Turbotodd

Ruminations on IT, the digital media, and some golf thrown in for good measure.

Archive for the ‘customer stories’ Category

Building A Bigger, Better Cloud In Ohio

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The cloud, she is getting bigger, particularly in the great State of Ohio.

For Ohio has selected IBM for a $267-million 10 year modernization of the State of Ohio Computing Center (SOCC) through the development of a private cloud computing environment and the use of other hardware, software and services from IBM.

The SOCC includes four floors and more than 350,000 square feet of space, and houses infrastructure for several state agencies that support more than 1,400 applications executing on over 2,700 servers.

By working with IBM, the State will be able to focus on meeting application demands that underpin the services it provides to the citizens of Ohio.

The program will also lay the groundwork for future opportunities including the State’s drive toward private, secure cloud computing.

Highlights of the work with IBM include:

  • Remediating power and cooling capabilities in the State’s facility in Columbus
  • Migrating agency related infrastructure and application workloads within the facility
  • Implementing operating model improvements to deploy ITIL-based service management
  • Ongoing services in a co-managed arrangement with State staff

“We are working with IBM to significantly reduce the complexity of our infrastructure, improve data center operations and increase service delivery for state agencies and the constituents they serve,” Stu Davis, State of Ohio’s Chief Information Officer said. “This is a foundational component of Ohio’s IT Optimization efforts that will result in savings and culminate in the consolidation of the state’s IT assets into a primary state data center. This provides agencies with services they require and ensures we are spending taxpayers’ dollars once.”

The State’s cloud computing environment will be designed to provide a secure, high-performance and dependable foundation for computing, while costing the State less than its current infrastructure.

The goal of the State’s IT consolidation is to substantially reduce IT infrastructure services spend, and reallocate those funds to applications and services that support the citizens and businesses of Ohio.

You can learn more about IBM Smarter Government solutions here.

Written by turbotodd

March 21, 2013 at 12:30 pm

IBM Helps ING DIRECT Canada Connect with Mobile, Social Customers

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ING DIRECT Canada's mobile application, developed with IBM, delivers customers with a dashboard view based on their most frequent banking activities.

ING DIRECT Canada’s mobile application, developed with IBM, delivers customers with a dashboard view based on their most frequent banking activities.

IBM is making a fast start with its new “Mobile First” initiative, which is intended to help companies around the world bring all their resources together to strengthen customer engagement, whenever and wherever the customer wants, and on the customer’s favorite device, which is increasingly a mobile one.

IBM client ING DIRECT Canada is applying a “smarter commerce” approach to consumer banking with IBM’s help in meeting the growing expectations of its 1.8 million customers.

IBM announced today that it is working with the online bank to deliver innovative financial services that improve ING DIRECT’s customer experience including simplified account access across mobile devices and social media channels, voice recognition, and advanced security.

ING DIRECT Canada’s mobile application, developed with IBM, delivers customers with a dashboard view based on their most frequent banking activities.

Based on IBM software and services, these innovations support ING DIRECT’s Orange Snapshot initiative, designed to provide its clients greater control to manage their accounts within their increasingly mobile and social lifestyle.

Orange Snapshot gives mobile consumers a complete and simplified view of all their accounts, as well as bill payment and email money transfers, in two easy clicks.

This allows consumers to sign on once from their mobile device, saving time and aggravation from multiple log-ins.

Working with IBM, the bank’s latest mobile innovation allows clients to easily and securely access their ING DIRECT account information from within Facebook’s social networking site.

Clients who opt-in to this app are able to view their account balances, history and pending transactions as well as receive account notifications — real time messages automatically pushed to them within Facebook.

With security and privacy always top of mind, ING DIRECT plans to expand this application further to include transactions such as transfers, bill payments and email money transfers.

Furthermore, ING DIRECT allows clients to share their experiences through Facebook and Twitter to make saving money more intriguing.

In a recent survey, ING DIRECT learned that 52 percent of consumers were able to forego non-essential purchases when they could better visualize the impact of their spending habits.

IBM’s Smarter Commerce initiative is designed to help businesses better connect with the rising tide of digital consumers who prefer to buy through online, mobile and social channels.

It is estimated that there are more smartphones on the planet than humans. According to IDC, by 2016, more than 10 billion smartphones will be in use around the globe. In Canada, more than half of smartphone users bank from their devices — and that number grows higher when looking at users between the ages 18-34.

ING DIRECT continues to work with IBM in seeking new ways to connect to mobile applications in order to advance sales, manage secure transactions, and provide new insights about clients.

The bank has begun experimenting with new voice recognition capabilities on their mobile apps that will allow clients to conduct simple banking transactions by speaking rather than typing or the application can read account information to the customer.

ING DIRECT is also exploring the use of biometrics within their mobile apps for purposes such as client login to improve the client experience while maintaining the highest standards of security. Internal pilots are already yielding positive outcomes.

Recently, Forrester Research, Inc. recognized IBM as a leader in enterprise mobility services, according to the February 2013 report The Forrester Wave TM: Enterprise Mobility Services, Q1 2013.

Based on an analysis of 13 global leaders’ enterprise mobility capabilities and how they stack up, the report indicates that IBM “brings clients a world-class design agency combined with breadth and depth of enterprise mobility consulting both in terms of technology capabilities and global presence.”

You can go here to learn more about IBM’s “Mobile First” initiative.

IBM Expands Social Business Capabilities With New Cloud, Mobile Advances

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IBM SmartCloud Docs, a cloud-based office productivity suite, which allows users to simultaneously collaborate on word processing, spreadsheet and presentation documents to improve productivity.

IBM SmartCloud Docs, a cloud-based office productivity suite, which allows users to simultaneously collaborate on word processing, spreadsheet and presentation documents to improve productivity.

Some new news from IBM on the social business front today.

IBM announced new social business software to help clients collaborate securely in the cloud using a broad range of mobile devices.

The new IBM SmartCloud services include new social networking feaures and the release of IBM SmartCloud Docs, a cloud-based productivity suite that lets users simultaneously collaborate on word processing, spreadsheet and presentation documents to improve productivity.

I saw this capability demoed at Lotusphere earlier this year and exclaimed that I wanted it and fast. Being as virtual as we are at IBM, I find all kinds of use cases to be able to do this real-time productivity app collaboration.

Nothing like writing a presentation by committee!

The Market Is Growing

Forrester Research estimates cloud computing is going to grow from a $41 billion business in 2010, to $241 billion in 2020. And social enterprise apps market is expected to grow at a rate of 61 percent through 2016, reaching $6.4 billion. So clearly, there’s ample and broad market demand for this type of computing capability.

While many firms have adopted cloud, mobile and social networking, IBM is helping clients, including the University of Texas at El Paso, capitalize on the convergence, making it safe for the enterprise.

To help organizations address this growing opportunity, IBM is announcing IBM SmartCloud Docs and new services in its IBM SmartCloud for Social Business portfolio allowing clients to collaborate both inside the organization and externally with partners, clients or suppliers.

For example, when working on a document in the cloud, the presence awareness and instant messaging capabilities allow users to see if a document co-editor is online and available to chat in real time. The new features join IBM’s SmartCloud for Social Business portfolio which includes business-grade file sharing, access to communities, online meetings, instant messaging, email and calendar in the cloud.

Clients Getting Social in the Cloud

IBM is also announcing clients who are at the forefront of this transformation embracing social in the cloud, including the University of Texas at El Paso, Colleagues In Care (CIC), Centrax TCL, NEC Corp., the Victoria Implementation Center and Netkom iBPM LLC.

At the University of Texas at El Paso (UTEP), faculty and researchers are using the IBM SmartCloud for Social Business to track the status of research projects and help facilitate knowledge sharing across campus.

The IBM SmartCloud provides a cost-effective, easy-to-use cloud solution that allows faculty and researchers to share resources and track progress of research projects without clogging up their email in-boxes while aiding in the ever challenging “version control” process for collaborative documents.

UTEP has recently expanded its use of the IBM SmartCloud for Social Business to collaborate with universities across North America who are involved in CASHI, the Computing Alliance of Hispanic-Serving Institutions.

CASHI aims to increase the number of Hispanic students who pursue and complete baccalaureate and advanced degrees in the computer and information sciences and engineering. UTEP uses the IBM SmartCloud to collaborate with faculty at other universities, invite users from the other universities at no cost as guests to work on projects together. They can share files, manage projects, assign work, and comment directly on posted documents.

“Going to one place to find materials and being able to track the progress and status of projects has been a major benefit,” said Dr. Ann Gates, Chair of the Computer Science Department at UTEP. “Before IBM SmartCloud for Social Business, email was the default way of communicating. Now I don’t have to manage a lot of emails, I can go back and look at the status of projects and what people are working on quickly and easily. We’re using the portfolio to boost brainstorming sessions across campus, sharing information immediately, saving time and resources for the university.”

New Services Make the Cloud Enterprise Ready

The following provides a breakdown of these new social enterprise capabilities in more detail:

  • Access documents anytime, anywhere — the new IBM SmartCloud Docs cloud-based office productivity suite allows users to simultaneously collaborate on word processing, spreadsheet and presentation documents in the cloud to improve productivity. IBM Docs authors can store documents in IBM SmartCloud, co-edit documents in real time easing the management of multiple revisions from multiple authors in team-based documents.
  • Sharing insight and data in real time — the new IBM Connections capabilities in the cloud allow users to embrace business-grade social networking between employees, partners and suppliers to find and share the right insight when needed. New community based blogs, wikis, idea-generation blogs and file viewers will spur creativity and drive innovation across teams.
  • Meet and chat on the fly — the new e-meeting service allows teams to meet on the fly, using instant messaging chats, screen sharing to share information and presentations, and includes a new chat room feature to communicate with colleagues, partners and clients in real time.
  • Unlimited access — chat with guests regardless of their instant messaging platform, share files and invite guests to participate in e-meetings at no additional charge.
  • Improved mobile device management — new software to help business partners organize and secure cloud-based IBM email on mobile devices allowing organizations to extend their current business capabilities to mobile devices, while capitalizing on the new opportunities that mobile devices uniquely provide.

Pricing and Availability

IBM SmartCloud Docs is available now for no additional charge in IBM SmartCloud Engage Advanced service. IBM SmartCloud Docs is also available for purchase as a service add on for IBM Connections and IBM SmartCloud Engage Standard for $3 per user, per month.

To participate in a live webcast on December 13, 2012, on how to enhance the workforce with socially enabled office productivity applications in the Cloud, register here. To hear first hand from clients using social applications in the cloud, register for IBM’s premier social business conference in January 2013 at www.ibm.com/connect.

For more information, visit ibmcloud.com/social.

Learn more about the IBM SmartCloud Doc capabilities in the video below.

Live @ Information On Demand 2012: Think Big…Really Big

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Though David Copperfield may be keeping an eye out over the Las Vegas Strip, this year’s mantra to “Think Big” at IBM Information On Demand 2012 is no illusion. There are big issues to tackle, we’ve got more data than ever, being acquired at a pace unmatched in recorded history, and amidst all that information are insights that we all can use to better run our businesses — if we could just find them. Our time in Vegas this week should prove to be a great start.

Greetings from Viva Las Vegas, Nevada.

It’s Sunday, and if it’s Sunday, it’s football…and, Information on Demand 2012.

It seems like I was only here a short year ago…and come to think of it, I was!

How time, and technology, flies…but, as the industry goes, so goes IOD.  This year, there are more issues to discuss, more folks to talk to, and more technologies to cover, even as all we IOD attendees are being asked to “Think Big.”

Which is a good thing, because there are some big issues on the information management table that need discussing.

We’ve got more data than ever, being acquired at a pace unmatched in recorded history, and amidst all that information are insights that we all can use to better run our businesses, our governments, even our lives, yet not necessarily with any clear boundaries about who can do what with who’s information and when and under what circumstances!

But boy, if only we could make sense out of it all.

It reminds me of the magic show I went to see yesterday afternoon at the MGM Grand here in Vegas, starring none other than the world-renowned illusionist, David Copperfield.

If you’ve never seen him perform, first of all, I highly recommend you taking in his show at the Hollywood Theatre there.

Copperfield is the genuine article, an illusionist whose humanity surpasses his skills as a magician.  An entertainner who made a Studebaker appear onstage from out of nowhere, the story behind which that explained the import of that car to Copperfield and his family nearly bringing tears to my eyes.

One minute I was laughing, one minute I was surprised and astonished, and the next minute I was crying…in my book, the mark of a superior entertainer who understands his audience.

And such is often the case in the realm of effective information management.  One minute, we have our handle on the situation, making sense of the information at our disposal…and the next, a new requirement, a new technology, a new methodology comes along and throws a wrench in our proverbial analytical fan.

But like Copperfield, we must always be thinking of our audience.  Who are they, what motivates them, what do they need from us, what do they NOT need.  Often it’s not what you say but what you don’t that most makes the point.

Which is why we’re here in Vegas, to Think Big. To put our big boy and girl thinking caps on to figure out how we can handle this additional onslaught of information effectively and efficiently, with grace under pressure.

As part and parcel of that, we’re here to attend the over 700 technical education sessions, the 110 hands on labs, and to hear the 300+ customer speakers who have been there, done that in Information On Demand 2012.

And finally, to also hopefully have a little fun along the way.  It is Vegas, after all.  And all that nonsense about what happens here, stays here??  You don’t really believe any of that bit, do you?

It IS 2012, after all.  What’s not picked up by a smartphone will be Tweeted by your colleagues and read by your boss back at the home office.  So behave yourself!

Because all of that, and much, much more is what constitutes the Information On Demand experience, and that’s what myself and our extended IOD 2012 social team will be here to cover for you.

So, check your IOD Smartsite or program guide in your badge, and get going, and please keep an eye on Twitter, hashtag #ibmiod, for all the latest.

Live @ IBM Smarter Commerce Global Summit Orlando: Outdoor Products Maker Husqvarna On “The Partnership Of Equals” Between Marketing And IT

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One of the highlights of attending any of IBM’s events like the Smarter Commerce Global Summit in Orlando, Florida, last week is the opportunity to meet with and speak with IBM customers.

John Marchiodona, VP of marketing, and Simon Howard, head of IT for the Americas, at Husqvarna, are two prime examples.

John and Simon are the poster children for marketing and IT coming together to create new capabilities and opportunities for their customers, in their case for a 300+ year-old commercial concern that now focuses on outdoor products, including chainsaws, lawnmowers, and the like.

John and Simon explained in the interview Scott and I conducted with them how new digital opportunities, particularly in the social space, have required them to come together earlier and more often to map out new requirements and capabilities for better serving their clients.

As they explained, “Technology is becoming more and more a requirement for everybody,” and a good example of the fruits of their labor was a new social media section of the Husqvarna site that contained videos demonstrating the safe and productive use of their products.

As they explained in our discussion, theirs’ (marketing and IT) is a “partnership of equals,” and that to fulfill on the new digital demands of their consumers, “they have to have the necessary platforms in place to do what they want to do.”

Live @ IBM Smarter Commerce Global Summit Orlando: IBM GBS Exec Paul Pappas On IBM’s Smarter Commerce Consulting Capabilities

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Paul Papas is an executive with over 22 years of experience in consulting and over 15 years of specialization in customer relationship management and business analytics. He leads a global practice that helps clients use digital technologies to increase the value they provide to their customers and business partners. He is a frequent public speaker and blogger on the subject of digital transformation.

If you’ve ever wondered just what part of IBM it is that helps bring IBM Smarter Commerce solutions to life on behalf of our clients, you need look no further.

Paul Pappas, the Smarter Commerce Global Leader for IBM’s Global Business Services unit, is an executive with over 22 years of experience in consulting and over 15 years of specialization in customer relationship management and business analytics.

Paul now leads a global practice that helps clients use digital technologies to increase the value they provide to their customers and business partners.

Paul was formerly a partner at PriceWaterhouseCoopers and has held several practice leadership roles throughout his career.

Prior to assuming his role as the Global Smarter Commerce leader, Paul led IBM’s Life Sciences practice and is a recognized industry subject matter expert.

During our 11 minute discussion at the IBM Smarter Commerce Global Summit this past week in Orlando, Paul outlined the vision behind IBM’s approach to smarter commerce, the so-called “systems of engagement,” which focuses on customer touchpoints (and not just transactions).

He also explained the four “I’s” — Interact, Inform, Integrate, and Innovate — that drive his discussions with clients.

The IBM Smarter Commerce GBS practice began 18 months ago with just over 1,000 consultants, and in that short time has already doubled to keep pace with market demand.

As Paul explains in the interview, “Every IBM client has a different set of objectives or needs,” and it’s that customer-centricity that has helped IBM rapidly become a market leader in servicing this burgeoning growth area.

Live @ IBM Smarter Commerce Global Summit, Orlando: Day 1 Video Recap

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Our video producer for this IBM Smarter Commerce Global Summit, Noah Bello, put together an excellent reel last night that did a great job of recapping some of the highlights from Day 1 of the Summit.

They say a picture’s worth a thousand words, and a moving picture…well, it tells the tale like nothing else, so I’m just going to hand you off to Noah’s fine work so that those of you who couldn’t be here in person get a taste of the first day’s festivities!

Live @ IBM Smarter Commerce Global Summit — Opening Keynote Debrief: Motivate the Elephant

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Click to enlarge. The IBM Smarter Commerce Global Summit kicked off earlier today in Orlando, Florida. Over 200 IBM executives, industry specialists, and other thought leaders will be sharing their insights and expertise there over the next three days, including factoids like those seen in the infographic above.

If you love nothing else about IBM’s Smarter Commerce initiative, you have to love the fact that it’s driven by results.

Here in Orlando, day one of the IBM Smarter Commerce Global Summit has already revealed some of those facts, or business outcomes, that demonstrate the power of a more integrated customer experience in action.

By way of example: I mentioned earlier via Twitter that over $27 billion in sales generated by the Internet Retailers Top 500 is powered by IBM Commerce software.

Another example: IBM manages $57 billion in annual procurement spend managed on behalf of our clients.

Yet another: IBM analyzes over $100 billion of commerce transactions each year in the cloud and conveys that insight back to our customers.

But those are results on the so-called “back-end.”

Let’s turn our attention for a moment to the newly empowered consumer: 86 percent of them use multiple channels in their shopping efforts, and they spend four to five times more than the average.

Four in ten smartphone users search for an item while in the store, and yet online sales via mobile devices were up 300 percent over 2010.

Or how about this one: 77 percent of the global population are now mobile subscribers.

That’s an immense opportunity.

Guy Kawasaki On Enchanted Customers

As former Apple evangelist and social media thought leader and author Guy Kawasaki kicked off today’s keynote session here at the IBM Smarter Commerce Global Summit, he explained to the audience that we had over 200 interesting and very valuable sessions of the audience’s peers and outside industry experts sharing their own insights.

He began with the notion of the “chief executive customer,” that is to say, with placing customers at the center of the commerce experience.

Citing his own book, “Enchantment,” Kawasaki revealed there are three pillars for building enchantment with your customers. One, you have to be likable. Two, you must achieve trustworthiness. And three, you have to do something “DICEE” (the acronym which translated to “Deep,” “Intelligent,” “Complete,” “Empowering,” and “Elegant.”)

Kawasaki shared some compelling examples of which he spoke. After running into Virgin mega CEO Richard Branson at a speaking engagement in Moscow, Branson cornered Kawasaki and asked him the ill-fated question: Do you fly on Virgin Airlines?

Kawasaki admitted that, as a loyal United customer, he did not. Branson then used his charm and personality, and even a quick shoe shine, to convince Kawasaki he should reconsider.

Kawasaki now also flies on Virgin.

The Legend Continues…

After some other amusing anecdotes, Kawasaki turned the rostrum over to Craig Hayman, IBM’s general manager, Industry Solutions.

Hayman talked about examples of businesses that have had to completely reinvent themselves (Play-Doh, the children’s product, used to be a cleaning goop used prior to World War II!).

Hayman explained that the rate and pace of change in today’s marketplace is soaring, but that ultimately the customer “owns the transaction.”

“If you disappoint them,” Hayman explained, “they’re going to share their point of view (especially via the social media!) and then move on.”

Hayman handed the reins over to Lenovo senior VP of supply chain, Jerry Smith, who explained that Lenovo is a $30 billion global personal technology company with 27,000+ employees and customers in 160+ countries.

Partnering with IBM, Smith explained, Lenovo rebuilt its company around a global supply chain vision whose goal was simple yet straightforward: To become the undisputed #1 supply chain in personal technology by providing a best-in-class customer experience.

As Smith related to the gathered audience, “We need you (Lenovo’s sales force and partners) to sell product on the water,” meaning those units which were already on ships leaving China heading for parts around the globe.

Lenovo’s supply chain overhaul saw delivery performance go up by 15 percent, and onboarding costs/time down some 85 percent, giving them better negotiating leverage, higher order speeds, and leaner inventory, a must for the PC business.

The Grass Always Grows At Husqvarna

Smith’s handoff was to two executives from Husqvarna, the 300+ year-old company that, these days, specializes in outdoor equipment.

Think chain saws and lawn mowers.

“Grass always grows,” explained John Marchionda, Husqvarna’s VP of marketing, as his counterpart from IT, Simon Howard, nodded his head in agreement.

Husqvarna’s most recent marketing investments include a social video education space on its website that are both sales force and tutorial, explaining the likes of using chain saws safely, and effectively, and helping turn the inventory in the process.

The last IBM customer to “testify” in the morning session was Aditya Bhasin, the senior VP for Consumer Marketing and Digital Banking.

“People trust other people, not institutions,” explained Bhasin. He and his team are using that knowledge to make banking better, combining the best of human interaction with a more robust and effective technology system.

One example: “BankAmeriDeals,” a form of digital couponing that combines buyer behaviors, shopping, and payment systems to bring more value to its customers in direct savings on purchases.

Another: Its new Facebook branch, which is helping match consumers with local ATMs and bank branches, and helping answer customer questions through a medium they’re most comfortable with.

Change Is A Four Letter Word

The co-author of Switch: How to Change Things When Change Is Hard, Dan Heath, batted clean-up in the morning session by talking about a theme universal to many of IBM Smarter Commerce clients’ initiatives: Change.

“Change is a four-letter word for a lot of people,” Heath explained, before challenging the audience to think about “what happens when you leave Orlando?  Will the change you envision be a change you are willing to fight for?”

Heath explained that change is definitely within the art of the possible: We’re certainly optimistic about change the moment we decide to get married.

With much laughs from the audience, and Heath’s wedding album pictures onscreen as pudding proof, Heath explained that change is made more difficult by the battling two sides of our brains: The Rational, Conscious, and Deliberative side, and the Emotional, Unconscious, and Automatic side.

The emotional side is like a big elephant in our heads, the little devil telling us “We deserve ice cream” or “Call my ex.”

The rational side…well, we like to often ignore that side.

To make his thesis actionable, Heath explained a three-part framework for thinking about change.

One, he explained, we have to “direct the rider.” Point to the way you want to change and “find the bright spots,” those areas of opportunity where you’ve already succeeded.

Second, “motivate the elephant” — give them a compelling reason to change.

And finally, “shape the path,” for change.

That is, “cultivate a culture that’s more conducive to change” and encourages more people to participate.

Singapore Sling

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Resorts World Sentosa in Singapore will play host to a new, first-of-its-kind IT event in Singapore this October 9-11, where smart businesses from around the globe that have been busy implementing new business and IT strategies will come together to network with IBM clients, industry experts, and IBM thought leaders and learn how they’re converting opportunity into outcomes.

It was a big day today in Singapore, where the country celebrated its independence, and where government leaders encouraged Singaporeans to make even more Singaporeans, in order to counter the country’s declining birthrate, which is among the lowest in the world at 7.72 births per 1,000 people.

I’m sure a few Singapore Slings may have been consumed, and I would have been right there with them, as the Raffles Hotel is definitely on my list of places to frequent for when I visit.

And that will be sooner rather than later, as IBM is going to be hosting a new, first-of-its-kind event at the Resorts World Sentosa this October 9th-11th.

This new IBM event will share with attendees the breadth of IBM’s integrated software and systems solutions capabilities, and demonstrate IBM’s strategic perspective on becoming a smarter busienss that excels in turning opportunity into outcomes in this new era of computing.

At the event, IBM will focus discussions on a variety of key “hot topics,” including those focused on speeding innovation with mobile computing, defending against cyber-threats with security intelligence, rethinking IT with cloud computing, and a host of others.

If you’re game, but need some compelling reasons to convince your boss to send you to Singapore, here’s a starter list:

  1. Networking. You’ll have the opportunity in Singapore to network with peers, industry experts, and IBM thought leaders from around the globe, including IBM customers already collaborating to better align business and technology investments.
  2. Learning. You’ll have the opportunity to learn from experts in our Solution Center, as well as through a personalized agenda of keynote session, “Hot Topic” sessions, and Exchange sessions built around your business interests.
  3. Delivering New Value. At IBM Interconnect, you’ll become one of the first to learn how to manage the velocity of change from real world examples of business delivering new value to the people they serve.
  4. Unleashing Innovation. You’ll also have the opportunity to begin to understand the new economics of IT, and how to use technology as the catalyst for unleashing innovation in your organization.
  5. Uncovering New Markets. And finally, in an environment where most every organization is looking for new customers in new markets, you’ll have the opportunity to start to develop a clear plan of how you can reinvent relationships with yoru customers and workforce and, in turn, start to uncover those new markets.

Changing With The Changing Times

Rapid change has become the new normal, as entire industries are now transforming to deliver compelling new value to their customers. In this era of interconnected industries, businesses and consumers, a new kind of leadership is required to turn opportunity into business outcomes.

Smarter businesses are capitalizing on information as an indispensable resource and using technology as the catalyst for unleashing innovation. They are expanding the digital world of the back-office into the front-office and the corresponding business infrastructures that are at the heart of business leadership and operations; the key interconnection points among consumers, business partners and employees.

Take advantage of this opportunity to develop a personalized agenda around your business needs, collaborate with business decision-making peers, and meet face-to-face with technical decision-makers and industry experts.

You can start by first going here to register, then heading on over to the Session Preview Tool to start scanning the sessions to make sure you get the most out of your visit.

If you’ve never visited Singapore, I can’t recommend it highly enough. It’s like visiting a future that has already arrived, and in the meantime, you’ll have the opportunity to attend an IBM event that’s intended to help you create a future looming just over the horizon.

IBM And Mobily: Spoken Like A True, Modern Mobile Network

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IBM’s mobile computing juggernaut continues with a new deal just announced in Saudia Arabia.

Etihad Etisalat (Mobily) and IBM announced today a 5-year agreement worth approximately $280 million to provide comprehensive IT solutions for the Saudi Arabian company.

Saudi Arabia: 870,000 Square Miles

Riyadh is the capital and largest city of Saudi Arabia. It is also the capital of Riyadh Province, and belongs to the historical regions of Najd and Al-Yamama (Source: Wikipedia) IBM and Mobily, the Saudi Arabian telecommunications firm, will collaborate on future innovation with the help of IBM Research, using IBM’s Spoken Web solution. The basic principle of Spoken Web uses speech to create voice sites using the mobile phone network to establish a spoken version of the internet. The opportunity to collaborate with leading IBM researchers has become a key differentiator for IBM.

Saudi Arabia is a big place, encompassing some 870,000 square miles with a population approaching 30 million people.  Mobily, as the fastest growing telecommunications company in Saudia Arabia, has experienced an explosion in demand from the growing number of subscribers using mobile devices, and so in turn needed to boost its IT capacity and innovation in the market.

This new agreement with IBM will provide Mobily with faster, targeted access to new technologies and expertise so it can build a strong infrastructure to keep up with the company’s business growth.

As Mobily gears up for further expansion, it wanted to improve the quality and speed of its operations using IBM best practices.

As part of the agreement, Mobily and IBM will collaborate on future innovation with the help of IBM Research, for example, using IBM’s Spoken Web solution.

The basic principle of Spoken Web uses speech to create voice sites using the mobile phone network to establish a spoken version of the internet. The opportunity to collaborate with leading IBM researchers has become a key differentiator for IBM.

IBM’s Growth Market Strategy

The agreement highlights IBM’s continued geographic expansion initiative to strategically increase its presence in key growth markets like Saudi Arabia in support of its global growth strategy.

IBM is ramping up its investment across the Middle East and Africa, harnessing the company’s Smarter Planet initiative to help both public and private sector clients do more with fewer resources.

The strategic management of IT remains with Mobily, ensuring continuation of its standards of excellence and cutting-edge architecture, and enabling Mobily to meet the explosion in demand it is seeing from the growing number of subscribers using mobile devices.

“Partnering with one of the largest technology companies in the world offers Mobily a broad portfolio of modern IT solutions that will have a positive impact on our customers in terms of the quality of products and innovative services, in addition to solutions that will enrich their lives. We are pleased to sign with IBM, which has a significant presence in this strategic sector,” said Khalid Al Kaf, CEO, Mobily.

“The agreement is part of our efforts and vision of transforming Mobily into an integrated telecommunications operator. It also supports the Saudi government’s initiative of creating a knowledge-based community, adopting state of the art services and solutions” Al Kaf added.

IBM And Saudi Arabia: Remaking The Kingdom’s Future

IBM is involved in a range of key initiatives in Saudi Arabia, including a joint project with King Abdulaziz City for Science and Technology using innovative membrane technology and solar power to address the shortage of drinking water.

In another project, King Abdullah University of Science and Technology (KAUST) and IBM are collaborating using the most complex, high performance computing system in the region.

The agreement with Mobily was signed in August 2012.

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