Turbotodd

Ruminations on tech, the digital media, and some golf thrown in for good measure.

Posts Tagged ‘retail

Who Turned Out The Lights?

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Happy Monday!

Okay, golf fans out there, how about that U.S. Open?  Hats off to Gary Woodland, who held off the always lurking Brooks Koepka (and previous two-years-in-a-row U.S. Open winner) and fastidious Justin Rose to win his first ever major championship.

And there was hardly any bitching about the conditions of the venue, Pebble Beach, which I consider to be a good sign (i.e., no out of control rough, crazy fast greens, streaking fans…okay, that last one I made up just to see if I have your attention).

Of course, it’s kind of hard to bitch much about Pebble Beach — I’ve never been there in person, but even on TV it’s breathtaking.

Now, if you happened to be at a Target over the weekend trying to buy some merch, you might have had reason to bitch. For two days in a row, Target experienced a register outage that caused long lines and forced some customers to pay with cash.

You remember cash, right? That green stuff issued by the Federal Reserve that has pictures of past presidents and stuff on it?

Target shares are down more than 1.5% today as investors figured the missing weekend cash into the investment equation. The Wall Street Journal “Morning Download” email newsletter this morning cited Target as explaining the incident wasn’t security related, but rather blamed the outage on a data center issued related to “routine maintenance.” 

Tell me about those self-driving cars, again?  You know, the ones inextricably linked to the same clouds that are running the Target cash registers??

It could have been worse. You could have been trying to do the tango in Argentina (and Paraguay…and Uruguay…and parts of Chile…and Brazil). The power went off and left tens of millions in darkness for several hours on Sunday, and nobody seems to know why.

This as The New York Times on Sunday reported that the U.S. is escalating cyber attacks on Russia’s electric power grid and has placed potentially crippling malware inside the Russian system. Moscow responded today by saying such hacks could escalate into a cyberwar with the U.S.

Mutually assured power outages, anyone?

And on the subject of mutually assured whatever, Huawei’s CEO is doing some advance damage control on the U.S./China Chill-But-Getting-Colder trade war, explaining he expects the company’s revenues to drop $30B below forecast over the next two years.

That’s due largely to a drop of 40 to 60 million international smartphone shipments. 

I would recommend he go talk to Alexa about his problems, but according to a recent survey of 1,000+ U.S. adults, 46 percent never use voice assistants, and 19 percent use them less than once a month.

And for those who do use virtual assistants, 49 percent use them via smartphones as opposed to 18 percent on smart speakers.

Siri, tell Google Assistant to text Alexa not to bother me!

Written by turbotodd

June 17, 2019 at 11:14 am

Amazon Grows

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Happy Monday.

Before the weekend, The Wall Street Journal reported that Amazon is planning to open dozens of grocery stores in several major US cities.

The stores would not be part of the Whole Foods market chain,  and while the company has already signed leases according to the story, there is no guarantee it will open the stores.

Remind you of a recent deal in Long Island City, New York?

Just coincidental that this new grocery brand comes as Amazon is also rolling out its cashierless Amazon Go stores, the ones that require very few humans but lots of cameras and algos?

I think I’ll still with Trader Joes…for now. 

Meanwhile, back in San Francisco the RSA security conference gets underway for its 2019 edition.  Should be lots to talk about!

IBM’s Security Intelligence blog offers a few tips and tricks for those of you attending. 

My own two cents: Wear very comfortable shoes, carry some layers to wear, and pack a small umbrella. 

Oh yeah, and don’t use the free wi-fi networks while you’re there. It’s a cyber security conference, duh.

Written by turbotodd

March 4, 2019 at 10:39 am

Posted in 2019, amazon

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Walmart’s Leafy Green Blockchain

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TechCrunch recently reported on an initiative in which Walmart has been working with IBM on a food safety blockchain, and that Walmart would be requiring all suppliers of leafy green vegetables for Sam’s and Walmart upload their data to the blockchain by September 2019.

TechCrunch’s story notes that “most supply chains are bogged down in manual processes,” making it difficult to track down food safety issues like E. coli romain lettuce. But “by placing a supply chain on the blockchain, it makes the process more traceable, transparent and fully digital.

Each node on the blockchain could represent an entity that has handled the food on the way to the store, making it much easier and faster to see if one of the affected farms sold infected supply to a particular location with much greater precision.

Walmart has been working with IBM for over a year on using the IBM Food Trust Solution use case in this scenario.

Most notable is the time compression involved. The story notes that before moving the process to the blockchain, it typically took approximately 7 days to trace the source of food. With the blockchain, that has been reduced to 2.2 seconds, which means that also “substantially reduces the likelihood that infected food will reach the consumer.”

You can learn more about the IBM Food Trust blockchain solution here.

Written by turbotodd

September 26, 2018 at 11:16 am

Oh Thank Heavens

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It’s all about convenience.

MacRumors is reporting that 7-Eleven announced yesterday that Apple Pay and Google Pay are accepted at nearly all of its 10,000+ locations across the United States.

The company also highlighted some of the technology improvements that it has introduced recently including the 7-Eleven NOW app for placing on demand orders with Apple Pay, the 7Rewards loyalty program that allows customers to earn points for purchases, and the 7-Eleven Bot on Facebook Messenger to allow customers to get quick answers to questions.

Those all-critical questions that often arise at 2 AM, like: “Do you have any hotdogs left?”

To use Apple Pay at 7-Eleven stores, customers will need an iPhone 6, 6s, 6, 7, 8, 6 Plus, 6s Plus, 7 Plus, 8 Plus, SE, or X, and/or a compatible Apple Watch model.

Written by turbotodd

September 11, 2018 at 9:35 am

Posted in 2018, apple, payments, retail

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Amazon Check

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Amazon is talking with major banks about building a checking account-like product for its customers, according to a report from today’s Wall Street Journal.

The talks are allegedly focused on creating a product that would appeal to younger customers and those without bank accounts, but would apparently not involve Amazon itself becoming a bank.

Big picture strategery-wise, it imeans Amazon is continuing to work itself down to the very end of the consumer retail chain, near to the endpoint where people ingest and exhale their dinero. It would also have the derivative benefit of Amazon potentially cutting out another middleman (the bank), or at minimum minimizing the fees it pays. 

As the Journal article points out, Amazon would also get valuable data on customers’ income and spending habits across the board.

And as for the JPMorgans and other banks that may come aboard the Amazon checkbook-like safari, hey, keep your friends close and your enemies closer.

Written by turbotodd

March 5, 2018 at 9:37 am

Posted in Uncategorized

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Online Retailer LabelSneak Leverages IBM Smarter Commerce Technologies To Glean Mobile/Social Insights, Bolster Sales

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LabelSneak teamed with IBM and IBM Business Partner CSI Solution to connect with the growing marketplace of consumers who prefer to buy across online, mobile and social channels. IBM Smarter Commerce precision marketing is allowing consumers to choose which sales promotions they want to be alerted to or when their favorite clothing item goes on sale via text, tweet, Facebook post or email. This can be a more effective sales method as smaller retailers can deliver a level of personalization and a more tailored marketing campaign to the individual consumer.

LabelSneak teamed with IBM and IBM Business Partner CSI Solution to connect with the growing marketplace of consumers who prefer to buy across online, mobile and social channels. IBM Smarter Commerce precision marketing is allowing consumers to choose which sales promotions they want to be alerted to or when their favorite clothing item goes on sale via text, tweet, Facebook post or email. This can be a more effective sales method as smaller retailers can deliver a level of personalization and a more tailored marketing campaign to the individual consumer.

There’s some new news on the Smarter Commerce front from IBM.

Earlier today, IBM announced a collaboration with LabelSneak, a small online retailer of discounted designer men’s wear, which is using IBM Smarter Commerce technologies to create a unique shopping experience aimed at the millennial consumer.

As a result, LabelSneak has seen 148 percent growth in revenues, tripling sales in less than a year.

For The Fashion Conscious Male

LabelSneak is an outlet store aimed at brand aware males, and offers discounts of up to 75 percent on fashion and sportswear, alerting its consumers via social channels to personalized, limited-time sales offers.

With new deals updated regularly, the site generates tremendous amounts of data, including Tweets, Instagram photos, Facebook comments on popular sales items and conversations between consumers on favorite brands through social channels, mobile and tablet devices.

LabelSneak’s challenge was this: To capture and glean insights from all this big data to better understand what consumers were saying about the latest promotions, which items were the most popular and at what time and in what circumstances sales were most effective.

They also needed analytics to better target and mold online sales campaigns and to decide which social channels effectively communicated its message to attract new customers.

LabelSneak teamed with IBM and IBM Business Partner CSI Solution to connect with the growing marketplace of consumers who prefer to buy across online, mobile and social channels.

With access to IBM Global Financing within minutes, the small retailer is now using IBM Smarter Commerce technology to handle high volumes of transactions as well as the large volumes and variety of data, CSI’s RapidCommerce Cloud Managed Service Solution has helped LabelSneak create a site to more effectively target the digitally savvy millennial consumer with an integrated brand experience across all devices.

To date, the platform is supporting a rapid pace of growth, enabling the client to focus its time and resources on growing the business such as conducting sales promotions, gleaning insights from Facebook comments or tweets.

The Competitive Challenge

Fashion companies of every size and style are vying for a slice of the men’s wear market. To compete with more established retailer brands, LabelSneak needed to better understand men’s online consumer behavior, create a more tailored marketing campaign and deliver the right merchandising mix.

Not only is LabelSneak gleaning insights from data analyzing which brands to carry, but they also are seeing how consumer preferences for certain brands in men’s wear are connected to a favorite sports teams or music.

Background On IBM Smarter Commerce

IBM Smarter Commerce precision marketing is allowing consumers to choose which sales promotions they want to be alerted to or when their favorite clothing item goes on sale via text, tweet, Facebook post or email.

This can be a more effective sales method as smaller retailers can deliver a level of personalization and a more tailored marketing campaign to the individual consumer.

IBM Smarter Commerce provides intelligent automation of marketing, sales, customer service and procurement to help chief marketing officers, chief procurement officers, sales, e-commerce, supply chain and customer service executives do their jobs more productively and efficiently.

Go here if you’d like to do some shopping on LabelSneak.

Not Back In Davos

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It’s that time of the year.

The year when all the smart, rich, famous and well-connected show up in Davos, Switzerland for the World Economic Forum.

I’m sure it’s nothing personal, but once again for as many years as I care to remember, my invitation never showed.

That’s okay, as things are pretty busy around here as we get off to a fast start in 2013.

However, I did really enjoy Alison Smale’s big picture set up piece for Davos this in The New York Time’s DealBook.

And if I were in attendance, that’s the type view I would be eagerly seeking — What are the general macroindicators and movements that smart peeps think are going to shape the year?

Some will be currents we can’t yet see, and as Smale observes, “Our footing is uncertain, as on this ski resort’s slithery streets, and we have steep slopes to climb, as the Magic Mountain will remind the global elite this week.”

Troubles in north Africa, the challenge of free information in China, anemic growth in Germany, the averted fiscal cliff but once again looming U.S. debt ceiling…”Crisis, in short,” writes Smale, “is the new normal.”

Speaking of Germany, also increasingly normal is the threat of cyber intrusion, according to a panel at the DLD conference ending today in Munich.

In coverage by Frederic Larinois from TechCrunch of Eugene Kaspersky, founder of Kaspersky Lab, the Internet security firm, and F-Secure’s chief research officer, Mikko Hypponen, it became readily apparent that cyber intrusion sophistication is reaching new levels.

Kaspersky spoke of recent cyber attacks like Stuxnet and Red October, suggesting such efforts have reached the equivalent of the “space station” in terms of their sophistication and impact, while Hypponen said the “happy hacker” of the 80s and 90s was long, and that instead “we now have to deal with criminals who try to make money from their malware and botnets, hacktivists who try to protest and governments attacking their own citizens and other governments for espionage and full-scale cyber warfare.”

The cyber genie, in other words, is well out of the virtual bottle.

So, let’s forget about all these woes for a few, shall we, and go shopping instead?

IBM’s new study of 26,000 global consumers will be coming out soon, and the early skinny has it revealing some interesting insights, including the fact that 35 percent of shoppers are unsure whether they would next shop at a store or online.

Talk about a confused consumer!

It also revealed that nearly half of online purchases result from “showrooming,” a growing trend whereby consumers browse goods at a store, but ultimately buy them online.

You’ve done that before, haven’t you?  You just didn’t know there was a fancy name for it!

Ultimately, consumers are seeking an integrated shopping experience.  So, in response, retailers need to connect their online and physical stores, blending the benefits of each — from research to purchase to building brand loyalty, to that ultimate golden chalice of retail, repeat sales.

IBM is helping through its analytics capabilities, helping retailers measure sales metrics across digital channels to spot consumer buying patterns and visualizing product display, promotions, and even coupons in new ways.

Visit the IBM Smarter Retail web site to learn how your organization can create an integrated shopping experience.

Me, I’ve got to run down to the Amazon store for some new typewriter ribbons. 😉

Written by turbotodd

January 22, 2013 at 6:47 pm

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