Archive for the ‘lotus’ Category
IBM Connect 2013 and Lotusphere are the same events this year, which kicked off this morning down in Orlando, Florida.
IBM is carrying extensive live and on-demand coverage via its Livestream channel, and this year the event is following three “streams,” including “Creating A Smarter Workforce,” “Creating an Exceptional Customer Experience,” and the “Lotusphere Technical Program.”
If you’re interested in keeping apace via Twitter, the official conference hashtag is #ibmconnect. To get a good gander from a variety of smart folks (many of whom are attending the event), you can follow this “Team Social” Twitter list.
Speaking of Twitter, there are a couple of Tweetups, one on Tuesday from 4:30-6:00 PM EST in Dolphin Suite #10-110 (and co-sponsored by Avnet).
Tonight’s Tweetup is from 7:00-7:30 EST PM in the Showcase Social Cafe, and will feature a number of IBM Champions.
You can also follow the IBM Connect action in the blogosphere, including in the IBM Social Business Insight Blog.
Of course, Ed Brill’s blog is a must read during the event (Ed has a new book out entitled Opting In: Lessons in Social Business from a Fortune 500 Product Manager, and I’m sure will have much news on his blog throughout the week).
Finally, Happy Twitter Anniversary to me. Twopcharts informed me via Tweetdeck that today is apparently my 6 year Twitter anniversary.
At which point I immediately started having flashbacks to that 2007 SXSW when Twitter was first “tipping” and everyone used it to make their lunch plans and to do mass migrations out of really bad sessions at SXSW. I’m sure at least a few you out there remember that moment in time, and if not, you should, because it has become part of the historical lore behind the rise of Twitter.
Some new news from IBM on the social business front today.
IBM announced new social business software to help clients collaborate securely in the cloud using a broad range of mobile devices.
The new IBM SmartCloud services include new social networking feaures and the release of IBM SmartCloud Docs, a cloud-based productivity suite that lets users simultaneously collaborate on word processing, spreadsheet and presentation documents to improve productivity.
I saw this capability demoed at Lotusphere earlier this year and exclaimed that I wanted it and fast. Being as virtual as we are at IBM, I find all kinds of use cases to be able to do this real-time productivity app collaboration.
Nothing like writing a presentation by committee!
The Market Is Growing
Forrester Research estimates cloud computing is going to grow from a $41 billion business in 2010, to $241 billion in 2020. And social enterprise apps market is expected to grow at a rate of 61 percent through 2016, reaching $6.4 billion. So clearly, there’s ample and broad market demand for this type of computing capability.
While many firms have adopted cloud, mobile and social networking, IBM is helping clients, including the University of Texas at El Paso, capitalize on the convergence, making it safe for the enterprise.
To help organizations address this growing opportunity, IBM is announcing IBM SmartCloud Docs and new services in its IBM SmartCloud for Social Business portfolio allowing clients to collaborate both inside the organization and externally with partners, clients or suppliers.
For example, when working on a document in the cloud, the presence awareness and instant messaging capabilities allow users to see if a document co-editor is online and available to chat in real time. The new features join IBM’s SmartCloud for Social Business portfolio which includes business-grade file sharing, access to communities, online meetings, instant messaging, email and calendar in the cloud.
Clients Getting Social in the Cloud
IBM is also announcing clients who are at the forefront of this transformation embracing social in the cloud, including the University of Texas at El Paso, Colleagues In Care (CIC), Centrax TCL, NEC Corp., the Victoria Implementation Center and Netkom iBPM LLC.
At the University of Texas at El Paso (UTEP), faculty and researchers are using the IBM SmartCloud for Social Business to track the status of research projects and help facilitate knowledge sharing across campus.
The IBM SmartCloud provides a cost-effective, easy-to-use cloud solution that allows faculty and researchers to share resources and track progress of research projects without clogging up their email in-boxes while aiding in the ever challenging “version control” process for collaborative documents.
UTEP has recently expanded its use of the IBM SmartCloud for Social Business to collaborate with universities across North America who are involved in CASHI, the Computing Alliance of Hispanic-Serving Institutions.
CASHI aims to increase the number of Hispanic students who pursue and complete baccalaureate and advanced degrees in the computer and information sciences and engineering. UTEP uses the IBM SmartCloud to collaborate with faculty at other universities, invite users from the other universities at no cost as guests to work on projects together. They can share files, manage projects, assign work, and comment directly on posted documents.
“Going to one place to find materials and being able to track the progress and status of projects has been a major benefit,” said Dr. Ann Gates, Chair of the Computer Science Department at UTEP. “Before IBM SmartCloud for Social Business, email was the default way of communicating. Now I don’t have to manage a lot of emails, I can go back and look at the status of projects and what people are working on quickly and easily. We’re using the portfolio to boost brainstorming sessions across campus, sharing information immediately, saving time and resources for the university.”
New Services Make the Cloud Enterprise Ready
The following provides a breakdown of these new social enterprise capabilities in more detail:
- Access documents anytime, anywhere — the new IBM SmartCloud Docs cloud-based office productivity suite allows users to simultaneously collaborate on word processing, spreadsheet and presentation documents in the cloud to improve productivity. IBM Docs authors can store documents in IBM SmartCloud, co-edit documents in real time easing the management of multiple revisions from multiple authors in team-based documents.
- Sharing insight and data in real time — the new IBM Connections capabilities in the cloud allow users to embrace business-grade social networking between employees, partners and suppliers to find and share the right insight when needed. New community based blogs, wikis, idea-generation blogs and file viewers will spur creativity and drive innovation across teams.
- Meet and chat on the fly — the new e-meeting service allows teams to meet on the fly, using instant messaging chats, screen sharing to share information and presentations, and includes a new chat room feature to communicate with colleagues, partners and clients in real time.
- Unlimited access — chat with guests regardless of their instant messaging platform, share files and invite guests to participate in e-meetings at no additional charge.
- Improved mobile device management — new software to help business partners organize and secure cloud-based IBM email on mobile devices allowing organizations to extend their current business capabilities to mobile devices, while capitalizing on the new opportunities that mobile devices uniquely provide.
Pricing and Availability
IBM SmartCloud Docs is available now for no additional charge in IBM SmartCloud Engage Advanced service. IBM SmartCloud Docs is also available for purchase as a service add on for IBM Connections and IBM SmartCloud Engage Standard for $3 per user, per month.
To participate in a live webcast on December 13, 2012, on how to enhance the workforce with socially enabled office productivity applications in the Cloud, register here. To hear first hand from clients using social applications in the cloud, register for IBM’s premier social business conference in January 2013 at www.ibm.com/connect.
For more information, visit ibmcloud.com/social.
Learn more about the IBM SmartCloud Doc capabilities in the video below.
If you’ve been looking for a study that will help you better understand how organizations around the globe are viewing the opportunity social business presents as a fundamental way by which to rethink and overhaul how they conduct their business operations in the social age, IBM has something for you.
Earlier today, we released the new IBM Institute for Business Value study entitled “The Business of Social Business.”
This was a survey conducted of more than 1,110 businesses around the world, and with extensive interviews with more than two dozen recognized global leaders in social business. Many of those executives explained to IBM that, in fact, social business is gaining traction in their organizations.
Top line, 46 percent of the companies surveyed increased their investments in social business in 2012, and 62 percent indicated they were going to increase their expenditures in the next three years.
As the executive summary of the report stated, “The question surrounding social media today is not whether you are doing but, but whether you are doing enough.
Getting your 100,000th “Like” on Facebook, or having your latest pearl of wisdom retweeted 200 times an hour is all well and good, but are these activities driving revenue, attracting talent, and bridging the collaboration gaps in your organization?”
Is your use of social media allowing your organization to engage with the right customers, improve their online experience, and tap into their latest insights and ideas?
And does your social approach provide your customer-facing representatives with the ability to search the globe for expertise or apply learnings?
For far too many organizations, the answer are, “not yet.”
What IS Social Business?
IBM defines social business as embedding tools, media, and practices into the ongoing activities of an organization. It enables individuals to connect and share information and insights more effectively with others, both inside and outside the organization.
Social business tools facilitate engagement in extensive discussions with employees, customers, business partners, and other stakeholders and allow sharing of resources, skills and knowledge to drive business outcomes.
And what’s the upside? Top-line growth for social business users can improve between 3 and 11 percent, according to a recent study from the McKinsey Global Institute, and productivity can be enhanced by between 2 and 12 percent.
I’ll hand you off to a link of the full study later, but to net out the findings, IBM’s survey and interviews revealed three major areas where organizations apply social business investments (see graphic above):
- Create valued customer experiences
- Drive workforce productivity and effectiveness
- Acclerate innovation
Shifting Towards Sales And Service
For those who have been involved in the social media realm to date, it’s important to note that social business is about moving beyond basic promotional activities to encompass the entire customer lifecycle, including lead generation, sales, and post-sales service.
The IBM study had a sub-sample of clients with some social business experience which revealed that while the percentage of companies expecting to use social business for promotional activities will rise slightly, from 71 percent today to 83 percent in the next two years, the number of companies expecting to use social approaches to generate sales leads and revenue will increase dramatically.
Today, 51 percent use social approaches for leads and revenue, while 74 percent plan to get on board in the next two years. Post-sales support is also expected to increase, from 46 today to 69 percent over the next two years (see graphic entitled “Users of Social Business”).
Getting Started With Social Business
Regardless of where your organization is in its own social business journey, the use of social business practices is a transformation that leads toward new ways of working.
IBM’s research revealed three essential actions to be taken across the enterprise, from the CEO’s office to the farthest corner of the organization.
- Develop social methods and tools to create consistent and valued customer experiences.
- Embed social capabilities to drive workforce productivity and effectiveness.
- Use social approaches to accelerate innovation.
If you’re interested in reading the full study, you can register to download it here.
As IBM’s vice president for social business, Sandy Carter, explained in the video interview below during our recent interview at the IBM Interconnect in Singapore, “culture eats strategy for lunch.” Sandy offered up some great advice on world-class social business practices, as well as how companies and individuals can better establish their brands in an increasingly crowded social marketplace.
Written by turbotodd
November 9, 2012 at 3:06 pm
Posted in 2012, best practices, ibm connections, ibm executives, ibm interconnect, ibm software, institute for business value, lotus, market research, social business, social media, social networks, social platforms
Yesterday afternoon here in Singapore, we started our Livestreaming endeavours at IBM InterConnect and one of the first folks I interviewed has been a beacon of leadership when it comes to social business, inside and outside IBM, and that is Sandy Carter.
Sandy currently serves as vice president for IBM’s Social Business and Collaboration Solutions Sales and Evangelism, where she is responsible for setting the direction for IBM’s Social Business initiatives, working with companies who are becoming social businesses, and being the evangelist for the concept and best practices around social business.
Prior to her current position, Sandy was VP, Software Business Partners and Midmarket where she was responsible for IBM’s worldwide software ecosystem initiatives, and prior to that also VP, SOA, BPM and WebSphere Strategy, Channels and Marketing where she drove IBM’s Service Oriented Architecture (SOA) marketing efforts to achieve 70% market share for SOA, and where IBM WebSphere became a market leader, receiving more than 34 industry awards.
Fast Company named Sandy one of the most influential women in technology, and Everything Channels CRN magazine named her one of the most powerful 100 women in channels in 2010 and 2009.
Sandy is the best selling author of two books: “The New Language of Business: SOA & Web 2.0”, which won the Platinum MarCom Award in 2008, and “The New Language of Marketing 2.0: Social Media”, which won the Silver MarketingSherpa award in 2009.
Sandy and I chatted about a variety of social business relevant topics, in which she also offered some advice to both companies and individuals looking to better establish their brands in an increasingly crowded social marketplace.
I hope you enjoy our chat as much as I did!
It’s official: For the third year in a row, IBM has been found to be the most social enterprise company around.
Well, something like that.
For the third year in a row, IDC has ranked IBM number one in worldwide market share for enterprise social software.
According to their analysis of 2011 revenue, IBM grew faster than its competitors and nearly two times faster than the overall market (which grew approximately 40 percent).
IDC also forecast the enterprise social platforms market is expected to reach $4.5 billion by 2016, representing growth of 43 percent over the next four years.
Much of that growth comes with the continuing popularity of social networking, with more and more organizations looking for ways to adopt social business practices to integrate global teams, drive innovation, increase productivity and better reach customers and partners.
Using Social Software For Enterprise Transformation
While this demand is on the rise, organizations are still looking for ways to embrace social capabilities to transform virtually every part of their business operations, from marketing to research innovation and human resources, but lack the tools to gain insight into the enormous stream of information and use it in a meaningful way.
“Social software is gaining in momentum in the enterprise,” says Michael Fauscette, group vice president for IDC’s Software Business Solutions Group.
“Companies are seeing significant gain in productivity and increasing value from successfully deployed social software solutions including supporting ad hoc work by bringing people, data, content, and systems together in real time and making more effective critical business decisions by providing the ‘right information’ in the work context.”
Today, more than 35 percent of Fortune 100 companies have adopted IBM’s social software offerings including eight of the top 10 retailers and banks.
IBM Connections: Social Inside And Outside The Enterprise
IBM’s social business software and services is unique combining social networking capabilities with analytics to help companies capture information and insights into dialogues from employees and customers and create interactions that translate into real value.
IBM’s social networking platform, IBM Connections, allows for instant collaboration with one simple click and the ability to build social communities both inside and outside the organization to increase customer loyalty and speed business results.
IBM Connections is available both on premise and in the cloud.
In the past year, new IBM Connections clients include Lowe’s Home Improvement, Electrolux, TD Bank, Newly Weds Foods, Russell’s Convenience stores, Bayer Material Science, The Ottawa Hospital, Premier Healthcare Alliance, Earthwatch, and the law offices of LaVan & Neidenberg.
“The opportunities for organizations to adopt social business processes to connect people and speed innovation is limitless,” said Alistair Rennie, general manager, social business, IBM.
“A successful social business can break down the barriers to collaboration and transform the next-generation workforce, from device to delivery vehicle of your choice, to improve productivity and speed decision making.”
Learn more about IBM and social business technologies here.
Whew. Well, I seem to have scooted out of Orlando JUST in time. As my JetBlue flight was careening down the runway prepared to take off for Austin, I was able to see the massive Boeing 747 that is Air Force One parked just across the tarmac. Apparently, President Obama was in town to talk tourism at the Magic Kingdom.
But I didn’t leave before I had the opportunity to interview key IBM Collaboration Solutions market researcher, Carol Galvin, and senior consulting strategist, Catherine Lord, on the business opportunity and market landscape around social business.
If you’re trying to get a better understanding of “where’s the beef” around the social business opportunity, this is a great place to start. Let me just share one whopper of a sound byte that should capture your attention: The social business market opportunity is expected to reach $99 billion by 2015!
A special thanks to Scott Laningham, my remote videocaster-in-chief, who stopped working on his skateboarding bulldog videos long enough to help produce this video via Skype from Dolphin Studio 8004 (better known as my hotel room).
Written by turbotodd
January 20, 2012 at 9:22 pm
If you’re fortunate to make it to Lotusphere, or any of the other signature IBM events held around the globe every year, you get the opportunity to meet some of the most interesting people: everyone from fellow bloggers to other IBMers to customers to analysts…the list goes on and on.
Just last evening, I was introduced to a gentleman by the name of Bill Ives, an analyst and blogger with Merced Group who writes about knowledge management and social business, among other topics. As we got to talking, I discovered that Bill had lived in the town I hail from and grew up in, Denton, Texas, once upon a time when he was a wee lad, and who also shares my passion for golf.
Bill has been producing some of his own fine coverage of Lotusphere 2012 and IBM Connect here in Orlando, and I wanted to share the link below to his post on some of IBM’s own social business endeavors.
Keep in touch, Bill, and keep those posts a comin':