Blueworks Live: BPM In The Cloud
We’re on a roll.
IBM introduced new software and cloud services today that accelerate business processes, helping clients deliver better results and expanding IBM’s leadership in business process management (BPM).
The new “Blueworks Live” offering brings together process documentation and social community elements with more than 20,000 members and over 200,000 processes already modeled and documented.
The new cloud service also adds a new ability to structure and automate ad hoc processes in 90 seconds that businesses currently run over email and attachments. Blueworks Live combines and delivers these in one cloud offering starting at $10 per user per month.
IBM’s newest business process management cloud offering, Blueworks Live provides a more cost-efficient way for businesses to acquire and use information technology (IT) with IBM’s reputation for security, reliability and integration.
According to IDC, public IT cloud services will grow at over five times the rate of traditional information technology (IT) products.
Worldwide revenue from public IT cloud services exceeded $16 billion in 2009 and is forecast to reach $55.5 billion in 2014, representing a compound annual growth rate of 27.4%. (Remember the IBM Tech Trends Study results from my post just the other day???)
“75 percent of our customers’ processes today are conducted using email or spreadsheet and document attachments,” said Marie Wieck, IBM General Manager for Application Integration Middleware. “Blueworks Live is a revolutionary tool for the masses, opening the door to valuable business user involvement and insight into processes not addressed by business process management tools in the past.”
Streamlining Business Communication and Processes
With Blueworks Live, employees can start quickly improving simple processes such as new marketing promotional campaigns, employee on-boarding, and sales quote approvals, gaining greater visibility, understanding, insight and control.
Business users can easily interact with their departmental colleagues and can collaborate through a private and secure company work stream, choosing to easily follow any updates to roles, processes, and more, which are updated in this Facebook-like stream view. Managers and team members can instantly see the status of work in progress via built-in dashboards and reports.
Blueworks Live provides intuitive discovery and documentation capabilities for even the most complex processes.
Lincoln Trust, one of the country’s leading independent providers of trust and custodial services, is using process documentation and analysis as a key tool in their BPM projects.
“We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business,” said LaTeca Fields, Business Analyst-Specialized Support Services.
As part of their BPM solution with IBM, Lincoln Trust has seen a 90 percent reduction in customer complaints due to lost or mishandled documents and achieved an overall cost savings to date of $2.2 million.