Ruminations on tech, the digital media, and some golf thrown in for good measure.

Something Special In The Air

with 3 comments

There’s really nothing like the joys and vagaries of business travel.

Yes, I’m back in Las Vegas, this time for the Word of Mouth Marketing Association Summit, but it was quite the chore getting here.

Never mind that my lowest offer air fair required that I leave at 7:20 AM on a Sunday… That I could deal with.

But as our airplane in Austin was taxiing towards the runway for takeoff, it became quite evident a disgruntled traveler was not a happy camper, and poised to potentially cause quite a bit of trouble during the flight.  He was being very rude to the flight attendants, and was allegedly pontificating about terrorism to his fellow passengers (he was seated a number of rows ahead of me, so I couldn’t quite make out the details).

Thankfully, the American Airline’s staff was on top of the situation, and they weren’t about to take off with this guy and his pontifications, who was refusing to follow simple and reasonable directives from the flight staff (like not getting out of his seat to go to the restroom on an active taxi-way).

So, AA promptly taxied the plane back down the active runway, where the gentleman causing the ruckus was met by some of Austin’s finest security officials and very politely escorted off the plane.

Then, the Captain came on to explain the situation: “Ladies and gentlemen, at American Airlines we strive to be attentive to ALL our customer’s needs, and the customer who was just escorted off the plane had some very special needs we felt important that he get tended to.  We’ll now be on our way to Los Angeles.”

I laughed out loud, as did a number of other passengers — in one quick moment, the captain reassured his very antsy set of passengers, explained the situation in just as much detail as was really needed, reassured us that the troublemaker’s baggage had been removed from the plane, and indicated we would be on our way shortly.

We could now take off with a clear conscience and no concerns.

So I want to say a big thank you to JoAnn, Queen, the Captain, the dead-heading AA pilot, and the rest of the crew of Flight 457 this past Saturday on the flight from Austin to Los Angeles (and on to Vegas).

Your professionalism and calm amidst that minor storm demonstrated to your passengers that you can only “Be yourself. Nonstop” when the planes are moving, and safely, and you made sure they did both on Saturday, and I just wanted to thank you for that.

Written by turbotodd

November 12, 2012 at 6:35 pm

3 Responses

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  1. Crazy! So who removed the passenger? Police, TSA, Air Marshals?


    November 13, 2012 at 1:13 am

  2. It just concerns me about what happens if I am ever in a situation like this and what kind of timely response would resolve it


    November 13, 2012 at 1:56 am

  3. I heard about the story from an AA worker. The guy who escorted the man off of the plain was not security. He is a baggage handler for AA. There was confusion with where the plain was so law enforcement and security never showed. The guy happened to be a martial arts instructor who felt he needed to do something to insure the safety of the crew and passengers. He and his supervisor entered the plain and were able walk the man off the plain without anyone getting hurt. They put the man in a van and drove him around to one of the entrances where law enforcement (8 officers) finally showed and took the man into custody. Law enforcement didn’t even thank the workers for their assistance. The workers were applauded by their coworkers when they got back to the AA ballroom. The AA staff did see “Turbo’s” story which was the only story found about the incident.

    Chris S.

    November 13, 2012 at 2:41 am

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