Turbotodd

Ruminations on IT, the digital media, and some golf thrown in for good measure.

Outages

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My power went out this morning.

I had barely finished my first blog post and was starting to attack my email and, KABOOM, a transformer across the street popped like a Black Cat bottle rocket, only much louder.

So, I went off in search of wifi, first stopping at the nice AT&T store down the street to see if they could help me with my Blackberry Bold.

I’ve been having trouble with the battery since I had the unit replaced while in San Jose for SES.  Literally, I put the thing down wrong and the power shuts off.

I want to say thanks to the nice AT&T people on the 5th Street location in Austin.

The counter rep provided me a free battery swap, and reminded me I had 3 months left in my annual warranty if I needed to do another swap on the device itself (and I reminded her I had bought their insurance).

So, fingers crossed.

I then set out for Starbucks to grab a coffee and some free wifi for a bit, first putting in my power outage report on austinenergy.com

I have a feeling it could be hours because very few of us in the complex are at home during the day, and I’m concerned one report may not do the trick.  We’ll see.

Ah, the joys of working at home.

Speaking of outage, IBM customer Air New Zealand had an IT outage that began Friday morning and lasted for several hours, impacting the company’s check-in services, online booking system and call center, and affecting more than 10,000 passengers and leaving airports in disarray.

The CEO of Air New Zealand is blaming IBM, to whom ANZ had outsourced much of its computing operations, and according to a Good Morning Silicon Valley blog post over the weekend IBM “expressed its regrets” and said the likely cause was a failed oil pressure sensor on a backup generator during a scheduled maintenance session.

Unfortunately, the incident occurred during a very busy holiday travel time for New Zealand travellers.

TV New Zealand reported late Monday that IBM had issued a statement and explained that “IBM’s primary focus was to rapidly restore services to our clients, and in particular to Air New Zealand.”

The report went on to indicate that IBM had immediately engaged a team of 32 local IT professionals, supported by global colleagues and management, to restore impacted client systems and that services to most clients were restored within an hour of the outage.

If I know my colleagues, I’m sure they’re doing everything they can to make sure not only that the Air New Zealand operations are back in working order but also to ensure this type of outage doesn’t occur again.


Written by turbotodd

October 12, 2009 at 5:46 pm

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