Archive for the ‘customer stories’ Category
The cloud, she is getting bigger, particularly in the great State of Ohio.
For Ohio has selected IBM for a $267-million 10 year modernization of the State of Ohio Computing Center (SOCC) through the development of a private cloud computing environment and the use of other hardware, software and services from IBM.
The SOCC includes four floors and more than 350,000 square feet of space, and houses infrastructure for several state agencies that support more than 1,400 applications executing on over 2,700 servers.
By working with IBM, the State will be able to focus on meeting application demands that underpin the services it provides to the citizens of Ohio.
The program will also lay the groundwork for future opportunities including the State’s drive toward private, secure cloud computing.
Highlights of the work with IBM include:
- Remediating power and cooling capabilities in the State’s facility in Columbus
- Migrating agency related infrastructure and application workloads within the facility
- Implementing operating model improvements to deploy ITIL-based service management
- Ongoing services in a co-managed arrangement with State staff
“We are working with IBM to significantly reduce the complexity of our infrastructure, improve data center operations and increase service delivery for state agencies and the constituents they serve,” Stu Davis, State of Ohio’s Chief Information Officer said. “This is a foundational component of Ohio’s IT Optimization efforts that will result in savings and culminate in the consolidation of the state’s IT assets into a primary state data center. This provides agencies with services they require and ensures we are spending taxpayers’ dollars once.”
The State’s cloud computing environment will be designed to provide a secure, high-performance and dependable foundation for computing, while costing the State less than its current infrastructure.
The goal of the State’s IT consolidation is to substantially reduce IT infrastructure services spend, and reallocate those funds to applications and services that support the citizens and businesses of Ohio.
You can learn more about IBM Smarter Government solutions here.
IBM is making a fast start with its new “Mobile First” initiative, which is intended to help companies around the world bring all their resources together to strengthen customer engagement, whenever and wherever the customer wants, and on the customer’s favorite device, which is increasingly a mobile one.
IBM client ING DIRECT Canada is applying a “smarter commerce” approach to consumer banking with IBM’s help in meeting the growing expectations of its 1.8 million customers.
IBM announced today that it is working with the online bank to deliver innovative financial services that improve ING DIRECT’s customer experience including simplified account access across mobile devices and social media channels, voice recognition, and advanced security.
ING DIRECT Canada’s mobile application, developed with IBM, delivers customers with a dashboard view based on their most frequent banking activities.
Based on IBM software and services, these innovations support ING DIRECT’s Orange Snapshot initiative, designed to provide its clients greater control to manage their accounts within their increasingly mobile and social lifestyle.
Orange Snapshot gives mobile consumers a complete and simplified view of all their accounts, as well as bill payment and email money transfers, in two easy clicks.
This allows consumers to sign on once from their mobile device, saving time and aggravation from multiple log-ins.
Working with IBM, the bank’s latest mobile innovation allows clients to easily and securely access their ING DIRECT account information from within Facebook’s social networking site.
Clients who opt-in to this app are able to view their account balances, history and pending transactions as well as receive account notifications — real time messages automatically pushed to them within Facebook.
With security and privacy always top of mind, ING DIRECT plans to expand this application further to include transactions such as transfers, bill payments and email money transfers.
Furthermore, ING DIRECT allows clients to share their experiences through Facebook and Twitter to make saving money more intriguing.
In a recent survey, ING DIRECT learned that 52 percent of consumers were able to forego non-essential purchases when they could better visualize the impact of their spending habits.
IBM’s Smarter Commerce initiative is designed to help businesses better connect with the rising tide of digital consumers who prefer to buy through online, mobile and social channels.
It is estimated that there are more smartphones on the planet than humans. According to IDC, by 2016, more than 10 billion smartphones will be in use around the globe. In Canada, more than half of smartphone users bank from their devices — and that number grows higher when looking at users between the ages 18-34.
ING DIRECT continues to work with IBM in seeking new ways to connect to mobile applications in order to advance sales, manage secure transactions, and provide new insights about clients.
The bank has begun experimenting with new voice recognition capabilities on their mobile apps that will allow clients to conduct simple banking transactions by speaking rather than typing or the application can read account information to the customer.
ING DIRECT is also exploring the use of biometrics within their mobile apps for purposes such as client login to improve the client experience while maintaining the highest standards of security. Internal pilots are already yielding positive outcomes.
Recently, Forrester Research, Inc. recognized IBM as a leader in enterprise mobility services, according to the February 2013 report The Forrester Wave TM: Enterprise Mobility Services, Q1 2013.
Based on an analysis of 13 global leaders’ enterprise mobility capabilities and how they stack up, the report indicates that IBM “brings clients a world-class design agency combined with breadth and depth of enterprise mobility consulting both in terms of technology capabilities and global presence.”
You can go here to learn more about IBM’s “Mobile First” initiative.
IBM’s mobile computing juggernaut continues with a new deal just announced in Saudia Arabia.
Etihad Etisalat (Mobily) and IBM announced today a 5-year agreement worth approximately $280 million to provide comprehensive IT solutions for the Saudi Arabian company.
Saudi Arabia: 870,000 Square Miles
Saudi Arabia is a big place, encompassing some 870,000 square miles with a population approaching 30 million people. Mobily, as the fastest growing telecommunications company in Saudia Arabia, has experienced an explosion in demand from the growing number of subscribers using mobile devices, and so in turn needed to boost its IT capacity and innovation in the market.
This new agreement with IBM will provide Mobily with faster, targeted access to new technologies and expertise so it can build a strong infrastructure to keep up with the company’s business growth.
As Mobily gears up for further expansion, it wanted to improve the quality and speed of its operations using IBM best practices.
As part of the agreement, Mobily and IBM will collaborate on future innovation with the help of IBM Research, for example, using IBM’s Spoken Web solution.
The basic principle of Spoken Web uses speech to create voice sites using the mobile phone network to establish a spoken version of the internet. The opportunity to collaborate with leading IBM researchers has become a key differentiator for IBM.
IBM’s Growth Market Strategy
The agreement highlights IBM’s continued geographic expansion initiative to strategically increase its presence in key growth markets like Saudi Arabia in support of its global growth strategy.
IBM is ramping up its investment across the Middle East and Africa, harnessing the company’s Smarter Planet initiative to help both public and private sector clients do more with fewer resources.
The strategic management of IT remains with Mobily, ensuring continuation of its standards of excellence and cutting-edge architecture, and enabling Mobily to meet the explosion in demand it is seeing from the growing number of subscribers using mobile devices.
“Partnering with one of the largest technology companies in the world offers Mobily a broad portfolio of modern IT solutions that will have a positive impact on our customers in terms of the quality of products and innovative services, in addition to solutions that will enrich their lives. We are pleased to sign with IBM, which has a significant presence in this strategic sector,” said Khalid Al Kaf, CEO, Mobily.
“The agreement is part of our efforts and vision of transforming Mobily into an integrated telecommunications operator. It also supports the Saudi government’s initiative of creating a knowledge-based community, adopting state of the art services and solutions” Al Kaf added.
IBM And Saudi Arabia: Remaking The Kingdom’s Future
IBM is involved in a range of key initiatives in Saudi Arabia, including a joint project with King Abdulaziz City for Science and Technology using innovative membrane technology and solar power to address the shortage of drinking water.
In another project, King Abdullah University of Science and Technology (KAUST) and IBM are collaborating using the most complex, high performance computing system in the region.
The agreement with Mobily was signed in August 2012.