Live From IBM Pulse 2013: Day 2 General Session — IBM Tivoli Customers Share Their Best Practices

Several prominent IBM Tivoli clients joined IBM senior vice president Robert Leblanc at the IBM Pulse 2013 day two general session to discuss their asset and infrastructure management best practices on the MGM Grand Arena stage.

If you missed Carrie Underwood last evening in the MGM Grand Arena, well…I’m sorry.

Actually, I’d find it difficult to believe anyone from IBM Pulse missed Carrie Underwood, as the place was packed to the rafters, and Carrie did not disappoint.

In fact, quite the opposite…and judging from the line waiting to get in that stretched all the way back to the MGM hotel elevators, well, let’s just say expectations were high.

And as we move into Pulse 2013 Day Two, we should maintain those high expectations, because it was clear from this morning’s keynote customer interview led by IBM senior vice president Robert Leblanc that today’s focus would be on highlighting best practices in building and maintaining smart infrastructures.

IBM vice president Scott Hebner first kicked the session off, explaining IBM’s continued commitment to open standards (see yesterday’s announcement about IBM’s commitment to using OpenStack), explaining that “Just as standards helped us realize the promise of e-business over the last decade, I think the same is going to occur with respect to cloud computing.”

Scott also encountered an amusing “blue screen of cloud death” moment, where all systems failed, spinning umbrellas appeared on screen (and in the audience), and colorful chaos people appeared from offstage.

An amusing moment, but one with an underlined headline of warning: Thou who doth go too far forward building on proprietary platforms may findeth one’s business in cloud computing chaos!

Scott next handed the baton to Robert Leblanc, and it was time now for Robert to introduce a range of IBM Tivoli clients operating in a garden variety of industries: Steve Caniano, Vice President, Hosting, Applications, and Cloud Computing with AT&T; Robert Pierce, Assistant Vice President, Information Services, Carolina Healthcare; Eduardo Bustamante, Director of Systems and Telecommunications, Port of Cartagena; and Tony Spinelli, Chief Security Officer, Equifax.

First, he cleared the decks and set up the big picture: Technology is now the number one issue for CEOs, as they recognize it could make or break their success. Big data, mobile, and cloud loom over the horizon as competitive differentiating technologies, and, increasingly, are table stakes.

Security is more of a risk, but going on the offensive beats succumbing to the nastiness of the defensive (read the cyber security headlines lately?).

And yet…and here was the key point of the best practices session…only one in five CEOs feel they have a highly efficient IT infrastructure, one that’s versatile and dynamic and can adapt to the ever-changing whims of an admittedly volatile marketplace.

And Robert delivered more bad news (admittedly, he did so with a smile): 70 percent of CIOs lack proper visibility into their cloud systems, 78 percent are NOT using mobile device management, and 53 percent lack the proper automation of securing their assets.

Oh, and only one in ten feel they have the skills and capabilities they require.

Robert asked each of the IT executives about their respective environments and challenges.

Steve from AT&T observed that “cloud computing is a team game” but that “hybrid types of solutions needed to be deployed,” and he explained AT&T’s partnership with IBM had been key in this regard.

Robert with Carolina Healthcare explained in the field of medicine that “mobility has become a key differentiator” and that the new doctors coming up “expect robust information technology services” or else they’ll find someone else’s hospital to work at.

He went on to explain that Carolina had begun to use IBM’s Endpoint Manager to manage some 38,000 desktops, laptops, iPads and iPhones.

Eduardo had a different set of challenges, operating in a much more “physical” realm in using IT services to better orchestrate the cacophony of trains, cranes, and other moveable assets.  He indicated the Port of Cartagena is implementing RFID in concert with IBM Maximo technologies to better manage and move those assets efficiently around the port, and in the process, adding a layer of analytics to allow for continuous improvement of that physical instrumentation.

And Tony with Equifax got a laugh from the audience when he started by stating that “Everyone in this audience wants me to do a great job,” acknowledging the company has and must protect the information of individuals and businesses around the globe.

He suggested companies need to move beyond simply “naming the bad actors” in the security intrusion front, and instead move to “better understand those bad actor’s strategies and tactics” so they can better prioritize, respond to, and yes, even prevent those incidences from occurring in the first place, something Equifax is doing through the implementation of improved security intelligence using IBM QRadar technology.

“By having better security intelligence on the battlefield,” Tony explained, “you’re better prepared.”

“Not all assets are created equally,” he explained, speaking, of course, for Equifax, but acknowledging a much broader theme and challenge to the gathered IBM Pulse crowd.