Turbotodd

Ruminations on tech, the digital media, and some golf thrown in for good measure.

Archive for the ‘service management’ Category

Live @ IBM Pulse 2013: A Q&A With IBM Tivoli GM Deepak Advani

leave a comment »

Deepak Advani, IBM Tivoli GM

Turbo sat down for a chat with IBM Tivoli general manager Deepak Advani earlier this week, discussing a range of topics relevant to to the broader smarter infrastructure management discussion taking place at the MGM Grand Hotel in Las Vegas this week.

This week at IBM Pulse 2013, I had the opportunity to sit down with IBM Tivoli general manager, Deepak Advani.

Deepak has served in a variety of executive capacities at IBM during the course of his career, including most recently as the Vice President of IBM’s Business Analytics organization. He was also instrumental in the development and growth of IBM’s Linux portfolio, and later served e1as the Chief Marketing Officer for Lenovo.

Our chat ranged across a variety of topics relevant to the conference and the broad opportunity presented by more effective infrastructure and asset management and utilization. Deepak recapped some of the key themes he presented to the audience of 8,000+ attendees, spoke of the challenges the world’s largest organizations face with respect to their IT operations, and explained how more effective visibility, control and automation of their systems can help turn opportunities into business outcomes.

Taking The Pulse On Mobile

leave a comment »

IBM Pulse on Vivastream

IBM Pulse 2013 is introducing a new social networking feature called “Pulse on Vivastream,” where you can connect and interact with other attendees and speakers to find people with similar interests and skills, share agendas, discuss hot and trending topics, and network with your peers. So, sign up now so you can make the most of IBM Pulse 2013 — before, during, and after the event.

First it was Ubuntu Linux on phones, and now it looks like it’s going to be Ubuntu Linux on Tablets.

TechCrunch posts that on Thursday, developers will be able to start “playing with” the new code, citing Ubuntu founder and VP Products Mark Shuttleworth saying that the strategy is “One Ubuntu” that contains the same codebase but works across multiple platforms, including desktops, phones, and tablets.

But, that each platform “uses a Linux kernel” that’s tailored for the specifics of the target hardware.

This in juxtaposition with iOS and Android, which don’t work as well beyond the handset form factor.

For the record, I currently run Ubuntu on several of my older machines, and save for some VPN woes, I’m a (mostly) happy Ubuntu user.

But what’s more interesting to me about this announcement is the timing. The global mobile confab, Mobile World Congress, is set to launch next week in Barcelona (one of my favorite cities on the planet!).

And speaking of mobile, just last week, IBM announced that Forrester Research, Inc. has recognized IBM as a leader in enterprise mobility services in its recent Forrester Wave report “Enterprise Mobility Services, Q1 2013.”

The report gave IBM the highest score possible on its current offering, writing that IBM “brings clients a world-class design agency (IBM Interactive) combined with breadth and depth of enterprise mobility consulting in terms of technology and global presence.”

I expect you’ll hear more about IBM’s mobile strategy in Barcelona, and shortly thereafter at the IBM Pulse event in Las Vegas, which I’ll be covering for Big Blue.

If you’re planning on attending IBM Pulse, I would highly recommend you start preparing your schedule now.  Already-registered attendees simply need go to the Pulse SmartSite to start checking out this year’s fare.

But wait, there’s more!

This year, IBM has introduced an exciting new social feature in the form of Pulse on Vivastream, a unique social networking platform where you can connect and interact with other attendees and speakers in advance of, during, and after the event to find people with similar interests and skills, share agendas, discuss hot and trending topics, and network with other attendees before you ever land in the land of what happens there stays there.

I’m already registered on “Pulse on Vivastream” myself, so feel free to drop by and introduce yourself.

This year, IBM Pulse guest speakers and performers include 4-time NFL MVP quarterback Peyton Manning and 6-time Grammy Award winner Carrie Underwood.

You’ll also have the opportunity to mix it up with 8,000+ of your peers and hear from IBM business partners and top industry analysts on the latest trends and hottest IT topics…including, yes, mobile.

You can go here to learn more about IBM Pulse 2013, which goes from March 3-6.

I’ll be bringing you more insights and coverage leading up to and during the event right here in the Turbo blog, and will once again be broadcasting via the Interwebs from the show floor, speaking with a variety of IBM executives, industry analysts, and other thought leaders that help make the IBM Tivoli world go round.

Match Play

leave a comment »

Things just haven’t been looking up for Tiger Woods. I watched Phil Mickelson pound him last Sunday in the last round of the AT&T Pebble Beach Pro-Am, and then Thursday, he loses to Nick Watney in the second round of the Accenture Match Play tournament, 1 down on the 18th where his putter failed him once again with a 5 1/2 foot birdie putt.

I’m still excited about catching more of the Accenture this weekend before I head off on a two-week travel swing (First stop, Toronto, in the Great White North…although I hear it’s not going to be so white!)

In the middle of this trip, you’ll find me in Viva Las Vegas for the IBM Pulse2012 event, being held at the MGM Grand March 4-7.

Let me just say, if you’ve followed the systems management space for any length of time, this is most definitely not your father’s Tivoli. Through acquisitions of the likes of Tririga and Maximo, the IBM Tivoli line has become an instrumental component in the IBM Smarter Planet initiative, with technology that now manages not only your computer systems, but also everything from physical assets to building space.

This year, Pulse will focus on several key areas, including cloud, mobility, smarter physical infrastructure, and security. We’re expecting some 8,000+ atttendees, including your peers focused on fundamentally and cost-effectively changing the economics of IT and speeding the delivery of innovative products and services.

We’ll also have some very special guests in attendance, including Maroon5 to entertain our tired and weary service management masses, along with Steve “Woz” Wozniak, co-founder of Apple.

Yours truly, along with my partner-in-crime, Scott Laningham, are going to be in attendance, blogging and broadcasting live (and on demand) from the Pulse showcase floor.

More details as they emerge…which they surely will.

In the meantime, enjoy your Sunday and the Academy Awards broadcast, and don’t forget to follow the Twitter sentiment being tracked by IBM and the Annenberg School via the “Senti-meter.”

Written by turbotodd

February 26, 2012 at 4:21 pm

Healthier Hong Kong

leave a comment »

I’ve been too busy to keep an eye out for Norad Santa this year, but for those of you with children out there, you’ll be happy to know you can now track Santa via the NORAD Tracks Santa app, available for both Android and the iPhone.

For more than 50 years, NORAD and its predecessor, the Continental Air Defense Command (CONAD) have tracked Santa’s flight. The tradition began in 1955 after a Colorado Springs-based Sears Roebuck & Co. advertisement for children to call Santa misprinted the telephone number. Instead of reaching Santa, the phone number put kids through to the CONAD Commander-in-Chief’s operations "hotline." The Director of Operations at the time, Colonel Harry Shoup, had his staff check the radar for indications of Santa making his way south from the North Pole. Children who called were given updates on his location, and a tradition was born.

It’s good to know that Santa’s multi-platform!

If, on the other hand, you’re all about tracking leading healthcare providers, look now towards Hong Kong-based Quality HealthCare Medical Services (QMHS), which partnered today with IBM to build a virtualized infrastructure for its practice.

The project involves the consolidation of more than 100 servers into a cloud environment that hosts QHMS’ mission critical systems that serve over 600 medical centers in Hong Kong and Macau.

The optimized infrastructure will enable QHMS to reduce IT maintenance and disaster recovery costs, ensure production system maintainability and performance, and achieve energy-savings.

By reducing the number of physical servers from over 100 to eight IBM System x3650 servers and centralizing storage, QHMS is expected to reduce IT operational costs by 25 percent and software license and related maintenance costs by 23 percent.

The new and highly redundant server infrastructure also includes an automated centralized back-up system of IBM System Storage DS3500 Express that enables fast, secure and cost-effective storage management, back up and recovery.

“We are always looking for ways to further improve the patient experience. Our new cloud allows us to deliver information to our doctors faster and in a more reliable way,” said Elaine Chu, Chief Operating Officer of QHMS. “As a result, we will be able to serve our patients more effectively and with higher levels of care. It is very exciting to see how we can make a difference to our patients with the help of technology.”

Additionally, the deployment of the IBM Cognos Business Intelligence solution provides financial key performance indicator (KPI) and analysis, creating the opportunity to gain more timely business information for better business performance management and smarter decision-making.

QHMS aims to monitor business performance in over 600 medical centers. With IBM Cognos BI, QHMS can build a standardized and centralized information delivery platform that enables QHMS to monitor the performance of a wide range of services running on different systems.

QHMS’ management team can now access timely business information with just a few mouse clicks, speeding response times to business needs and patient demands.

About Quality HealthCare
Quality HealthCare Medical Services Limited is a physician led provider group offering an integrated range of healthcare services including facilities management, third party plan administration and paramedical support. The Group provides care for private and corporate contract patients through a network of more than 580 Western and Chinese medical centers, and 47 dental and physiotherapy centers.

In 2010, its network recorded more than 2.8 million healthcare visits. It also operates Hong Kong’s longest-established nursing agency and one of its medical practices has been serving Hong Kong people for over 140 years.

IBM’s Solar Servers

with 5 comments

There is no investment you can make which will pay you so well as the effort to scatter sunshine and good cheer through your establishment. — Orison Swett MardenAccording to the U.S. Department of Energy, data centers can consume up to 100 times more energy than a standard office building.In fact, less than 15% of original source energy is used for the information technology equipment within a data center.

A technician inspects IBM's solar-power array atop the roof of the company's software development lab in Bangalore, India. The technology is designed specifically to run high-voltage data centers, integrating AC- and DC-based servers, water-cooling systems and related electronics. The 6,000-square-foot array is capable of providing a 50-kilowatt supply of electricity for up to 330 days a year, for an average of five hours a day.

A 2008 McKinsey report suggested that demand for data centers was expected to grow at 10% CAGR over the next decade, but because of their enormous energy consumption, they were expected to consume as much energy as 10 new major power plants by last year (.2% of world energy production!)

Enter Big Blue.

IBM said today that is rolling out the first solar-power array designed specifically to run high-voltage data centers, integrating AC- and DC-based servers, water-cooled computing systems and related electronics.

The new array is spread over more than 6,000 square-feet of rooftop covering IBM’s India Software Lab in Bangalore.

The solar array is capable of providing a 50-kilowatt supply of electricity for up to 330 days a year, for an average of five hours a day.

By employing unique high-voltage DC power conditioning methods – and reducing AC-DC conversion losses – the new IBM solution can cut energy consumption of data centers by about 10 percent and tailors solar technology for wider use in industrial IT and electronics installations.

In many emerging markets, electrical grids are undependable or non-existent. Companies are forced to rely on expensive diesel generators.

That makes it difficult and expensive to deploy a lot of computers, especially in the concentrated way they’re used in data centers. Using IBM’s solution, a bank, a telecommunications company or a government agency could contemplate setting up a data center that doesn’t need the grid.

The solution, in effect, creates its own DC mini-grid inside the data center.

High-voltage, DC computer servers and water-cooling systems are beginning to replace traditional, AC-powered servers and air-conditioning units in data centers.

IBM’s Bangalore array is the first move to blend solar-power, water-cooling and power-conditioning into a “snap-together” package suitable to run massive configurations of electronic equipment.

“The technology behind solar power has been around for many years, but until now, no one has engineered it for efficient use in IT,” said Rod Adkins, senior vice president, IBM Systems & Technology Group. “We’ve designed a solar solution to bring a new source of clean, reliable and efficient power to energy-intensive, industrial-scale electronics.”

IBM plans for the Bangalore solar-power system to connect directly into the data center’s water-cooling and high-voltage DC systems. The integrated solution can provide a compute power of 25 to 30 teraflops using an IBM Power Systems server on a 50kW solar power supply.

“This solar deployment, currently powering almost 20 percent of our own data center energy requirements, is the latest in the investments made at the India lab to design an efficient and smarter data center,” said Dr Ponani Gopalakrishnan, VP, IBM India Software Lab. “Ready access to renewable energy in emerging markets presents significant opportunities for IBM to increase efficiencies, improve productivity and drive innovation for businesses around the world.”

Help Desks In The Clouds

leave a comment »

More IBM clouds are on the horizon.

Today, IBM announced the availability of some new online software services from our Tivoli business that will help provide improved automation and control of IT Service desk functions.

The new solution, which will be offered as a monthly subscription offering, can help organizations large and small with their help desks, which often deal with labor-intensive services like onboarding new hires, fixing laptops, and resolving IT issues.

Many companies struggle with slow, inefficient service request handling because the the core their application support, networking, facilities an IT assets aren’t integrated and depend on manual updates.  Yet IBM estimates that only 5 percent of service and support issues are resolved by self-service, making automation and integration crucial for service management.

To help meet this demand for automating IT service functions, IBM Tivoli Live – service manager will allow clients to start small with IT Service Desk functionality and grow into more extensive IT automation services as a company’s needs change.

Since IBM Tivoli Live –service manager is delivered on the IBM Cloud and based on a subscription model, the service reduces the complexity and management required by on-premise deployment.

There is no need to purchase hardware, software licenses or engage in extensive software configuration. This software-as-a-service is based on IBM’s on-premise, enterprise software that hundreds of clients use today.

In addition to choosing which IT processes clients want to automate first, they can also choose which ones they want to access through the cloud or deploy on-premise.

Unlike competitors, IBM offers software-as-a-service that integrates IT Service Desk with monitoring services that manages the health and performance of IT resources, including operating systems, virtualized servers, middleware and software applications.

This is available by integrating Tivoli Live – service manager with Tivoli Live – monitoring service, offering clients a fully integrated service management environment.

You can learn more about this new offering here.

Written by turbotodd

December 7, 2010 at 3:42 pm

%d bloggers like this: