9/11 Communication

I’ve been thinking about the 18th anniversary of 9/11 a number of days in advance. Hard to believe it’s been so many years now — sending thoughts, prayers, and remembrance to all those impacted in the NYC area and beyond.

It was a hard day for any American, and as NYC had been my only second home outside of Texas, it was a particularly hard day. I spent much of it here in Austin scrambling to reach good friends and colleagues any way I could — long distance, AOL IM, the phone. Broadcast news was still king, and Peter Jennings did an epic 60 hours in his anchor chair at ABC News to provide much needed information to the country.

It was a different tech landscape in 2001. There were no iPhones, yet Blackberries were a communications lifeline. The New York Times pulled graphics from its front page to hurry up the page load. Pagers were still relevant, as were pay phones.

To be clear, I remember and write about the technology because, on that fateful day, for many it was all that connected us to the people we cared about.

In this age of big tech skepticism and so-called fake news, it would be good for us to remember that it still does.

WIRED has a full write-up here.

Talking Through The Cosmos

What day is it again?

Oh, yes, Wednesday.  Hump day.

I’ve been so busy this week on back-to-back phone calls that I’ve hardly had an opportunity to lift my head and see what’s going on in the world.

I finally took a few moments this morning to do so, and discovered a couple of tidbits on the mobile front. One, the new Samsung Galaxy IV is now available, and two, the QWERTY keyboard version of the new BlackBerry, the Q10, is also available.

On the former, it’s a mixed bag according to the Verge, though a mostly positive bag but one that suggests Samsung Galaxy has plenty of “good enough” competition not to warrant the steeper price of entry for the IV.

And on the latter, TechCrunch writes the Q10 is “a QWERTY keyboard smartphone comeback worth waiting for,” which I’ll consider at least a semi-positive endorsement.

Me, I’m sticking with my LG Cosmos 2 feature phone.

Being a social and digital media guru of sorts, people look at me like I’m from another planet when carrying this phone.  That alone is a good reason to do so, as it’s a great conversation starter: “What the hell are you doing with that phone??!”

The other is, I like having a phone that works as a phone.  I have an HTC Android device, a Kindle, an iPod Touch 5th gen, an iPod Touch 2nd gen, and an iPad 1st gen for all my tablet needs. But for all the time I spend on the phone, good battery life and strong signal reception are key, and the Cosmos 2 continues to deliver day after day without fail.

“Can you hear me now?” are words rarely spoken through the Cosmos.

Speaking of the cosmos, in the social media realm IBM just announced that for the fourth consecutive year that IDC ranked them number one in worldwide market share for enterprise social software.

Yay team.

Fact is, social networking adoption continues to soar as businesses look to transform their organization into a smarter enterprise that is capable of empowering a global workforce and transforming client experiences.

According to IDC, the worldwide enterprise social market segment reached 1.0 billion in 2012, representing growth of 25 percent over 2011.

As this demand grows, organizations are looking to introduce social capabilities into all key areas, from marketing and research innovation to sales and human resources. The challenge is that many lack the ability to capture and share the unique insights from each employee and use it to help drive real value to the business.

IBM’s social business software and services pair powerful social networking capabilities with analytics that help companies engage all key stakeholders whether an employee, customer or partners in order to accelerate innovation and deliver results.

Today, more than 60 percent of Fortune 100 companies have licensed IBM’s solutions for social business, including eight of the top 10 retailers and banks.

IBM’s social networking platform, IBM Connections, allows for instant collaboration with one simple click and the ability to build social communities both inside and outside the organization. We live by it inside IBM these days, and it’s available both on premise and in the IBM SmartCloud for Social Business. IBM currently has three IBM SmartCloud for Social Business facilities based in North America, Europe and Asia Pacific.

You can learn more about the latest version of IBM Connections in the video below.

Watson Heads Back To School

Well, the introduction of the BlackBerry 10 OS has come and gone, Research In Motion renamed itself as “BlackBerry,” the new company announced two new products, and the market mostly yawned.

Then again, many in the market seemed to find something to love about either the new interface and/or the new devices. David Pogue, the New York Time’s technology columnist (who typically leans towards being a Machead), wrote a surprisingly favorable review . Then again today, he opined again in a post entitled “More Things To Love About The BlackBerry 10.”

With that kind of ink, don’t vote the tribe from Ottawa off of the island just yet!

As I pondered the fate of the BlackBerry milieu, it struck me I hadn’t spilled any ink lately myself about IBM’s Watson, who’s been studying up on several industries since beating the best humans in the world two years ago at “Jeopardy!”

Turns out, Watson’s also been looking to apply to college, most notably, Rensselaer Polytechnic Institute. Yesterday, IBM announced it would be providing a modified version of an IBM Watson system to RPI, making it the first university to receive such a system.

The arrival of Watson will enable RPI students and faculty an opportunity to find new users for Watson and deepen the systems’ cognitive computing capabilities. The firsthand experience of working on the system will also better position RPI students as future leaders in the Big Data, analytics, and cognitive computing realms.

Watson has a unique ability to understand the subtle nuances of human language, sift through vast amounts of data, and provide evidence-based answers to its human users’ questions.

Currently, Watson’s fact-finding prowess is being applied to crucial fields, such as healthcare, where IBM is collaborating with medical providers, hospitals and physicians to help doctors analyze a patient’s history, symptoms and the latest news and medical literature to help physicians make faster, more accurate diagnoses. IBM is also working with financial institutions to help improve and simplify the banking experience.

Rensselaer faculty and students will seek to further sharpen Watson’s reasoning and cognitive abilities, while broadening the volume, types, and sources of data Watson can draw upon to answer questions. Additionally, Rensselaer researchers will look for ways to harness the power of Watson for driving new innovations in finance, information technology, business analytics, and other areas.

With 15 terabytes of hard disk storage, the Watson system at Rensselaer will store roughly the same amount of information as its Jeopardy! predecessor and will allow 20 users to access the system at once — creating an innovation hub for the institutes’ New York campus. Along with faculty researchers and graduate students, undergraduate students at Rensselaer will have opportunities to work directly with the Watson system.This experience will help prepare Rensselaer students for future high-impact, high-value careers in analytics, cognitive computing, and related fields.

Underscoring the value of the partnership between IBM and Rensselaer, Gartner, Inc. estimates that 1.9 million Big Data jobs will be created in the U.S. by 2015.

This workforce — which is in high demand today — will require professionals who understand how to develop and harness data-crunching technologies such as Watson, and put them to use for solving the most pressing of business and societal needs.

As part of a Shared University Research (SUR) Award granted by IBM Research, IBM will provide Rensselaer with Watson hardware, software and training.The ability to use Watson to answer complex questions posed in natural language with speed, accuracy and confidence has enormous potential to help improve decision making across a variety of industries from health care, to retail, telecommunications and financial services.

IBM and Rensselaer: A History of Collaboration 

Originally developed at the company’s Yorktown Heights, N.Y. research facility, IBM’s Watson has deep connections to the Rensselaer community. Several key members of IBM’s Watson project team are graduates of Rensselaer, the oldest technological university in the United States.

Leading up to Watson’s victory on Jeopardy!, Rensselaer was one of eight universities that worked with IBM in 2011 on the development of open architecture that enabled researchers to collaborate on the underlying QA capabilities that help to power Watson.

Watson is the latest collaboration between IBM and Rensselaer, which have worked together for decades to advance the frontiers of high-performance computing, nanoelectronics, advanced materials, artificial intelligence, and other areas. IBM is a key partner of the Rensselaer supercomputing center, the Computational Center for Nanotechnology Innovations, where the Watson hardware will be located.

Flanked by the avatar of IBM’s Watson computer, IBM Research Scientist Dr. Chris Welty (left) and Rensselaer Polytechnic Institute student Naveen Sundar discuss potential new ways the famous computer could be used, Wednesday, January 30, 2013 in Troy, NY. IBM donated a version of its Watson system to Rensselaer, making it the first university in the world to receive such a system. Rensselaer students and faculty will explore new uses for Watson and ways to deepen its cognitive computing capabilities. (Philip Kamrass/Feature Photo Service for IBM)

BlackBerry’s Uphill Battle

So, tomorrow’s the big day.

Research In Motion is formally introducing its BlackBerry 10 operating system.

Will the industry yawn and wonder what part of the mobile wilderness that RIM the BlackBerry has been wandering, or will it welcome the potential for new innovation with open arms?

We shall see, but there’s been no end of speculation and expectation appearing in the blogosphere.

For IT professionals, The Wall Street Journal’s Clint Boulton indicated CIOs should be prepared to ask (and get answered) a few key questions.

They center around pricing, upgradability of BlackBerry’s Enterprise Server, interoperability with iPhone and Android, and the like.

The broader question is what will drive demand? Will the market be receptive to the new phones and software behind BlackBerry 10, or are iPhones and Androids “good enough?”

Plenty of tech and mobile companies have had their time “in the wilderness,” and there’s nothing to focus innovation and R&D like dwindling market share.

I was a faithful BlackBerry subscriber for several years, before the lure of the more user-friendly environment of the iOS operating system drew me away from my last RIM device, the BlackBerry Bold.

Looking back, there were a few things I especially liked about RIM’s earlier offerings.

Most notably, the real-time, secure email capability. At a time when I was traveling extensively, there was nothing like being able to walk off the plane and crank up my Bold to find out what had happened in my world the prior 10 hours I was in the air.

I also liked the ability to synchronize with my work calendar — nothing like missing a meeting because you didn’t know it was even happening.

What I didn’t like? The inability to easily introduce new applications and content, most notably music and video (vis a vis iTunes), and yes, that all important road warrior time killer, games. I could only take so many bouts of “Bricks” or “Breakout” (It’s been so long, I forgot what the game was called!)

The application universe also always seemed so limited with RIM, so if they are going to “break out” of the wilderness, that app ecosystem is going to be key.

But only if the OS is up to the task.

CNET’s Roger Cheng explains we can expect two new devices at least, the Z10 and X10, a touchscreen and keyboard version, respectively, and that they’ll be available in February.

As far as apps are concerned, Cheng indicates BB 10 will launch with 70,000 apps.

Though that pales compared to the number of iOS and Android apps currently available, it’s a start, and the real key will be are they the RIGHT apps (the ones that help the mobile warrior stay productive, informed, entertained, and sane on the road, and yet have enough attraction to pull in other demographics).

Creating awareness through marketing will also be key to RIM’s renaissance. The “mindspace” for mobile has been increasingly dominated by the Apple and Google juggernauts over these past few years, and we can hardly turn our heads without seeing Samsung’s TV spots suggesting the iPhone is your our parent’s geriatric mobile device.

RIM hasn’t been part of the conversation for…well, years.

But I think RIM’s challenges are much bigger than awareness. The proof is going to be in the pudding, or in their case, in the user experience.

Design of a useful, attractive and compelling user experience may not have been MORE important in a new product launch in eons, because despite having the early advantage in the mobile smartphone space, now every new experience (including the BB 10 is) going to inevitably be compared to another, existing experience like iOS and Android.

Between that, the desire for a rich apps ecosystem, and getting the word out to a skeptical public — well, over the next few months, let’s just say we’re going to find out how much Motion their Research has as they try to convince loyal, “pry this mobile device out of my cold, dead hands” users out of their comfort zone and into the land of the unknown BlackBerry.

Waiting For The New iPhone 5?

So tomorrow’s the day.

We find out what the Apple iPhone 5 is all about.

Before we discover what the details behind the new Apple smartphone are, I thought it might be interesting to provide a quick glimpse at the state of the mobile marketplace here in the U.S.

I unearthed a blog post from TechCrunch from September 4th, citing the “latest data” from comScore that suggests Apple’s smartphone market share has grown to just over 33 percent, up 2 percent since April of this year.

That study surveyed over 30,000 U.S. mobile phone subscribers, which revealed that Google’s Android continues to keep the pace, holding 52 percent share, a 1.4 percent increase since April.

RIM, the maker of the BlackBerry, decline some 2.1 percent, down from 11.6 percent to 9.5 percent.

Microsoft’s Windows Mobile platform also saw a 0.4 percent decline in the same data, dropping from 4.0 percent to 3.6 percent.

And Symbian brings up the rear, down 0.5 percent, from 1.3 percent to 0.8 percent.

Despite the recent patent verdict, device maker Samsung is holding steady for smartphone device share at 25.6 percent in the latest period while Apple stood at 16.3 percent.

So what does Apple’s introduction of the iPhone 5 portend for the device market?

AppleInsider’s Neil Hughes wrote earlier today that the new iPhone will have “major implications throughout the personal electronics markets,” suggesting that existing LTE smartphones will come to be seen as “bulky and subpar” while stealing share not only from other smartphone makers, but also from PC makers like Dell and HP.

Hughes also cites J.P. Morgan analyst Mark Moskovitz in suggesting that the iPhone 5 “will offer better battery performance in a smaller form factor.”

In finding its way to new customers, Apple is also moving away from existing GPS service providers, and will instead transition to the new Maps application for iOS 6.

But will extended battery life and an Apple-owned GPS service be enough to lure loyal iPhone users to the new device, never mind Android loyalists happy with their current devices?

The answer to that question probably lies more in the emergence of new cloud and application offerings than the device characteristics themselves.

More interesting to me this past week, for example, was the report from The Wall Street Journal that Apple was looking to build its own streaming radio service, a move that seems to have helped drive Pandora’s share price down from a recent $12 high to just under $10.

Or consider the expectation Apple will introduce further synchronization between its iCloud offerings into the iOS mobile sphere, apps like Reminders, Notes, Mail, Calendar, and a new “Lost Mode,” which helps itinerant iPhone users find their lost phones.

I know I’ve found that Web-based services like Evernote and Remember the Milk, which synch across multiple devices and/or computers, provide much more utility than those dependent upon a single platform or device.

Whatever the details of the iPhone 5, the world will be watching closely, but my recommendation as one who’s used smartphones across the range of top competitors, including Apple, Android, and RIM, is to look beyond the device and underneath that larger intersection of IP-based services which transcend platform and help unearth the riches of true and unbound universal computing.

IBM Mobile Security: Protecting Your Data On The Go

If you’ve been concerned about the security of your corporate data with respect to the ever-burgeoning number of mobile devices, IBM may have a solution to your problem.

Increasingly, businesses want to provide employees the option of using a personal device as a way to reduce cost and allow them to work wherever or whenever they need to, but doing so requires diligence in protecting corporate data.

In this era of “Bring Your Own Device” (BYOD), with employees using their own mobile devices for business and personal activity, organizations are now tasked with supporting the new social, virtual, and mobile employee and the applications they access. With mobile threats on the rise, complex IT environments, security risks, maintaining policies, and helping companies control cost are top of mind concerns for many CIOs and security and risk professionals.

Today, IBM unveiled a new service to help businesses secure the exploding number of mobile devices with access to corporate data, the IBM Hosted Mobile Device Security Management service.

This solution extends a company’s existing mobility portfolio to include a security application for smartphones and tablets, along with managed services including policy management and user compliance monitoring.

It helps organizations protect against data loss and other risks caused by device theft, unauthorized access, malware, spyware, and inappropriate applications.

The solution is designed to help mitigate security risks associated with the increasing number of employee-owned and corporate-liable mobile devices accessing sensitive business data. Delivered as a hosted, managed service, clients can put these controls into action without the need to deploy and manage systems or to make a major investment of in-house personnel and technology.

With this new service, IBM provides security controls and ongoing monitoring for each device as a managed service, allowing IT departments to support a broad range of personal devices. Unlike other services focused on device management or unmanaged technology, IBM is focused on the protection of the device, regardless of the business applications used by employees today or in the future.

Capabilities in the new mobile device security management service include:

• Configuring employee devices to comply with security policies and actively monitoring to help ensure compliance over time
• Securing data in the event that a device is lost or stolen
• Helping to find a lost or stolen device – wherever it is
• Protecting against spyware and viruses
• Detecting and removing malicious and unapproved applications
• Monitoring and tracking user activity
• Enabling more secure connectivity

The company is working with Juniper Networks on this mobile security service for the underlying protection and device management technology for leading platforms such as Apple iOS, Google Android, BlackBerry, Symbian and Microsoft Windows Mobile through the Juniper Networks Junos Pulse Mobile Security Suite.

IBM operates the world’s broadest security research and development organization, comprising nine security operations centers, nine IBM Research centers, 11 software security development labs and an Institute for Advanced Security, with chapters in the United States, Europe and Asia Pacific. It employs thousands of security experts globally such as security operations analysts, consultants, sales and tech specialists, and strategic outsourcing delivery professionals.

IBM monitors 13 billion security events per day in more than 130 countries and holds 3,000 security patents. It has been in the security business for nearly 50 years dating back to the security innovation in its mainframe systems.

You can learn more about this new solution here.

SmartPhone Needs A Bat Phone

So how’s that iOS 5 install going for everybody?

Yeah, it’s definitely slow on the uptake.  I was joking with some friends on Facebook last night that perhaps Apple should buy some new IBM Blade servers to help speed those downloads along.

But hey, at least the download/install eventually worked, slow though it may have been.  That juxtaposed with our friends at Research In Motion, whose BlackBerries have been on the blink since Monday of this week.

RIM is reporting now that everything’s back in working order, but this outage was a black eye that the BlackBerry simply *didn’t* need at this particular moment in time, considering all the other smartphone option available in the market these days.

Once I turned in my BlackBerry Bold for an iPhone 4, I must say, I’ve missed the BlackBerry service, particularly because I’m guilty of being an email junkie.

But I haven’t missed it so much to want it back, and it’s features were certainly not keeping up with the iPhone Joneses.

The BlackBerry for me was mostly a one-trick pony, whereas the iPhone 4 (which I’ll be learning about again for weeks with the iOS 5 upgrade) has been more of a Swiss Army knife.

During my recent trip to Bangalore, I didn’t bother taking my iPad, as I wanted to travel light and figured I could use the iPhone for a number of different things.

And I did.  I used it to watch movies, play games, and read books on the flight.

Once in Bangalore, I used it to take some pictures and shoot some videos of me almost getting run over in the Bangalore traffic. I also used Skype on the iPhone to call back to the States via the hotel wireless network.

I used it to keep track of all the social media activities I needed to follow while I was out.  And I did all this without even bothering with the local phone service or a proprietary network (I did all this via wi-fi).

So, I’ll stick with my iPhone 4 for now, as it gets the job done.

Speaking of jobs, Nielsen is out with a study informing us that 40% of TV viewers use their tablets or smartphones while they’re watching the boob tube. Whoa, this could lead to a major advertiser’s dilemma.  Do you advertise on the boob tube or the tablet and/or smartphone?

I’m gonna go with both.

Breaking Up With My Blackberry

I’m leaving my BlackBerry.

It’s been a long and sordid affair that’s lasted a good four years.

It was fun while it lasted.  Me and BlackBerry, we traveled the world together.

My BlackBerry kept me in the loop, kept me on time for meetings, helped me catch the right airplanes at the right times.

My BlackBerry was completely faithful during our time together.  She was always there when I needed her.

But recently, I’ve noticed she’s become less attentive, less dependent, sometimes just outright scatterbrained.

She was no longer dependable.  Her operating system got hung up on a frequent basis, and she just wasn’t giving me the information I needed.  I felt at times like I’d reverted back to Windows 3.1.

So earlier this week, after a long and sweaty mountain bike ride along the Greenbelt here in Austin, she finally decided to call it quits.

The feeling, of course, was mutual.

Old loves are hard to leave behind, especially with a relationship that’s lasted for a good four years.

But it’s important to make a clean break, to look forward and not backwards.

I’m very much looking forward these days.

RIM will always have a place in my heart.

But it will no longer have a place on my belt or in my pocketbook.

Live @ Lotusphere Day 2.5 Podcast Recap: Speedgeekers Unite!

Scott and I did a Tuesday/Wednesday Lotusphere 2010 recap yesterday morning, chatting about SpeedGeeking, the Blogger Briefing, our visit to the IBM Innovation Labs demos (which were incroyable), Wednesday’s key announcements, and the overall tenor of the event.

Click on the following to download the podcast: Live @ Lotusphere 2010: Day 2.5 Podcast Debrief: Speedgeekers Unite! (MP3, 11:25)

Dick Tracy

Whew.  It’s already Tuesday and I’m already hysterical.

Only five days until I leave for Viva Las Vegas, to attend, blog, and podcast the IBM Information on Demand event.

It’s not too late for you to join me in Vegas..but remember, whatever happens in Vegas ends up on my blog!

Too bad I won’t be able to carry this tricked out, Dick Tracy BlackBerry watch with me to the Strip.

I could be sitting there, hanging at the blackjack tables, staring down at my watch…only to get notified that my mom is calling me to tell me to get plenty of rest, all right there on my Dick Tracy watch.

All the cool BlackBerry kids will soon have one.

What it does is, other than allow you to be cool, is it lets you check your incoming BlackBerry messages without having to actually pull the BlackBerry out of its holster.

What will they think of next?

Well, I’m going to tell you.  And though it won’t necessarily help you buy a new BlackBerry Dick Tracy watch, it will potentially help you buy some needed IT investments.

IBM Global Financing, the lending and leasing business segment of IBM, is announcing a toolkit of financing offerings to help companies step up to smarter, more efficient technologies.

Starting this month, credit-qualified companies and business partners can take advantage of a smart financing toolkit of opportunities that include deferred payments, zero percent financing and attractive prices on IBM Certified Pre-owned Equipment.

Smaller and mid-sized companies can also benefit from a specially configured set of cross IBM solutions that they can acquire at a low monthly price per month, per user.

“For many cash and credit constrained companies, stepping up to Smarter IT can be challenging,” said IBM’s Dan Ransdell, client financing general manager, IBM Global Financing. “IBM Global Financing is helping to make that evolution even simpler with zero percent financing on IBM software and no-payment deferrals on IBM solutions until 2010.”

IBM Global Financing is also reminding customers in the US that they have a few months left to take advantage of IBM Global Financing’s enhanced IT lending rates and deferrals for hardware made possible by the 2009 Economic Stimulus Act.

Here’s hoping I don’t need my own personal economic stimulus after five days in Veggas.