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Archive for the ‘integrated service management’ Category


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Greetings, World.

I’m back after a week disappearing into the rainforests, rivers, and golf courses of Costa Rica.

And when I mean disappearing, I’m referring mostly to the little white balls that I sent trafficking off into the Costa Rican wilderness with great frequency.

Neither my father nor I even placed in our collegial golf tournament, but a good time was definitely had by all.  You can see below an action shot from one of the greens.

Turbo and dad traverse one of the celebrated golf courses of outer San Jose, Costa Rica

Of course, while I was out galavanting about the links of Costa Rica, my peers Scott Laningham and Tiffany Winman are out in Viva Las Vegas representing on the show floor as the IBM PULSE 2011 event kicked off over the weekend.

Though I’m sad not to be there with them this year, they are already off and running, and you can go here to keep track of all the tidings.

Scott’s interviews are being featured on the IBM Software Livestream channel.

Just yesterday, IBM started making some important announcements coming out of the PULSE event.

First, we introduced software to help bring a new level of intelligence to the world’s physical infrastructure, software that aims to advance smarter cities and industry transformation across water, energy, transportation and healthcare industries by monitoring and analyzing new streams of data.

With this news, IBM is continuing these advancements, delivering new software to give greater intelligence to the business operations of the world’s infrastructure:

  • Analytics software for monitoring telecommunications, transportation, or any network that distributes data such as escalators for metros, ATMs for banks and refrigerators for grocery chains;
  • New software that monitors and manages smart meter networks for energy, water and gas utilities;
  • New software that helps hospitals locate and monitor their clinical and biomedical equipment in real-time to ensure that life-saving medical devices are instantly available and expertly maintained; and
  • Smarter buildings software that helps organizations to optimize their buildings’ energy and equipment efficiency.

As part of this news, IBM also announced a series of client wins and advancements to transform infrastructures around water, energy management, buildings, and more.

You can go here to get all the details and read more about the client wins.

In the meantime, I need some new software to manage the overabundance of email I received while on holiday!

So if you’ll excuse me, I’m off to try and climb out from under the pile.

But please, do keep an eye out on the Tivoli PULSE press room for more news breaking from Vegas!

Written by turbotodd

March 1, 2011 at 2:21 pm

Live @ Pulse 2010: Key Announcements

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I attended a press conference earlier today hosted by IBM Tivoli software general manager, Al Zollar.

There, Zollar detailed some of the key announcements from the conference, and he was later joined by IBM customer City of Chesapeake to discuss their smarter city initiative.

This is how Zollar positioned these key announcements in the press release from yesterday:

“As the world becomes more instrumented, the growth of digital and physical data creates vast opportunities for organizations that integrate and interconnect these once disparate areas and assert control and accountability over all pieces of the business, whether in the data center or an oil field,” Zollar explained.  “IBM helps clients build and manage the infrastructures that are behind the world’s most intelligent buildings, cities, utilities, offices, transportation systems and operations in every industry.”

Zollar started the press conference by explaining that a lot of the talk at the event was about operationalizing the infrastructure to build a smarter planet, and that the central launch idea of the conference was integrated service management.

That is, to take a single architecture and set of components and manage services (and risk!) across the data center, across the lifecycle, and in the context of individual industries.

Zollar reminded the audience of journalists and analysts of last week’s acquisition of Intelliden, which will help companies support their network layer and configurations around the globe.

Zollar also highlighted the fact that since 2005, IBM has invested some $5B U.S. to deliver a robust ISM suite, and that “we believe these investments are paying off.”

He highlighted the fact that IBM Tivoli’s asset management software line, Maximo, had grown 40% in 4Q09 alone (and this in a fairly flat cap X spending environment).

Zollar also took joy in pointing out that IBM had displaced some 220 HP customers and helped them migrate to the Tivoli ISM stack.  Welcome!

Integrated Service Management for Industry Solutions

IBM made a number of key service, partner, and product announcements here at IBM Pulse 2010.  Those are detailed as follows:

  • New IBM Global Business Services is extending its capabilities around integrated service management for new industry-specific solutions Advanced Water Management and IBM Maximo Real-Time Asset Locator for Aerospace, Energy & Utilities, Healthcare and Manufacturing.
  • IBM recently announced two new Solution Experience Labs simulating Smart Meter security risk in Austin, Texas, and La Gaude, France to help clients manage security risk with deploying Smart Meters.
  • Property Portfolio Management – New IBM Global Business Services and IBM Maximo asset management software solution that extends Maximo to manage an entire portfolio of buildings into a consolidated location.
  • Johnson Controls and Ricoh are announcing they are working with IBM to deliver intelligent building, facility and office solutions to reduce the carbon footprint.
  • The Tennessee Valley Authority and Galveston National Labs are announcing they are working with IBM to create smarter buildings at world-class facilities that require the utmost precision and maintenance.
  • Last week, IBM announced the acquisition of Intelliden, a leading provider of intelligent network automation software, to further build out its integrated service management portfolio and provide clients with better control of their network environments.

Integrated Service Management for Service Design and Delivery

  • New IBM CloudBurst QuickStart Services are pre-integrated hardware, software, and services fit-for-purpose cloud workload compute platform that can be quickly and easily implemented into the client’s environment.  IBM will provide installation, configuration, and education required to implement the IBM CloudBurst QuickStart Services solution.
  • IBM now has more than 1,800 ‘ready to deploy’ solutions available in the IBM Tivoli Open Process Automation Library (OPAL). These solutions are integrations of leading business partner products with IBM software solutions that solve industry-specific and customer needs.

Integrated Service Management for the Data Center

  • New IBM Information Archive enables policy-driven management of information across its lifecycle.
  • IBM Tivoli Provisioning Manager for Images enables clients to discover, capture, store, deploy and standardize all physical and virtual images in a single repository managed from a single interface.
  • IBM Tivoli Security Incident and Event Manager improves security by automating collection of distributed log information and tracking of abnormal behavior by privileged users – all from a common integrated dashboard, enabling better threat management and compliance reporting.
  • New storage management offerings IBM Tivoli Storage Manager, IBM Tivoli Fastback andIBM Tivoli Fastback for Workstations ensure duplicate files are backed up only once and recovery can now be managed from a single console.
  • IBM Power7 with IBM Systems Director and VMControl provide an integrated system of hardware, software and services including Integrated Service Management capabilities developed through a relationship between IBM Tivoli Software and IBM Systems Technology Group to enable a fully virtualized infrastructure providing rapid deployment at lower cost.

Live @ IBM Pulse 2010: Integrated Service Management

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Before we heard earlier today from Al Gore, we heard from that other Al, Tivoli’s own Al Zollar, the general manager of Tivoli software for IBM, on the subject of integrated service management.

Al Zollar took the stage bright and early to explain what’s going on in the external environment, that signs of the smarter planet are all around us, and that they have the potential to change the way people, business, and processes operate, and how Tivoli is working to optimize the world’s infrastructure — physical and digital — so we can all live and work smarter, not harder.

Al talked about the proliferation we’re seeing, of instrumented, interconnected, and intelligent devices, and how we’re helping deliver innovative services we couldn’t have dreamt of ten short years ago.

Here’s what we’ve learned thus far, according to Al: That you all (our customers) are dealing with amazing levels of complexity growing due to the new devices and services being added each day.

Of the skyrocketing number of security threats that you all deal with every single day.

And that yet, with the lack of integration of yesterday’s tools and processes, many organizations are not able to “see” and manage it all effectively.

As Al observed, “You can’t effectively manage with an Excel spreadsheet.”

The sheer volume of dependencies is absurd, and a single transaction can yet now cross multiple application domains.  Any change in one of these in such an environment can wreak havoc.

Just a single change can have up to 1 billion permutations.  Now THAT is complexity.

Al then launched into a number of Tivoli case studies.  The Capitol Region of Denmark, for example, whose countless backup requirements for each hospital it supports can range to massive amounts of data duplication distributed across three different storage sites and over 1.5 petabytes of information.

They were able to overcome their storage management challenges with only 4 people and an integrated service management portfolio from IBM Software.

Or the U.S. Air Force, which has 100 bases and 700,000 military personnel around the world, and where “mission critical” takes on a whole new meaning.

The Air Force is leveraging ISM in a cloud environment from IBM to help overcome its challenges.

Service lifecycle management and dashboards; unified management of service requests and incidents; asset management; and automated management, all are what’s needed to reduce complexity in today’s smarter planet, all through three single core concepts: Visibility, control, and automation.

To help matters, IBM today announced that its Energy and Utilities Centers in LaGaude, France, and Austin, Texas, were now open for business — if you can lock down the grid, you can lock down just about any connected infrastructure.

Zollar then introduced new releases of several key products, including Tivoli Provisioning Manager for Images; IBM Information Archive; Tivoli Security Information and Event Manager; Tivoli Storage Manager; and Fastback Solutions.

He also announced new partnerships with Ricoh, Johnson Controls, and Juniper Networks.

Rational Software GM Danny Sabbah then took the stage to observe the role design and delivery has played in the ongoing evolution of the American automobile.

In 1977, Sabbah observed, the Oldsmobile Toronado had a single computer unit for spark plug timing.

Today, a car is more like 30 computer on wheels, with 100 million lines of code and with more software than the complex controls used on the retiring U.S. Space Shuttle!

The car as data center on wheels.

Sabbah suggested we must stop this madness that development, deployment and operations are separate and distinct processes.

He also said that the Looming Business Crisis demands linkage, that we need to drive fundamental change in design and delivery in order to be able to achieve the goal of ISM.  Because when critical services and applications “go down or slow down,” they cost time, money, and, ultimately, customer loyalty.

Finally, Laura Sanders and Mike Rhodin brought things to a close with a compelling case study featuring The Venetian hotel’s “smarter city within a city” demonstration, and a look at the industry frameworks IBM Software is putting in place to put ISM in the context that matters most, the business of your business.

Ultimately, businesses and organizations can’t just be content with optimization: They must innovate.

We’ll be sure to hear more about this innovation over the next couple of days.

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