declining birthrate, which is among the lowest in the world at 7.72 births per 1,000 people.
I’m sure a few Singapore Slings may have been consumed, and I would have been right there with them, as the Raffles Hotel is definitely on my list of places to frequent for when I visit.
And that will be sooner rather than later, as IBM is going to be hosting a new, first-of-its-kind event at the Resorts World Sentosa this October 9th-11th.
This new IBM event will share with attendees the breadth of IBM’s integrated software and systems solutions capabilities, and demonstrate IBM’s strategic perspective on becoming a smarter busienss that excels in turning opportunity into outcomes in this new era of computing.
At the event, IBM will focus discussions on a variety of key “hot topics,” including those focused on speeding innovation with mobile computing, defending against cyber-threats with security intelligence, rethinking IT with cloud computing, and a host of others.
If you’re game, but need some compelling reasons to convince your boss to send you to Singapore, here’s a starter list:
- Networking. You’ll have the opportunity in Singapore to network with peers, industry experts, and IBM thought leaders from around the globe, including IBM customers already collaborating to better align business and technology investments.
- Learning. You’ll have the opportunity to learn from experts in our Solution Center, as well as through a personalized agenda of keynote session, “Hot Topic” sessions, and Exchange sessions built around your business interests.
- Delivering New Value. At IBM Interconnect, you’ll become one of the first to learn how to manage the velocity of change from real world examples of business delivering new value to the people they serve.
- Unleashing Innovation. You’ll also have the opportunity to begin to understand the new economics of IT, and how to use technology as the catalyst for unleashing innovation in your organization.
- Uncovering New Markets. And finally, in an environment where most every organization is looking for new customers in new markets, you’ll have the opportunity to start to develop a clear plan of how you can reinvent relationships with yoru customers and workforce and, in turn, start to uncover those new markets.
Changing With The Changing Times
Rapid change has become the new normal, as entire industries are now transforming to deliver compelling new value to their customers. In this era of interconnected industries, businesses and consumers, a new kind of leadership is required to turn opportunity into business outcomes.
Smarter businesses are capitalizing on information as an indispensable resource and using technology as the catalyst for unleashing innovation. They are expanding the digital world of the back-office into the front-office and the corresponding business infrastructures that are at the heart of business leadership and operations; the key interconnection points among consumers, business partners and employees.
Take advantage of this opportunity to develop a personalized agenda around your business needs, collaborate with business decision-making peers, and meet face-to-face with technical decision-makers and industry experts.
If you’ve never visited Singapore, I can’t recommend it highly enough. It’s like visiting a future that has already arrived, and in the meantime, you’ll have the opportunity to attend an IBM event that’s intended to help you create a future looming just over the horizon.
Written by turbotodd
August 9, 2012 at 9:37 pm
Posted in announcements, business analytics, business continuity, business intelligence, business partners, business travel, conference, customer experience, customer service, customer stories, cybersecurity, digital marketing, education, emerging economies, growth markets, ibm software, information insight, mobile enterprise, mobile internet, online collaboration, pure systems, smarter commerce, social media, steve mills
At the Lotusphere 2012 session this afternoon entitled “IBM Social Business Strategy,” I had the opportunity to hear directly from two of IBM’s senior social business strategists, Douglas Heintzman and Andrew Warzecha.
The first headline on their first slide made a bold statement: A profound change is coming to business.
They spent the next hour explaining why, and to extent, how this change was already starting to occur, and its potential impact on the global business community.
Underneath that statement was a list of some of the chief characteristics that social businesses everywhere would start to take on:
- Talent as a cloud
- Digital reputation and individual brands.
- Leadership by connections
- Real-time teams.
- Collective intelligence.
- Engaged relationships.
- IT access anywhere.
Now, just think about those for a moment. Talent as a cloud, for example.
Heintzman explained that talent used to be found in organizations through other single-point based individuals who had an existing power base in the organization. They were the filter: Of knowledge, skills, etc.
Their role as the key node in the network is being increasingly supplanted by the reputation of key individuals in the organizations who have the skill to help make the firm a success.
Or collective intelligence, where our current inability to measure and monitor the sentiment of not only our customers, but also internally (think a negotiation with a union, a new medical benefits plan, etc.) is a missed opportunity to better understand real-time sentiment, a very powerful capability.
Talent as a cloud. Talent used to have to be found through power brokers, but now is more based on reputation.
Our inability to measure and monitor the sentiment of not only our customers, but also internally (a new negotiation with a union, a medical benefits plan, etc.), understanding the real-time sentiment of that becomes a very powerful capability.
As he continued to observe, history is filled with examples of people coming together with new insight/capabilities, and that social business simply represents another of those massive transformational opportunities.
Perhaps some of his sound bytes better tell the story:
- Social technology is changing the way we live. More than 7 billion pieces of content are shared each week on Facebook, and social networking accounts for 22% of online time.
- Smartphone shipments will outpace PCs by end of this year.
- Workers increasingly shift seamlessly between work/personal roles 24X7 using smartphones and tablets.
- There are 155 million Tweets each day (and yet 75% of folks still don’t believe advertising.)
This distinction between social media and social business is also an important one.
Social media is more commonly viewed as a new marketing channel, whereas social business can help accelerate the velocity of business, provide for collective creative potential, and improve decision making in the organization.
Social business, in other words, encompasses organization and business operations, while social media provides a new communications and marketing platform.
If social business, then, is changing the way we work, the next logical question would be, “But how?”
In many ways. As an example, social media monitoring is now done by 11 out of the top 50 brands using social media as a sustainable tool for marketing (I will have to come back to this one, as I’ve been a part of the team embarking upon IBM Software’s own social listening efforts, and there are LOTS of lessons to learn there).
In terms of product and service innovation (our Rational line of software is very helpful in this arena), 44% of the Fortune 200 executives report using crowd-sourcing to improve corporate responsibility, and already 95% feel it has positive benefits.
89% of organizations are now recruiting from social networks, and 55% are planning to invest more in social networking and recruiting.
And finally, much to the contrary of conventional wisdom, 51% of companies permit employees to use social media for business purposes, up from 19% in in 2009.
It’s just not hyperbole that’s driving this shift, however. There’s a very real opportunity to drive business value from IT as it shifts from process automation towards people-centric processes: Everything from the the advances of “systems of engagement” (vs. “Systems of record”), to the demand for productivity and new markets that’s driving demand for social business transformation.
Renowned business thought leader Geoffrey Moore even suggested that such systems of engagement will drive 23% CAGR over the next several years.
So what’s the road map start to look like? What’s the great Google Map in the sky that will point the way?
Well, with social business as a market opportunity expected to reach $99 billion by 2015, I have no doubt we’ll see a variety of road maps emerge, but if you’d like to better understand IBM’s strategy, I’d encourage you to check out the IBM Social Business overview.
Written by turbotodd
January 16, 2012 at 10:50 pm