Panasonic, IBM Partner On Digital Concierge
Panasonic and IBM have announced their work together on a digital concierge service to enhance consumer experiences and expectations while traveling.
Today’s consumers expect a seamless, easy and personalized travel experience, and a hotel’s digital capabilities and amenities can impact a traveler’s decision about where they book a stay.
So, Panasonic and IBM are introducing a creative and immersive experience that not only benefits the consumer, but also allows hotels to upgrade traveler experiences in the competitive hospitality market.
The Panasonic Digital Concierge applies Watson and IBM cloud to a digital mirror design for hotels and other hospitality industry customers.
Using the digital mirror, hotel guest will be able to have a spoken dialogue with Panasonic’s Digital Concierge to quickly obtain a host of information about the hotel and its services, entertainment and shopping opportunities, transportation, weather, and other topics related to their stay.
Panasonic and IBM will also partner to extend their collaboration to applications for the Panasonic-developed LinkRay. This technology enables users to automatically receive content from digital signage or light source by merely pointing a LinkRay app-equipped mobile device at such a source.
Integrated with hospitality applications in customers’ mobile phones, this enables a whole range of new opportunities to enhance consumer experiences around location based services and content consumption through the cloud.
The Panasonic Concierge is on display at CES 2017 in IBM’s Client Center at the Venetian Hotel. Additionally, this week at CES, Panasonic announced the introduction of the Panasonic Cognitive Infotainment platform with IBM Watson, which is on display at CES 2017 in the new Chrysler Portal Virtual Concept at the Panasonic booth, as well as IBM’s Client Center at the Venetian Hotel.