Archive for the ‘cio study’ Category
Get Real With Your Mobile Strategy
As someone who regularly monitors and communicates key trends in the digital marketing environment with IBM, I obviously have to keep pace (as best I can!) with those emerging arenas that I think are going to have an impact in our (IBM’s), and the industry’s, ability to communicate effectively, efficiently, and to the right audience.
The emerging mobile space is a good example of one of those trends. With the advent of the iPhone in 2007, and later the Android platform and, more recently, the rapid adoption of tablet computers like the iPad and now Microsoft’s “Surface,” the opportunity to market and communicate through these devices is enormous.
But the opportunity doesn’t just end with marketing. Companies around the globe are also realizing mobile computing can change business in fundamental ways.
Enterprise Mobility: A Top Strategic Priority
In our recent CIO study of more than 3,000 CIOs, IBM discovered that 75 percent of respondents asserted that mobility is a top priority in their business strategy.
But, there are significant challenges. New platforms and operating systems are emerging all the time, security and privacy are critical issues of concern to business leaders, and there’s a need to maximize development investments for the mobile platform.
IBM has been communicating more aggressively about this opportunity, and our own Bob Sutor has been a critical thought leader for IBM in this space.
As some of you may remember, Scott Laningham and I interviewed Bob recently about IBM’s mobile strategy at the Impact 2012 event back in May. You can find that interview below:
Bob’s blog is a must read for you mobile adherents, and you may also be interested in a specific post in which Bob articulated IBM’s mobile strategy.
Continuing IBM’s mobile drumbeat, we most recently partnered with eWeek to produce a short slide show that articulates some best practices in mobile deployment that Bob and his team developed, best practices based on extensive experience with real (and recent) customer engagements.
I’ll hit the wave tops for you below, but to read all the details, you’ll need to visit the full slideshow over at eWeek.
- Don’t Compromise on User Experience. Good apps are engaging. They are designed for performance and customized to deliver the functionality your users need in a simple and easy-to-use manner.
- Support Different Development Approaches. Mobile apps are no longer an experiment. Companies are quickly realizing their value to different lines of business, both as productivity tools for employees and engagement channels facing customers. Choosing a development approach for these apps entails many parameters such as budget, project timeframe, target audience and application functionality.
- Build for Performance. Recent reports show that already today, mobile users are spending more time using apps than mobile browsers. Combined with projections that more than 50 percent of users will access the Web through mobile devices by the end of 2013, application performance has never been more crucial for your mobile initiative.
- Enable Collaboration, Efficiency. Modern business applications are constantly changing, and they are rarely developed by a single person anymore.
- Ensure Proper Authentication and Address Security Concerns. Whether employee- or customer-facing, mobile applications are quickly assuming the roles of many mission-critical systems in the enterprise. It is no wonder that authentication and security have become the top concerns of the mobile enterprise.
- Close the HTML5 Gap. Commitment from all major mobile vendors, active standardization efforts and a growing ecosystem of third-party tools has been fueling recent success and adoption of HTML5.
- Connect With Back-End and Cloud-Based Systems. Mobile business apps are not independent entities. They should be tightly connected to a variety of existing back-end and cloud-based systems.
- Manage Mobile Apps, Devices, Data. Managing applications after they are downloaded and installed on devices has become critical, with the bring-your-own-device (BYOD) trend specifically challenging IT departments. A growing number of organizations are starting to adopt a combination of management approaches, both on the application level and the device level.
- Evaluate Supporting Services. The mobile channel is transforming the way companies are doing business, and with that transformation, new challenges arise on both the business and the IT levels.
- Protect Your Investment. As the mobile landscape develops, success lies in the ability to adapt to change.
IBM: Goin’ Mobile…and Then Some
IBM has been steadily investing in the mobile space over the past decade — not as a device manufacturer, but as a provider of mobile enterprise application and platform technologies, including tools for developing software in the mobile realm, and also to provide endpoint management (management of all those various and sundry devices your employees are now bringing to the office and expecting you in IT to support!).
We acquired Worklight in February to help more quickly deliver mobile application management capabilities across a range of industries, and as eWeek observes, Worklight’s software “enables organizations to efficiently create and run HTML5, hybrid and native applications for smartphones and tablets with industry-standard technologies and tools.”
If you’re looking to get into the mobile game, a good place to start is our webcast, “Harnessing the Power of Mobile in the Enterprise.” (Registration required)
New IBM Security Study: Finding A Strategic Voice In The C-Suite
I’m back from IBM Impact 2012…but my brain is still processing all the information I took in through all the interviews Scott and I conducted for ImpactTV and for all the sessions I attended…and I won’t mention all the cocktails in the evenings where I learned SO much from my industry peers.

The first ever IBM security officers study reveals a clear evolution in information security organizations and their leaders with 25 percent of security chiefs surveyed shifting from a technology focus to strategic business leadership role.
I’ll be putting together a recap post of some of the major announcements, and I’ve still yet to transcribe my interview with Walter Isaacson, but first, I wanted to highlight an important new study from IBM on the security front.
For those of you who follow the Turbo blog, you know the issue of security (particularly cybersecurity) is one I take very seriously and that I follow closely, partially because of my longstanding interest in the topic, and partially because I recognize we live in an imperfect world using imperfect technology, created and used by imperfect humans.
But the promise and hope for security, fallible though it may sometimes be, is a worthy aspiration. There are ideas, assets, and often even lives at risk, and the more we move up the stack into an intellectual capital driven global economy, the more there is at stake and the more that will be needed to protect.
So, that’s a long way of saying expect to be hearing even more from me on this important topic.
Chief Security Officers: “We’ve Got Our CEO’s Attention”
To that end, now for the new information security study results. The new IBM study reveals a clear evolution in information security organizations and their leaders, with 25 percent of security chiefs surveyed shifting from a tech focus to one of a more strategic business leadership role.
In this first study of senior security executives, the IBM Center For Applied Insights interviewed more than 130 security leaders globally and discovered three types of leaders based on breach preparedness and overall security maturity.
Representing about a quarter of those interviewed, the “Influencer” senior security executives typically influenced business strategies of their firms and were more confident and prepared than their peers—the “Protectors” and “Responders.”
Overall, all security leaders today are under intense pressure, charged with protecting some of their firm’s most valuable assets – money, customer data, intellectual property and brand.
Nearly two-thirds of Chief Information Security Executives (CISOs) surveyed say their senior executives are paying more attention to security today than they were two years ago, with a series of high-profile hacking and data breaches convincing them of the key role that security has to play in the modern enterprise.
Emerging Security Issues: Mobile And A More Holistic Approach
More than half of respondents cited mobile security as a primary technology concern over the next two years. Nearly two-thirds of respondents expect information security spend to increase over the next two years and of those, 87 percent expect double-digit increases.
Rather than just reactively responding to security incidents, the CISO’s role is shifting more towards intelligent and holistic risk management– from fire-fighting to anticipating and mitigating fires before they start. Several characteristics emerged as notable features among the mature security practices of “Influencers” in a variety of organizations:
- Security seen as a business (versus technology) imperative: One of the chief attributes of a leading organization is having the attention of business leaders and their boards. Security is not an ad hoc topic, but rather a regular part of business discussions and, increasingly, the culture. In fact, 60 percent of the advanced organizations named security as a regular boardroom topic, compared to only 22 percent of the least advanced organizations. These leaders understand the need for more pervasive risk awareness – and are far more focused on enterprise-wide education, collaboration and communications. Forward-thinking security organizations are more likely to establish a security steering committee to encourage systemic approaches to security issues that span legal, business operations, finance, and human resources. Sixty-eight percent of advanced organizations had a risk committee, versus only 26percent in the least advanced group.
- Use of data-driven decision making and measurement: Leading organizations are twice as likely to use metrics to monitor progress, the assessment showed (59 percent v. 26 percent). Tracking user awareness, employee education, the ability to deal with future threats, and the integration of new technologies can help create a risk-aware culture. And automated monitoring of standardized metrics allows CISOs to dedicate more time to focusing on broader, more systemic risks.
- Shared budgetary responsibility with the C-suite: The assessment showed that within most organizations, CIOs typically have control over the information security budget. However, among highly ranked organizations, investment authority lies with business leaders more often. In the most advanced organizations, CEOs were just as likely as CIOs to be steering information security budgets. Lower ranking organizations often lacked a dedicated budget line item altogether, indicating a more tactical, fragmented approach to security. Seventy-one percent of advanced organizations had a dedicated security budget line item compared to 27 percent of the least mature group.
Recommendations to Evolve the Security Role in an Enterprise
To create a more confident and capable security organization, IBM recognizes that security leaders must construct an action plan based on their current capabilities and most pressing needs. The report offers prescriptive advice from its findings on how organizations can move forward based on their current maturity level.
For example, those “Responders” in the earliest stage of security maturity can move beyond their tactical focus by establishing a dedicated security leadership role (like a CISO); assembling a security and risk committee measuring progress; and automating routine security processes to devote more time and resources to security innovation.
About the Assessment
The IBM Center for Applied Insights study, “Finding a strategic voice: Insights from the 2012 IBM Chief Information Security Officer Assessment,” included organizations spanning a broad range of industries and seven countries.
During the first quarter of 2012, the Center conducted double-blind interviews with 138 senior business and IT executives responsible for information security in their enterprises. Nearly 20 percent of the respondents lead information security in enterprises with more than 10,000 employees; 55 percent are in enterprises with 1,000 to 9,999 employees.
Click here to access the full study.
What Do CEOs DO All Day?
If you were wondering what your CEO was doing all day, you need wonder no longer.
A story in today’s Wall Street Journal cites a research study conducted by the London School of Economics and Harvard Business School entitled the “Executive Time Use Project” reveals that CEOs spend about a third of their work time in meetings.
Funny, I would have thought a third of their time was spent on airplanes!
In any case, as a study overview on the London School explains, “A CEO’s schedule is especially important to a firm’s success, which raises a few questions: What do they do all day?”
And, more importantly, can they be more efficient with their time?
Here’s a few other sound bytes from the study:
- On average, some 85 percent of a CEO’s time was spent working with other people, with only 15 percent spent working alone.
- The time CEOs spent with outsiders had no measurable impact on firm performance. But, time spent with other people inside the company was strongly correlated with positive increases in productivity.
- In companies with stronger governance, CEOs spent more time with insiders and less time with outsiders, and at the same time were more productive.
So how else did they spend their time? In total, some 85 percent was spent working with other people through meetings, phone calls, and public appearances.
Of that precious time spent with others, 42 percent was spent with only “insiders,” 25 percent with insiders and outsiders together, and 16 percent with only outsiders.
The time spent with insiders, however, was strongly correlated with productivity increases. For every 1 percent gain in time spent with at least one insider, productivity advanced 1.23 percent.
Not so reassuring was the fact that the time CEOs spent with outsiders had no measureable correlation with firm performance.
Turbo’s Translation: Focus on meeting with your more senior troops, skip some of the speaking engagements, and be very discriminating about the biz dev meetings you take.
New IBM CIO Study: Big Data, Bigger Clouds
IBM has released its most recent study of more than 3,000 global CIOs.
The Global CIO study, last conducted in 2009, includes a range of interesting sound bytes, but here’s the lead: 60 percent of organizations are ready to embrace cloud computing over the next five years, a figure nearly double that of the 2009 study.
What explains that doubling of interest in cloud computing? As the amount of information companies and consumers generate increases, companies are seeking simple and direct access to data and applications that cloud computing delivers in a cost-efficient, always-available manner.
Also, though early cloud deployments typically began in an intra-departmental paradigm, use has now become more common between organizations and their partners and customers.
From a global perspective, seven out of 10 CIOs in the U.S., Japan, and South Korea, and 68 percent in China, now identify cloud as a top priority. In 2009, CIO interest in cloud computing hovered at around a third in these countries.
The Business of Business Intelligence
The latest CIO study also found that more than four out of five CIOs (83 percent) see business intelligence and analytics as top priorities for their businesses as they seek ways to act upon the growing amounts of data that are now at their disposal.
Mobile computing was also a central theme, with nearly three-quarters (74 percent) of CIOs seeing mobile computing and mobility solutions as a game-changer for their businesses.
Among some other trends IBM discovered in this year’s study:
- Analytics and business intelligence hold the most interest in the chemical and petroleum, consumer products, and healthcare industries, with CIOs from each of those industries citing it as part of their plans to increase competitiveness over the next three to five years.
- Mobility solutions were identified most in the travel (91 percent), media and entertainment (86 percent), and energy and utilities (82 percent) industries.
- Risk management is a top issue in the finance and banking industries, where more than 80 percent of CIOs said they are focusing their attention.
- Simplification is a key issue for CIOs, as more than 80 percent said they plan to lead projects to simplify internal processes.
- A wide array of innovative methods and tools are being sought to turn “big data” into real, actionable information. This ranges from master data management (68 percent) to client analytics (66 percent), data warehousing and visual dashboards (64 percent) and search capabilities (59 percent).
The report also highlights a number of recommendations, ranging from strategic business actions and use of key technologies that IBM has identified that CIOs can implement, based on CIO feedback from the study.
The full 2011 CIO Study and interviews are available here.
About the IBM 2011 CIO Study
IBM’s 2011 study, the definitive study of trends among chief information officers, is the product of face-to-face interviews with CIOs from diverse organizations in 71 countries, 18 industries and organizations of every size.
The study, titled “The Essential CIO,” reinforces the increasingly strategic role that CIOs are playing as leaders of innovation and growth. The study is being released in IBM’s centennial year as the company marks the historic role it played in both establishing the need for CIOs in the 1950s and 1960s — the early days of business computing — and elevating the position over the ensuing decades to give a voice to IT in the C-suite.
IBM Global CIO Study: Smart Makes Small Get Big
IBM released today a new global study of Chief Information Officers (CIOs) at high-growth midsize organizations.
The study revealed that the top technologies for enhancing competitiveness over the next five years are in the areas of business intelligence and self service portals.
Specifically, 86% of midmarket CIOs identified business intelligence and analytics, the ability to see patterns in vast amounts of data and extract actionable insights, as a critical area of focus for their businesses moving forward.
This was the largest face-to-face survey ever conducted, with over 2,500 CIOs interviewed worldwide for IBM’s 2009 Global Chief Information Officer Study, and with 158 of those from 31 countries employed at midsize organizations with fewer than 1,000 employees.
As part of the research effort, IBM looked at the difference between the responses of CIOs from organizations with high growth in profits before tax, and CIOs from organizations with low growth.
Both must typically juggle complementary but sometimes conflicting roles, but CIOs at high-growth midsize organizations are especially proactive about championing innovation and co-creating business strategy.
Other key findings:
- Midmarket CIOs are braced for continued volatility — more than half (55%) anticipate changing their business models over the next three years
- More than half of midmarket CIOs are active in developing business strategy, a number that drops to 33% when midsize and larger organizations are combined
- 58% of high-growth companies are focused on turning mountains of information into insight and actionable information, versus 43% of low-growth companies
- The most successful CIOs at midsize organizations spend close to two-thirds of their time on activities that spur innovation.
IBM global midmarket general manager Marc Dupaquier summarized the results of the study and its import to midsize organizations:
“Today’s economy is driving a period of unprecedented change, which the most successful CIOs at midsize organizations are embracing. They view technology as an enabler for solving problems in today’s smaller, flatter and smarter world. Today it’s not about how big you are, but about how smart you operate.”
The 2009 CIO Study is part of the IBM C-Suite Study Series, published by the IBM Institute for Business Value.
You can learn more and download the full study here.
Note: IBM’s Teresa Golden will be presenting results from the Global CIO Study at the upcoming IBM Information on Demand Conference (2:45 PM, October 26th, Mandalay Bay South Convention Center, South Seas C), in a session entitled “IBM Global CIO Study” (1470A).
You can get more information about the Information on Demand conference here.
Smaller Business Gets Smarter
If you remember last week’s post about the Global CIO Study, you remember that the study found that 84% of midmarket executives ranked “business intelligence and analytics” as their top priority for improving competitiveness and cutting costs.
Many of those executives are faced with limited budgets and overstretched IT resources, and are looking for ways to more quickly and more affordably gain analytical insight into business performance, and in the process overcome info overload.
IBM announced a new solution to help with this ubiquitous problem today, the new IBM Cognos Express.
Cognos Express provides pre-configured business analytics and planning capabilities in a single offering, helping midmarket business executives quickly launch their business analytics strategy.
This new solution plugs into an existing infrastructure and can be up and running in a few hours. Moreover, it offers a centralized, Web-based console that manages all administrative aspects of installation, deployment, and ongoing management, minimizing the need for IT staff assistance.
Clients can build their own reports, dashboards, and multi-dimensional plans on their own, saving time and helping them stay responsive to competitive pressures.
By way of example, an individual retail store manager could immediately tap into IBM Cognos Express to build their own daily store sales reports, helping them forecast against corporate objectives, and adjust promotions and inventory levels accordingly.
The Cognos Express solution also comes with an in-memory analytics server that allows clients to centrally manage data, business rules, and calculations, giving managers the confidence to focus their efforts on managing the business instead of questioning the validity of the data!
If you’d like to learn more, IBM will be hosting an IBM Cognos Express Virtual Launch event on Tuesday, September 29, 2009, from 9:45 AM-4 PM EST.
The event will feature product demonstrations and technical overviews on BI and analytics for the midmarket, as well as an Expo Area and Communications Lounge where participants will be able to chat live with IBMers and business partners.
You can learn more and register here.
IBM Global CIO Study: Analyze This
IBM just released its new global study of more than 2,500 Chief Information Officers (CIOs).
This year’s headline: Leveraging analytics to gain competitive advantage and improve business decision-making is now the top priority for CIOs.
More than four out of five (83 percent) survey respondents identified business intelligence and analytics — the ability to see patterns in vast amounts of data and extract actionable insights — as the way they will enhance their organizations’ competitiveness.
The Global CIO Study 2009 is the largest face-to-face survey of CIOs ever conducted.
This year’s study, titled “The New Voice of the CIO,” represents the insights and visions of CIOs from 78 countries, 19 industries, and organizations of every size, and it reinforces the increasingly strategic role that CIOs are playing as visionary leaders and drives of innovation and financial growth.
With an increased focus on data analytics, the survey also revealed that data reliability and security have emerged as increasingly urgent concerns, with 71 percent of CIOs planning to make additional investments in risk management and compliance.
Other key findings of the survey:
- CIOs are continuing on the path to dramatically lower energy costs, with 78 percent undergoing or planning virtualization projects
- 76 percent of CIOs anticipate building a strongly centralized infrastructure in the next five years.
- Even as they build these standardized low-cost infrastructures, CIOs are able to focus 55 percent of their time on activities that drive innovation and growth, whereas traditional IT tasks like infrastructure and operations management now consume only 45 percent of their time
Said IBM CIO Pat Toole of the study results, “In this challenging economy, CIOs understand that analytics can be key to new growth markets, whether it’s new ways to manage a utility grid or smarter healthcare systems. Managing and leveraging new intelligence through analytics is something that today’s CIO is pursuing to gain competitive advantage in these new markets.”
Published by the IBM Institute for Business Value, this year’s CIO Study included more than 2,500 face-to-face interviews, conducted over four months from January to April 2009. In addition to the detailed personal feedback, IBM also incorporated financial metrics and detailed statistical analysis into the findings.
The report also highlights a number of recommendations from strategic business actions and use of key technologies that IBM has identified that CIOs can implement, based on CIO feedback from the study.
The full 2009 CIO Study and interviews about the study are available at www.ibm.com/ciostudy.