Turbotodd

Ruminations on tech, the digital media, and some golf thrown in for good measure.

Archive for March 14th, 2019

Out (and Outage) at Facebook

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RE: Yesterday’s multi-hour outage at Facebook, which impacted Facebook, WhatsApp, Instagram, and Oculus Go.

What The Verge’s T.C. Sottek said in a headline from just a few minutes ago: “Facebook owes us an explanation.”

Yesterday, somewhere in the sixth hour of Facebook’s record outage, I sat dumbfounded alongside my fellow editors at The Verge. We wondered how it was possible that the largest and most influential technology company in the world could have a day-long service disruption and basically say nothing about it except for a curt and cryptic tweet. Facebook eventually said that the outage was the result of a “server configuration change” — an impenetrable combination of words that translates to “we played ourselves.” The company wasn’t being attacked, so why not just come clean early?

Facebook’s loss was apparently Telegram’s gain. Telegram is a private messaging platform that apparently saw 3M new users added within the last 24 hours, according to a report from TechCrunch.

I don’t think the outage meant the world was coming to an end or anything, but as a regular user and someone curious, I’d like to see a more robust explanation of what exactly happened. 

Sottek explains:

The Verge, The New York Times, and others tried to get more information out of Facebook when following up for comment. After Facebook issued its statement today, we asked the company to explain more about the outage, including the real scope of the problem. How many countries did it affect? How many people were disrupted? Facebook ignored our questions, referring us to its generic statement and apology.

In light of Facebook’s long list of wrongdoings, a temporary service outage might not seem like a big deal. It’s even good material for jokes about Facebook. But what if we took Facebook seriously? What if, as an experiment, we charitably assumed all of the things Facebook says about itself are true?

This is the explanation we got (ahem, ahem, via a Tweet from @facebook):

Yesterday, as a result of a server configuration change, many people had trouble accessing our apps and services. We’ve now resolved the issues and our systems are recovering. We’re very sorry for the inconvenience and appreciate everyone’s patience.

Our systems are recovering. What, did they catch pneumonia or something? Did they not drink enough fluids?

Piling on, today Facebook announced two key execs were leaving the company, Chief Product Officer Chris Cox and VP of WhatsApp Chris Daniels.

Explanation: Cox wants to do something different (he’s been with the company over a decade) and Daniels…well, Mark Z enjoyed working with him but doesn’t really tell us in his message to the world what Daniels is up to next.

Has the post privacy/Cambridge Analytica/6-hour outage Facebook brain drain begun??

Written by turbotodd

March 14, 2019 at 4:06 pm

Posted in 2019, privacy

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