Posts Tagged ‘service management’
This week at IBM Pulse 2013, I had the opportunity to sit down with IBM Tivoli general manager, Deepak Advani.
Deepak has served in a variety of executive capacities at IBM during the course of his career, including most recently as the Vice President of IBM’s Business Analytics organization. He was also instrumental in the development and growth of IBM’s Linux portfolio, and later served e1as the Chief Marketing Officer for Lenovo.
Our chat ranged across a variety of topics relevant to the conference and the broad opportunity presented by more effective infrastructure and asset management and utilization. Deepak recapped some of the key themes he presented to the audience of 8,000+ attendees, spoke of the challenges the world’s largest organizations face with respect to their IT operations, and explained how more effective visibility, control and automation of their systems can help turn opportunities into business outcomes.
All these people in Barcelona attending Mobile World Congress, and seemingly so little news coming out of there.
For me, the key headline was the Nokia 105 which, while yawned at by most westerners, has the potential to be the downmarket phone king as Nokia moves more aggressively into emerging markets.
It’s a $20 phone that offers the basics, including phone calls, SMS, an FM-radio and a flashlight. And, 35 days of standby with 12.5 hours of talk time.
If it were a quad band GSM phone, I’d have it on my short list for second phones.
The other big news was IBM’s MobileFirst strategy, which, while not nearly as sexy as yet another yawnifying tablet device, does provide some grown-up guidance and direction for companies actually trying to pull together something resembling a unified mobile strategy.
Here’s what IBM’s Robert Leblanc, IBM vice president, middleware, had to say about the IBM MobileFirst initiative:
“To date, mobile computing has been dominated by discussions of new smartphones, operating systems, games and apps. But enterprises have yet to tap into the potential of mobile business. Just as the Internet transformed the way we bank, book vacations and manage our healthcare, mobile computing is also transforming industries. As these devices become ingrained in everything that we do, businesses are now in the palms of their customers’ hands. IBM MobileFirst is designed to make the transformation to becoming a mobile enterprise a reality.”
As for me, I’m packing up my mobile devices and taking them on the road.
In fact, I packed them up and took them to the TechTarget Online ROI Summit here in downtown Austin yesterday, and my colleagues thought it was worthy of a Facebook photo.
To which I explained, “I was traveling light!” (See the photo caption for an explanation of what’s what.)
Where am I off to, you ask? To Vegas, of course. My second home! IBM Pulse 2013 kicks off on Sunday, and I’m heading out early manana to take in a little golf history lesson.
That is to say, I have a 2:30 tee time at Las Vegas National, the very same course where Tiger Woods won his first PGA Tour event back in 1996, and where Dean and Frank and Sammy and the rest of the Rat Pack used to hang out and swill martinis after a long hard-fought 18 holes.
I’d like to tell you I’m playing there because of all this history and Tiger lore, but the fact is the old Scotsman from GolfNow gave me a very aggressively priced tee time, which no other courses were offering!
After that, however, it’s all work, and I’m looking forward to interviewing a number of IBM Tivoli luminaries for the IBM Pulse Livestream channel, including some of our business partners, analysts, and the man himself, Deepak Advani, the general manager of IBM Tivoli.
I want to also remind you of Pulse on Vivastream, where you can go do some preliminary social networking. Also check out the killer feature there in the right hand column of the main page, the “DIY Videos” where you can get some early previews of Pulse session speakers. Kil-ler.
In fact, let me do this: Below is my list of “Everything You Ever Needed To Know About IBM Pulse 2013 But Were Afraid to Ask Turbo”:
- Hashtag: #ibmpulse — all roads lead back to Twitter. Twitter is all-seeing and all-knowing at Pulse 2013.
- Vivastream at Pulse — How you can maintain your crazy Pulse schedule, find your long, lost systems admin buddy…orrr, that really cute girl whose lip you accidentally bused in that crazy, countrified Carrie Underwood mosh pit.
- IBM Pulse 2013 Conference Site — If you’re lost at IBM Pulse…or even if you’re not…this is always a good place to start. You can also use this page to find the video interviews I’ll start conducting on Monday.
- IBM Pulse Smart Site (Registered attendees only) — The official keeper of your IBM Pulse calendar.
- IBM Pulse On Facebook — Because we recognize there are people like me who spend way too much time on Facebook, and if you want to get their attention…
And now I want to pass you on to my good friend Rebecca’s Top Things You Shouldn’t Miss at Pulse 2013 — it does not include a round with Turbo at Las Vegas National, but other than that, it’s a great list.
Meanwhile, keep an eye for me on Saturday. I’ll be the one driving down the Las Vegas Strip looking for errant drives.
More IBM clouds are on the horizon.
Today, IBM announced the availability of some new online software services from our Tivoli business that will help provide improved automation and control of IT Service desk functions.
The new solution, which will be offered as a monthly subscription offering, can help organizations large and small with their help desks, which often deal with labor-intensive services like onboarding new hires, fixing laptops, and resolving IT issues.
Many companies struggle with slow, inefficient service request handling because the the core their application support, networking, facilities an IT assets aren’t integrated and depend on manual updates. Yet IBM estimates that only 5 percent of service and support issues are resolved by self-service, making automation and integration crucial for service management.
To help meet this demand for automating IT service functions, IBM Tivoli Live – service manager will allow clients to start small with IT Service Desk functionality and grow into more extensive IT automation services as a company’s needs change.
Since IBM Tivoli Live –service manager is delivered on the IBM Cloud and based on a subscription model, the service reduces the complexity and management required by on-premise deployment.
There is no need to purchase hardware, software licenses or engage in extensive software configuration. This software-as-a-service is based on IBM’s on-premise, enterprise software that hundreds of clients use today.
In addition to choosing which IT processes clients want to automate first, they can also choose which ones they want to access through the cloud or deploy on-premise.
Unlike competitors, IBM offers software-as-a-service that integrates IT Service Desk with monitoring services that manages the health and performance of IT resources, including operating systems, virtualized servers, middleware and software applications.
This is available by integrating Tivoli Live – service manager with Tivoli Live – monitoring service, offering clients a fully integrated service management environment.
You can learn more about this new offering here.
I arrived safely in Milan last evening, only to discover that Milan Fashion Week 2010 doesn’t begin for another 6 days!
My new line of cowboy-themed tie-die shirts, blue jeans, and cowboy hats seems to have been kept out of this year’s Milano lineup — I can’t be sure what, exactly, happened.
Did I inadvertently tick off Anna Wintour??
Perhaps it had something to do with my having worn a tie that didn’t match the color of my eyes. It won’t have been the first time I committed a major fashion faux-pas while traveling abroad.
Though I’ll miss out on all the new Milano clothing lines, The Fashionisto blog will make sure you don’t miss a thing, no matter how short your high heels.
While I work to get my Texas fashion sense (such as it is) resituated, I had mentioned in a previous post the opportunities presented to organizations which focus on building out smarter business infrastructures.
This in anticipation of the IBM Pulse 2010 event next week in Las Vegas, which leads to some compelling questions you might want to ask yourself:
What would mean to your organization if you could always access critical business data at the exact moment you need it?
What if you could improve service and reduce costs by delivering IT services when your customers requested them?
Who knows, you might find yourself arriving in Milan for fashion week!
Especially in this challenging economic climate, companies around the globe have to manage and mitigate risk, even as they support their core business goals.
They have to address no small number of regulatory, organizational, and industry-oriented compliance drivers, and that alone can be a key inhibitor.
By way of example, 33% of consumers notified of a security breach will terminate their relationship with the company they perceive as responsible.
Doh! Hold on, where’d all my customers go?!
71% of CIOs in a 2009 IBM Global CIO survey identified risk management and compliance as an important part of their visionary plans for enhanced competitiveness.
Can you spell Basel II?
And nearly 50% of all sensors used for critical measurements across production, facilities and transportation equipment are now smart sensors, generating up to 4 million signals daily — creating more information than ever before.
So many sensors, so little time! Calgon, take me away!
Though it can’t help you with your fashion sense, IBM’s dynamic infrastructure strategy can help you deliver a shared, integrated and highly available infrastructure that can address these challenges today, but also capitalize on the opportunities of tomorrow.
It can help across a number of key areas:
- To enable visibility, control and automation across all business and IT assets through integrated service management
- To optimize the IT infrastructure through virtualization and energy efficiency initiatives to achieve more with less.
- To address the complexity of managing data growth through information infrastructure initiatives.
You can learn more about these opportunities in IBM Tivoli’s integrated service management podcasts and webcasts.
I would also suggest you visit our Smarter Cities Web experience, an excellent interactive overview of how IBM is helping drive adoption of smart and dynamic infrastructures to facilitate everything from smarter traffic systems to smarter and more efficient energy grids. (Speaking of which, click hear to visit the IBM Energy Management blog!)
Me, I’ve got to manage my own energy and get back to this meeting in Milano…keep your fingers crossed for the Italian adoption of the Turbo Cowboy fashion line!
IBM announced today it has acquired Intelliden Inc., a leading provider of intelligent network automation software.
Intelliden is a privately held company based in Menlo Park, Calif. Financial terms were not disclosed.
Intelliden provides network automation solutions, which are becoming essential for enterprises to automate the configuration of thousands of manually managed network devices like hubs, routers and switches from dozens of vendors.
These solutions also can automate an array of network services that are increasingly important to virtual and cloud-based applications.
Analysts estimate that more than 60 percent of network outages are caused by manual configuration errors.
By acquiring this automation technology, IBM aims to help clients improve network service availability, decrease risk through compliance reporting and improve staff efficiency.
Intelliden’s solutions have been proven at leading service providers and enterprises including Cbeyond, Scotia Capital, Telecom Italia and TELUS.
This acquisition is expected to further strengthen IBM’s service management portfolio by offering unmatched, comprehensive solutions for automation and optimization of digital and physical assets.
This includes full-service lifecycle management of network devices, IT, data center and physical assets as diverse as water mains, railway cars and even door locks.
Intelliden technology will be integrated into IBM Tivoli Software, which helps clients integrate service delivery across organizational boundaries – providing the visibility, control and automation to accelerate business growth.
The IBM Software Group has made more than 50 acquisitions since 2003.
This acquisition comes just a few days in advance of the IBM Pulse 2010 event in Las Vegas, Nevada, which will focus on service management and related topics.
Though I’m attending a number of meetings throughout Europe this week, it’s not too early to start beating the drum for our IBM Pulse 2010 conference next week in Las Vegas.
Can you hear the drums all the way from here in Stuttgart!? Dies ist gut!
Once again, I’ll be in Vegas for several days in a row to play some serious golf, finally take in that Cirques du Soleil show I’ve been putting off seeing, and try to qualify and become the first IBMer ever to win the World Series of Poker.
Uh, err, I mean, I’ll be on the scene in Vegas providing some social media air cover via this blog and the Twittersphere….no, really.
Since snow golf is out here in Stuttgart, I figured I would start setting the scene now.
If you’ve seen any of IBM’s smarter planet advertising, particularly the TV spots, you’ve probably seen them reference the idea of a more dynamic infrastructure.
What, exactly, do we mean by that?
Well, if you look at the three big ideas that help us build a smarter planet — instrument the world’s systems; interconnect them; and make them more intelligent — then you realize inherent in that instrumentation and interconnectivity is the need to know what’s going on with all those systems at all times, and to use their performance data to make actionable (and, hopefully, intelligent) business decisions.
That’s where service management for a dynamic infrastructure comes into play.
To put it more simply, think of your IT systems and infrastructure as the patient, and service management as the monitoring system.
You can’t the make patient better unless you can diagnose them and be able to understand what’s going on with them at any given moment.
A smarter infrastructure also means one that is dynamic, one that can respond quickly and dependably to changing conditions in the market and make the most use of your precious IT resources — but it must doing so while also being cognizant of and minimizing the costs to the environment (carbon footprint, electricity usage, etc.) and your organization (money spent on IT!).
By way of example, since 2006, IBM customer Fédération Française de Tennis (FFT), which runs the Roland Garros (French Open) tennis tournament annually, has seen a decrease of 40 percent in power consumption and of 48 percent of cooling load in its own IT infrastructure.
They’ve also created a “virtualized” infrastructure, one whereby they’ve minimized their server footprint from 60 to 6 over a three-year period.
Game, set, and match, right?
But a dynamic infrastructure doesn’t stop at the halls of IT, or courtside in Paris.
A smarter infrastructure is one that meets new requirements and opportunities: One that increases the accuracy of simulations and predictions by supporting more complex trending and analysis tools. One that allows the integration of physical, chemical, biological, and even socioeconomic factors into modeling and analysis.
In other words, it’s not just about service levels anymore. Consumer expectations are higher than ever.
Take the world I live and breathe in, the wacky world of the Web, as an example: 33 percent of consumers shopping via a broadband connection will wait no more than four seconds for a Web page to render.
No pressure or anything.
So, the opportunity that a smarter and more dynamic infrastructure presents is simple: One that can help organizations meet both the risks and opportunities in an ever-more connected, collaborative electronic world.
That’s the wide shot.
In a future post, I’ll talk about the opportunity and avenues that organizations can pursue to take some initial steps towards building their own smarter infrastructure.
But for now, I have to get back to practicing my German.